Facilitating and hindering aspects

The new configuration of the role of hospitals, from the perspective of building health care networks, has implications for the work of nurses in managerial positions in terms of their administrative, care and teaching actions/decisions. With this in mind, the aim of this study was to identify the aspects that facilitate and hinder the work of nurses in managerial positions in a public emergency hospital in the interior of São Paulo. To this end, a descriptive study was carried out with a quantitative approach to qualitative data, using the Critical Incident Technique to survey perceptions and attitudes towards the object of investigation. The study was carried out in a public, tertiary-level teaching hospital in the northeast of the state of São Paulo.