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Aims to stimulate thinking on quality-related issues and to facilitate bringing quality into the mainstream of organizational effectiveness. This volume spans a range of topics from the transference of quality practices across multinational boundaries to the role of performance feedback systems in achieving quality-based objectives.

Intended to foster fresh ways of thinking about quality in terms of how it is researched and practiced. This work focuses on two major themes: the role of suppliers in improving quality (supplier quality awards, integrating suppliers in new product development, and supplier management), and organizational aspects and how they relate to quality.

Collects together quality-related theory and research papers. This book examines the evolution and development of the discipline.