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Chinese older people living in the UK suffer from a number of disadvantages compounded by exclusion from both their own community and the mainstream community. Through interviews with 100 Chinese older people, this unique report provides suggestions for good policy and practice for promoting Chinese older people's inclusion in both communities.

The government's NHS Plan emphasises the importance of services users' views. This report provides practical guidance on how to ensure that older people's views are heard, acted on, and monitored, in relation to service quality. It makes recommendations for ensuring that older people's views become an integral part of home care service provision.