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Other books on the market have explored the principles of software configuration management (SCM), but none have tackled the nuts-and- bolts of implementing an SCM system - until now.

A study of how ISO 9001 and CMMI (Capability Maturity Model Integration) can be used together to improve process quality. It shows how organizations can streamline their quality process improvement programmes by capitalizing on the similarities the models share and minimizing their differences.

This detailed volume and accompanying CD-ROM focus on the set electronic transaction (SET) system and review the fundamentals through to practical instruction on how to develop and implement the entire SET system. The book should be of interest to business executives as well as engineers.

An introduction to developments in database systems design, from an applications point of view. Featuring contributions from experts, it pays special attention to issues raised by new trends in database design, and how these developments affect the programmer and database administrator.

From leveraging intangible knowledge assets, enterprise data warehousing, and data quality, to the three-level model for managing knowledge, the network economy, and groupware tools, this book covers critical KM topics and shows how knowledge management is a key strategic tool.