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Technology has given us new ways to connect and converse with others like never before. In fact, by the time you finish reading this sentence more than 193,000 text messages will have been sent! This innovative book explores the often subtle differences between various forms of communication such as active listening, written, oral, nonverbal, and digital communication. Readers will learn about potential communication roadblocks and strategies to overcome them. Motivating activities and challenges, facts and statistics that have impact, and biographical snapshots show how building effective communication skills is essential in all facets of life in todays complex and connected world.

Creativity and innovation are central to success in the 21st century. This dynamic title provides a comprehensive look at creative processes in a variety of settings. Readers are introduced to various brainstorming techniques and will learn different approaches to help refine and evaluate their ideas. Real-world examples, motivating challenges, and case studies broaden readers understanding of this key skill set.

This innovative title explores the ways that critical thinking can be applied to problem solving in school, work, and social settings. Real-world examples and opportunities for hands-on practice support readers as they learn how to frame, analyze, and synthesize information. Readers are also encouraged to ask questions to clarify points of view, and apply other core skills essential to making complex choices and determining sound solutions.