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Supporting people with a variety of difficulties including hearing loss, impaired speech, visual impairment, dementia and learning disabilities requires a range of communication skills. This book will provide workers with the ability to enable adults with limited or no verbal communication skills to make decisions, and to express themselves.

This book provides guidance on the responsibilities and risk assessments involved in maintaining a clean, safe and secure work environment, covering subjects such as first aid, safety in the kitchen, infection control, safe handling of adults, issues surrounding medication, how to react in an emergency and how to respond to challenging behaviour.