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This book constitutes revised papers from the eight International Workshops held at the 16th International Conference on Business Process Management, BPM 2018, in Sydney, Australia, in September 2018:BPI 2018: 14th International Workshop on Business Process Intelligence;BPMS2 2018: 11th Workshop on Social and Human Aspects of Business Process Management;- PODS4H 2018: 1st International Workshop on Process-Oriented Data Science for Healthcare;AI4BPM 2018: 1st International Workshop on Artificial Intelligence for Business Process Management; CCBPM 2018: 1st International Workshop on Emerging Computing Paradigms and Context in Business Process Management;BP-Meet-IoT / PQ 2018: Joint Business Processes Meet the Internet-of-Things and Process Querying Workshop;DeHMiMoP 2018: 1st Declarative/Decision/Hybrid Mining and Modelling for Business Processes Workshop;REBM /EdForum 2018: Joint Requirements Engineering and Business Process Management Workshop and Education ForumThe 45 full papers presented in this volume were carefully reviewed and selected from 90 submissions.

This book constitutes the proceedings of two events held at the CAiSE conference and relating to the areas of enterprise, business process and information systems modeling: The 20th International Conference on Business Process Modeling, Development and Support, BPMDS 2019, and the 24th International Conference on Evaluation and Modeling Methods for Systems Analysis and Development, EMMSAD 2019. The conferences took place in Rome, Italy, in June 2019.The 7 full and 2 short papers accepted for BPMDS were carefully reviewed and selected from a total of 20 submissions; for EMMSAD 15 full papers were accepted from 38 submissions.The papers were organized in topical sections named as follows:BPMDS: large and complex business process modeling and development; execution and understandability of declarative process models; novel approaches in enterprise modeling; transformative business process modeling, development, and support.EMMSAD: foundations of modeling and method engineering; enterprise process and capability modeling; information systems and requirements modeling; domain-specific and ontology modeling; and evaluation of modeling approaches.

This book constitutes revised selected papers from the 12th international Global Sourcing Workshop 2018, held in La Thuile, Italy, in February 2018.

This book constitutes the proceedings of the 5th International Conference on Decision Support Systems Technologies, ICDSST 2019, held in Madeira, Portugal, in May 2019. This year the conference is a EURO mini conference and therefore has a slightly different acronym: "EmC-ICDSST 2019".The EWG-DSS series of International Conference on Decision Support System Technology (ICDSST), starting with ICDSST 2015 in Belgrade, was planned to consolidate the tradition of annual events organized by the EWG-DSS in offering a platform for European and international DSS communities, comprising the academic and industrial sectors, to present state-of-the-art DSS research and developments, to discuss current challenges that surround decision-making processes, to exchange ideas about realistic and innovative solutions, and to co-develop potential business opportunities.The main topic of this year¿s conference was ¿Main Developments and Future Trends¿. The 11 papers presented in this volume were carefully reviewed and selected from 59 submissions. They were organized in topical sections named: decision support systems in societal issues; decision support systems in industrial and business applications; and advances in decision support systems¿ methods and technologies.

This book constitutes the thoroughly refereed proceedings of the CAiSE Forum 2019 held in Rome, Italy, as part of the 31st International Conference on Advanced Information Systems Engineering, CAiSE 2019, in June 2019.The CAiSE Forum - one of the traditional tracks of the CAiSE conference - aims to present emerging new topics and controversial positions, as well as demonstration of innovative systems, tools and applications related to information systems engineering. This year's theme was "Responsible Information Systems". The 19 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 14 direct submissions (of which 7 full papers were selected), plus 15 transfers from the CAiSE main conference (which resulted in another 12 full and 3 short papers).

This open access book constitutes the proceedings of the 20th International Conference on Agile Software Development, XP 2019, held in Montreal, QC, Canada, in May 2019.

This book constitutes extended selected papers from the 16th Conference on Advanced Information Technologies for Management, AITM 2018, and the 13th Conference on Information Systems Management, ISM 2018, held as part of the Federated Conference on Computer Science and Information Systems, FedCSIS, which took place in Poznan, Poland, in September 2018. The total of 9 full and 3 short papers presented in this volume were carefully reviewed and selected from a total of 43 submissions. The papers selected to be included in this book contribute to the understanding of relevant trends of current research on information technology for management in business and public organizations. They were organized in topical sections named: information technology and systems for knowledge management, and information technology and systems for business transformation.

This book deals with integrated Web, mobile, and IoT technologies. Novel approaches and techniques, new tools and frameworks are needed to address the increasing complexity of the distributed computing paradigms that are coming and the applications therein.This volume contains selected and extended papers from a) the Web Technologies track at the 33rd ACM/SIGAPP Symposium On Applied Computing, b) the Web Technologies track at the 32nd ACM/SIGAPP Symposium On Applied Computing, and c) the Software Development for Mobile Devices, Wearables, and the Internet-of-Things Minitrack at the 51st Hawaii International Conference on System Sciences. Overall, it provides a uniform view of cutting-edge research in Web, mobile and IoT technologies.

This book constitutes the refereed proceedings of the 12th SIGSAND/PLAIS EuroSymposium 2019 held in Gdansk, Poland, on September 19, 2019.The objective of the EuroSymposium on Systems Analysis and Design is to promote and develop high quality research on all issues related to information systems (IS) and in particular in systems analysis and design (SAND).The 12 papers presented in this volume were carefully reviewed and selected from 32 submissions. They were organized in topical sections named: information systems in business; health informatics and life-long-learning; IT security; agile methods and software engineering.

This book constitutes revised selected papers from the Australasian Symposium on Service Research and Innovation, ASSRI 2018. The conference was held in two parts on September 6, 2018, in Sydney, Australia, and on December 14, 2018, in Wollongong, Australia.

This open access book constitutes the research workshops, doctoral symposium and panel summaries presented at the 20th International Conference on Agile Software Development, XP 2019, held in Montreal, QC, Canada, in May 2019. XP is the premier agile software development conference combining research and practice.

This year's theme was: Responsibilities of Digitalization - Responsible designing and shaping of future technology for digital preservation, global data storage and cost-effective management. The 17 papers presented in this volume were carefully reviewed and selected from 74 submissions.

This book constitutes the proceedings of the 9th Enterprise Engineering Working Conference, EEWC 2019, held in Lisbon, Portugal, May 2019.

This book constitutes extended, revised and selected papers from the 20th International Conference on Enterprise Information Systems, ICEIS 2018, held in Funchal, Madeira, Portugal, in March 2018. The 19 papers presented in this volume were carefully reviewed and selected for inclusion in this book from a total of 242 submissions.

This book constitutes the contributions presented at the Blockchain Forum and the Central and Eastern Europe Forum (CEE Forum) held at the 17th International Conference on Business Process Management, BPM 2019, which took place in Vienna, Austria, in September 2019.The Blockchain Forum deals with the use of blockchain for collaborative information systems. Conceptual, technical and application-oriented contributions are pursued within the scope of this theme. The Blockchain Forum received a total of 31 submissions; 10 full and 1 short paper were accepted for publication in this book. The objective of the CEE Forum is to foster discussion for BPM academics from Central and Eastern Europe to disseminate their research, compare results and share experiences. For the CEE Forum 16 submissions were received and 6 full and 2 short papers were accepted for publication.The book also contains one invited talk in full-paper length and 6 poster papers from the CEE Forum.

This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

This book constitutes the proceedings of the BPM Forum held during the 17th International Conference on Business Process Management, BPM 2019, which took place in Vienna, Austria, in September 2019. The BPM Forum hosts innovative research which has a high potential of stimulating discussions.

This book constitutes the refereed proceedings of the 4th International Conference on Digital Economy, ICDEc 2019, held in Beirut, Lebanon, in April 2019.

This book constitutes the refereed proceedings of the 13th IFIP WG 8.9 Working Conference on Research and Practical Issues of Enterprise Information Systems, CONFENIS 2019, held in Prague, Czech Republic, in December 2019.

This book constitutes the thoroughly refereed proceedings of the CAiSE Forum 2020 which was held as part of the 32nd International Conference on Advanced Information Systems Engineering, CAiSE 2020, in June 2020.

This book constitutes the proceedings of the Blockchain and Robotic Process Automation (RPA) Forum which was held as part of the 18th International Conference on Business Process Management, BPM 2020.

This book constitutes the proceedings of the BPM Forum of the 18th International Conference on Business Process Management, BPM 2020, which was planned to take place in Seville, Spain, in September 2020.

This book constitutes the refereed proceedings of the 13th Software Quality Days Conference, SWQD 2021, which was planned to be held in Vienna, Austria, during January 19-21, 2021.

This book constitutes the proceedings of the 6th International Conference on Decision Support Systems Technologies, ICDSST 2020, organised in Zaragoza, Spain, in May 2020. The conference was held online only due to the Corona pandemic.The EWG-DSS series of International Conference on Decision Support System Technology (ICDSST) is planned to consolidate the tradition of annual events organized by the EWG-DSS in offering a platform for European and international DSS communities, comprising the academic and industrial sectors, to present state-of-the-art DSS research and developments, to discuss current challenges that surround decision-making processes, to exchange ideas about realistic and innovative solutions, and to co-develop potential business opportunities.The main topic of this year¿s conference was ¿Cognitive Decision Support Systems and Technologies¿. The 13 papers presented in this volume were carefully reviewed and selected from 51 submissions. Theywere organized in topical sections named: methodological contributions; case studies and applications; and overview (on the current state and future trends of DSS, BI, and data analytics research).