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Provides those charged with conducting evaluations guidance, including a discussion of the risks and pitfalls. This text also equips readers with the skills to interpret and assess evaluations provided by others. It employs case studies, examples, self-assessment exercises and checklists.

Explores ways of encouraging creativity, by looking at the individual, groups and teams, and then how this can be carried through to organizational level. Case studies and examples are used to show how innovation at work has its root in the creative development of all staff members.

An examination of why conflicts arise at work and the effects they can have on our well-being. It provides strategies for dealing effectively with relationships in the workplace. The book is written for all work situations, whether in industry, education or medicine.

Guides the reader through the five stages of the coaching process using case studies, examples and exercises to promote interactive learning.

Why don't efficiency and succesful time-management always go hand-in-hand? The author helps readers to identify and analyse professional problems, clarify professional aims and objectives and differentiate between the "urgent and important" and the "marginal and unimportant".

Investing in the training of staff ensures that standards are maintained and that skills are developed in the work force. Starting with the first task of assessing learners' needs, this book shows the reader how to develop teaching effectiveness in fostering experiential learning. It encourages readers to reflect on their teaching actions.

This book includes a summary of the psychological theories which have been produced to explain aggression.