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Project Management for Performance Improvement Teams (or, PM4PITs, for short) provides practical guidance based on innovative concepts for project teams - especially performance improvement teams (PITs) - and their Project Managers. It shows how to successfully complete a project using a scalable, iterative framework based on an innovative foundation fusing elements of both Project Management and Continuous Improvement to create a "Lean Project Management" model.

As children, most of us were very creative. Yet, as we became more educated our creative powers generally gave way to relying upon something we have studied and been trained to do. The book focuses on how to stimulate the creativity that lies within each of us.

This book defines how 21st century technologies are changing the way companies interface with customers as well as discuss customer trend tools and the identification of future markets and new demand. It examines customer alignment tools and derivative models, customer engagement tools, and scorecards that create lasting relationships, customer retention, and data mining models.

Making the Case for Change provides executive teams and project managers with the information required to decide whether proposed projects should have resources applied to them. The book supports the development of strong business cases that link investments with program results and, ultimately, with the strategic outcomes of an organization. Ideal for executives and project/initiative managers seeking approval of an activity, initiative, program, or project, the book presents proven tips, advice, suggestions, templates, case studies, and recommended courses of action on developing effective business cases.