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Whether you want to be a leasing professional or are already in the field and need a refresher course on best practices, this guide tells you what you need to know about the Multifamily Housing Industry. Robert E. Starnes, who has over twenty years of experience in the industry, walks you through all the steps of leasing-from opening a clubhouse, to answering a phone, showing an apartment, creating a lease agreement, and following up with leads. Each chapter ends with key points to remember focusing on important issues such as how to answer the phone, how to get guests excited about taking a tour, how to make a great first impression, and how to properly fill out paperwork. You'll also learn the reasons why people do not lease, and why it's essential to continue communicating with them even when it might seem they do not want to do business with you. Filled with case studies and sample conversations, this guide is an essential resource for anyone who manages Multifamily Housing.

Welcome to The Multifamily Housing Guide - Assistant Manager 101. In this guide you will learn some qualities and expectations of what being an Assistant Manager needs. This guide is meant to help people who want to grow in their Multifamily Housing career. In this guide you will learn how to collect rent, post rent, complete move-ins/outs, correct ledgers, different types of resident charges, renewals, evictions/court, unit walks for charges and resident relations. Knowledge of these areas will help you understand more about the Assistant Manager position. It may not be for everyone, many Leasing Professionals enjoy leasing, because of the interactions with people looking for an apartment, or just begin the "nice" one on the office and there is nothing wrong with that. Leasing always comes first in Multifamily Housing no matter what position you are in. I wish you all well in this Amazing Career choice you have made, and I am here to help you grow as much as I can!