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Managing Urban Logistics provides new insights based on the most recent research, theories, and developments in technological and ICT solutions, contemporary corporate trends, the re-evaluation of the role of authorities, and much more. The book shows how to manage these complex urban logistics issues using a long term, systemic perspective where urban freight distribution is an integral part of the entire urban mobility system. It examines the convergence points between mass and customized deliveries, thus modeling the decision processes, trade-offs and tolerances behind these processes to enable a more fluid sharing of urban space.Users will find an approach that tackles these issues from an empirical viewpoint that is based on analysis from a wide set of cases in urban environments around the world. A fresh and unique multidisciplinary approach that is based on solid theoretical background and a pragmatic management standpoint makes this book a must have for those involved in urban logistics.