Bøker av Alan Fairweather

Colin Bott is a middle-aged man who loses his job as an unsuccessful letting agent, and discovers how to speak at funeral services as a Celebrant.When attending the funeral of his boss's wife, Colin discovers the service is being conducted by a non-religious person - a Celebrant. He is intrigued by this, and on losing his job, and several new job disasters, he decides that becoming a Celebrant is the job for him.He starts his research by attending funerals at crematoriums, cemeteries and wakes, and he also experiences several unnerving ghostly situations.His love interest, Mia, from the fish n chip shop below his flat, is horrified when she discovers Colin is not a man of religion, and is proposing to conduct funerals. But she quickly comes around when she discovers there is money to be made - without the smell of fish n chips.Colin eventually starts conducting funeral services, which don't always go to plan. He also discovers he can communicate with the deceased person, with hilarious, and sometimes scary outcomes.

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a problem ;Improve necessary listening and communication skills;- Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you ll make your life a whole lot easier.