Bøker av Bjorn Andersen

¿This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

Complex projects are often the most high-profile projects within an organization. How can early warning signs be identified and acted upon, so that problems are avoided and projects are successful in delivering the expected value for their owners and other stakeholders? What signals should we look for? Looking for early warning signs takes more than a keen eye. Collaborating with the Norwegian University of Science and Technology in Trondheim and the University of Southampton in the United Kingdom, Ole Jonny Klakegg, Terry Williams, Derek Walker, Bjørn Andersen, and Ole Morten Magnussen have expanded on their research of governance frameworks and guidelines as well as provided interviews with experts and case studies from Australia, Norway, and the United Kingdom. This international report identifies early warning signs in highly complex projects and offers tips on how to combat them.