Bøker av Blake Morgan

Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective, to keep up with the demands of the customer of the future.

Finally, a playbook for leaders of all types on how to build and maintain a relentless focus on the customer into your organization's DNA.

In this second installment of the new Dog''s Eye View series, Rolo, a dog who always knows exactly what he wants, escapes a neglectful owner and sets out to live by himself--but is being on his own really what he wants? Includes black-and-white illustrations throughout.Rolo is a dog who knows what he wants--and after living with an owner who doesn''t take good care of him, he sets out on his own. But for a young dog living on the streets, each day brings a new struggle for survival. Then one day, he meets a girl named Freya. She takes care of him, and slowly, he begins to trust her. But can he and Freya convince Freya''s strict mom to accept a scruffy dog into their home and hearts?Told from the dog''s perspective, the stories in Dog''s Eye View are full of adventure, excitement, and waggy-tailed warmth, highlighting the unique bond between dogs and their human best friends.

Buddy would do absolutely anything to protect his Human, Noah. So when Noah gets into trouble in the water on a trip to the seaside, how can Buddy convince everyone he isn't to blame?

More Is More provides practical advice for building or improving customer experience that you can apply immediately at your own organization. Ttime is of the essence andyour customers are not willing to wait for you to get the customer experience right. This book shows you the invisible toxins that are killing your customer experience and your market share and how you should address them. More Is More sets you up for success, outlining the key areas you need to address immediately so you can:Weather external changesRemain relevant Thrive in the ever-changing business landscape