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A FINANCIAL TIMES BUSINESS BOOK OF THE MONTH (APRIL 2017)Humans have become subservient to algorithms. Every day brings a new Moneyball fix - a maths whiz who will crack open an industry with clean fact-based analysis rather than human intuition and experience. As a result, we have stopped thinking. Machines do it for us. Christian Madsbjerg argues that our fixation with data often masks stunning deficiencies, and the risks for humankind are enormous. Blind devotion to number crunching imperils our businesses, our educations, our governments, and our life savings. Too many companies have lost touch with the humanity of their customers, while marginalising workers with arts-based skills. Contrary to popular thinking, Madsbjerg shows how many of today's biggest success stories stem not from 'quant' thinking but from deep, nuanced engagement with culture, language, and history. He calls his method sensemaking. In this landmark book, Madsbjerg lays out five principles for how business leaders, entrepreneurs, and individuals can use it to solve their thorniest problems. He profiles companies using sensemaking to connect with new customers, and takes readers inside the work process of sensemaking 'connoisseurs' like investor George Soros, architect Bjarke Ingels, and others. Both practical and philosophical, Sensemaking is a powerful rejoinder to corporate groupthink and an indispensable resource for leaders and innovators who want to stand out from the pack.
A powerful exploration of how we pay attention that will transform the ways we connect with one another - at home, at work, and beyond. Draws from philosophy, science, the visual arts, and the author's own life.
"A fascinating exploration of how we pay attention that will transform the ways we connect with each other-at work, at home, and beyond. We've forgotten how to pay attention, Christian Madsbjerg says in his provocative new book. Listening carefully and observing intentionally are crucial human skills, yet we're not born knowing how to do them. And thanks to the ubiquity of social media, increasing social isolation, and the use of empty imagery and ideology as stand-ins for direct observation, we're losing our ability to interpret the world at a time when we desperately need to do that. Madsbjerg, a consultant and a professor at the New School, noticed this disturbing trend and in 2015 began to coteach a course on human observation called Human Observation. To his surprise, the course has been oversubscribed since the beginning, with hundreds of students-philosophy and business majors, undergrads and graduate students-signing up for it, and hundreds more on waiting lists. In this book, Madsbjerg argues that most of us are stuck in bad habits of looking at the world without truly seeing it, and he guides us through the key observational skills we need to explain how we can recapture our ability to truly pay attention-what he calls 'the meta-skill of observation.' Pulling from his own background and drawing examples from the arts, philosophy, and beyond, Madsbjerg has written a book of insight and practical wisdom that highlights how we can pay sharper attention to live with more empathy and connect better with others"--
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