Bøker av Cliff Robison

For the first time ever, Sergeant Yorga is fleeing for his life. He's not sure if it's the drug charge, the money laundering, or the gun-running, but his best shot at survival is to run. Someone is playing dirty and playing for keeps. Now it's a game of wits to get a handle on the situation before the situation handles him.

Cliff Robison has been involved in the hospitality industry and related customer-service fields for more than thirty years. During that time he has been a customer-service worker, a manager, a senior manager, and a customer. In twenty-five thousand words, on seventy pages, he spells out what he has learned about customer service, from the three-fold perspectives of staff, management, and the public. How do you deal with an angry customer? Is it alright to be polite but firm with a guest's request? Is it ever alright to say "No?" How can you become the best table waiter in the world? What do you do if you are called about an elevator that has malfunctioned, when you are among the people trapped in the elevator? How hard should it really be to buy chocolate truffles? These, and many other questions, are addressed in this small book, which is nicely portable, in case it should occur to you to leave one on your table after a meal out (preferably with a tip). Also, this book is the perfect thickness for leveling tables in restaurants.

When a suspect under interrogation shows the secret sign, it spells trouble for Sheriff's Sergeant Andrew Claremont. Small town customs meet international intrigue and cyber-crime as Claremont struggles to bring criminals to justice without revealing his allegiance to the secret society known as N*I*A*C*IN.

Caleb, a boy in first century Judea, finds himself celebrating Passover in Jerusalem at the first Easter. He and his family see the Holy Week up close. Who is this prophet, and why is he making so many people angry?