Bøker av Dave MacLeod

Find out what your customers and employees are really thinking with this indispensable resourceScaling Conversations: How Leaders Include Their Employees, Customers, and Community in Decision Making delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation with the entire organization, settling instead for small focus groups, talking at people in town halls, and delivering surveys after the fact. The result is exclusive, narrow decision-making that disengages and under-utilizes talent and human capital. And now, as the remote environment grows, the challenge and imperative for engaging conversations on a wider scale is even greater.Scaling Conversations provides the solution. Having led a remote team for over a decade and having worked with thousands of leaders across North America, Dave MacLeod teaches you how to:* Scale your business by listening to the voices that really matter* Access and maximize the human capital in your organization* Make decisions that create unity and move the group forward* Decrease employee turnover caused by poor communicationWithin these pages, you'll learn how to better facilitate conversations with a wider and more representative array of clients and employees, and not just the loudest ones in the town hall meeting or Slack channel. Perfect for any leader who's responsible for understanding what employees are really feeling and thinking, Scaling Conversations also belongs on the bookshelves of anyone who wants to learn how to discover what the "silent majority," who are often drowned out by the loudest people in the room, actually believes.

Millions of Canadians crave a good mental challenge, and in order to feed their hunger many turn to the daily crossword puzzle in their local newspaper. Often, however, before they even get to 1-Across, they must stop thinking "in Canadian" and shift cultural gears. It is a sad reality that Canada just doesn''t figure highly in what is undoubtedly one of our favourite pastimes: solving the daily crossword.The crosswords in this book contain plenty of references to thiscountry: its heroes and rogues, its geography, sports, history,arts, - its "Canadian-ness." Here the solver might discover aKnowlton, a Gzowski, an Iqaluit, or maybe even a Come ByChance. Our Canadian spelling is recognised as well, in wordssuch as "colour" and "centre", and there is also a sprinkling ofFrench, in keeping with the bilingual nature of this land.These puzzles appeal to a broad range of solvers, from the dabbler