Bøker av D.H. Stamatis

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.

This book focuses on the basics of the six sigma methodology. It targets on both manufacturing as well as non-manufacturing organizations and demystifies the Six Sigma methodology. The book addresses the concepts of the Six Sigma philosophy and explains the methodologies involved in it.

This work explains the documentation and audit processes from a theoretical as well a practical point of view. It shows how and why you should document and audit the quality system in any organization, and compares the differences between the ISO 9000 and QS 9000 quality standards.

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in various organizations.

By using theories of Six Sigma and Lean methodology, this text presents solutions to fundamental problems in healthcare. It breaks the system down into three fundamental areas: primary care, hospitals, and managed care. It discusses the application of IT in healthcare as a tool of improvement, and how to select the best project for improvement.

Examines the evolution and rationale of the ISO 9000 series of standards, their structure, interpretation and relationship to other quality systems. This title explains how to put the standards into place and achieve quality. It presents specific methods and tools for the implementation of the ISO standards that lead to certification.

Details the total advanced quality planning (AQP) process and answers how to set quality planning in the framework of a business strategy. This book provides a look at the basic and advanced concepts of AQP. It includes an itemized list of Chrysler, GM, Ford, and Tier I suppliers requirements.