Bøker av Mark A. Nash

This book follows the story of two companies¿one that measures in great detail, yet its overall goals and objectives are not being achieved. While the other uses a much simpler, yet effective measurement structure that integrates cultural acceptance, individual performance, and team performance with key performance indicators. Illustrating how measures can impact employee behavior, profitability, and customer satisfaction, the text provides the understanding required to select the appropriate measures for your organization.