Bøker av Patricia Pulliam Phillips

By the winners of the Association for Talent Development's 2022 Thought Leader award! Prove your effectiveness to anyone-and achieve professional success-by adopting the same ROI methods and metrics that leading companies use. In an era of evidence-based inquiry, people need to be able to demonstrate the value of their projects credibly. But how do you do that when there isn't an obvious measure connected to the project, like increased sales? In their new book Patti and Jack Phillips, the cofounders of ROI Institute, show how you can adopt the same methodology used by more than 6,000 organizations in seventy countries to evaluate large institutional initiatives. By following their six-step process, you can build a case for any project, process, or intervention, even so-called soft programs. For example, the first case study in the book involves successfully demonstrating the effectiveness of chaplaincy in an intensive care unit. The authors explain how to link your project to a meaningful business outcome, make sure your project will actually influence that outcome, identify metrics that will show if you're making progress, collect and analyze data, and use the results to build support. This book includes extensive examples from a wide range of organizations: businesses, nonprofits, schools, law enforcement, and more. It provides diagnostic tools and supportive practices and even offers advice on how to find a positive interpretation for results that don't conform to your anticipated outcome. Answering the question Is it worth it? defines the ultimate value of any project. Using the methodology this book presents will keep your work relevant, your career on track, and your organization healthy.

Measurement and evaluation are key to establishing success and demonstrating the value-add of your programmes, but often L&D professionals launch into this journey with no clear destination in mind. This book leads you to the ultimate destination of real world evaluation, the intersection of learning and evaluation where the two are so intertwined that the activity of evaluation is seamless.

HOW TO SHOW THE VALUE FOR MONEY for All Types of Projects and Programs In: Governments Nongovernmental Organizations Nonprofits and Businesses The most thorough, comprehensive, and detailed explanation of showing the value for money in the public sector. Written by the world's most well-known ROI (Return on Investment) experts, this guide is indispensable for anyone involved in showing the value of money for projects and programs in governments, nongovernmental organizations, nonprofits, and businesses. In a step-by-step process, the book shows how to measure the success of projects and programs, including measuring impact and ROI (Return on Investment). This book also shows how to forecast the value of the project in advance and how to collect data during and after project implementation. It addresses improvements throughout the process so that the project delivers optimum value. As a reference for those who are seeking ways to assign value to what they have measured, this book clarifies and resolves much of the mystery surrounding the conversion of data to monetary values. Building on a tremendous amount of experience, application, practice, and research, this book is based on the work of many individuals and organizations, particularly those who have been reaching the ultimate levels of accountability using the ROI Methodology. Developed in an easy-to-read format and fortified with examples, tips, and checklists, this is an indispensable guide for those who seek to understand accountability issues. Value for Money: Lays the groundwork through the ROI Methodology, a unique and time-tested approach for assessing the value of investment in many areas in all types of organizations. Describes a results-based approach for project implementation while focusing on a variety of measures, categorized into five data levels: Reaction, Learning. Application and Implementation, Impact (tangible and intangible), and Return on Investment. Presents several ways to show value for money, in addition to calculating the ROI. Offers a discipline and step-by-step implementation for process improvement management, and many other areas within the organization. Useful not just for the professional but for the student as well, perfect for use in the classroom to teach ROI and the value of projects and programs.

From renowned ROI experts Jack and Patricia Phillips, this latest collection outlines how to measure the return-on-investment (ROI) of sales training programs and provides real-life case studies that demonstrate how to apply the principles of the ROI Methodology when evaluating these programs.

In addition to content on survey design, the book includes a section that evaluates various survey technologies. By applying a simple decision-making process, readers can identify the most appropriate survey tool for their needs.

Covering the first critical challenge in an ROI evaluation, this book explores collecting the quality and quantity of data needed, from the most credible sources, and using the most efficient methods. It shows how a variety of data collection methods can be used to collect both qualitative and quantitative data.

ROI in Action Casebook offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillips's six books in the Measurement and Evaluation series, this book clearly illustrates the ROI Methodology.

Learning professionals treasure case studies and this book complements the Measurement in Action Series with dozens of ROI In Action case studies covering typical applications, including Leadership Development, Sales Training, Performance Improvement, IT and Technical Skills Training, and Supervisor Training.