Bøker av Paul Grefen

This book presents impressions of the great city of Buenos Aires in Argentina in words and pictures. These impressions do not convey the knowledge of an expert on the city, but the fresh view of a first visit by a seasoned traveler. Hence, the book is not meant to be a traditional travel guide, but to paint the atmosphere of the city with its inhabitants and its culture, without any aim of being complete - but with the aim to inspire future travelers to the city. The form is that of a collection of short pieces of text, illustrated with photographs taken by the author. The book covers two side trips as well to Ushuaia (the most southern town in Argentina and gateway to the Antarctic) and Montevideo (the near capital of Uruguay, just across the wide Rio de la Plata).

Many business domains are currently transitioning towards a service-dominant business setting. After the transition, business will be centered on the provisioning of solution-oriented, composed services to customers. The emphasis shifts from the value of the individual product or service to the value of the use of products and services in an integrated, customer-focused context - the so-called value-in-use. This requires the integration of the capabilities of multiple service providers and introduces the necessity of explicitly managed, agile business networks.Making the transition to service-dominant business and managing its consequences is a formidable task for any non-trivial business organization. A visionary, well-structured approach is required that has the very basics of service-dominant business at its core. BASE/X is such an approach. This handbook explains how to practically perform service-dominant business modeling following the BASE/X business engineering approach. The contents of this handbook are based on several years of experience with applying BASE/X in several industry settings. This handbook is a must-read for any business designer or engineer moving into a world dominated by customer-centered services.

Presents a fresh teaching framework to help students gain a thorough understanding of the principles of this vital aspect of business and management.