Bøker av Richard Gallagher

This book presents extensive research into the cinematic representation of the British-identifying Protestant, unionist and loyalist community in Northern Ireland and is the first time such comprehensive analysis has been produced. Gallagher's research traces the history of the community's representation in cinema from the emergence of depictions of both nationalist and unionist communities in social-realist dramas in 1980s British and Irish cinema to today, through periods such as those focused on violent paramilitaries in the 1990s and irreverent comedy after the Northern Ireland peace process. The book addresses the perception that the Irish nationalist community has been depicted more frequently and favourably than unionism in films about the period of conflict known as "The Troubles". Often argued to be the result of an Irish nationalist bias within Hollywood, Gallagher argues that there are other inherent and systemic reasons for this cinematic deficit.

Who says customer service guides have to be boring? Learn from one of the most entertaining and instructive customer service books ever written: Aesop's fables.

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer service experiences as the world's service leaders.

The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.