Bøker av Robert MacDougall

You hate getting into your car on a cold winter morning to drive to a sweaty, smelly gym or swimming pool. You wearily get onto your silly exercise machine to row, or pedal or climb repetitively. You have tried countless diets that tell you to measure everything you put into your mouth or that prescribe eating no carbs, or all vegetables or all meat and you get bored to tears with them after a few weeks. You stand before a mirror and don't like the looks of the flabby person staring back at you. If any - or all - of these apply to you, yet you would still like to be healthier and in better shape, then this book is for you. Coach Mac takes you through the simple diet and exercise principles that have helped him maintain a good level of fitness and health for over sixty years. Everything he suggests you do is easy, inexpensive, and compatible with your very busy life. So, why not give it a try?

Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.

The People's Network reconstructs the story of U.S. and Canadian independent telephone companies which challenged the Bell System's market domination in the twentieth century, linking the fight to control telecommunications to dueling political philosophies: regional versus national identity, local versus centralized power.