Bøker av Sidney (Griffith University Dekker

How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This title looks at accountability in different ways and your impact on restoring trust, learning and a sense of humanity in your organization could be enormous.

The second edition of a bestseller, Safety Differently: Human Factors for a New Era is a complete update of Ten Questions About Human Error: A New View of Human Factors and System Safety

The previous edition looked critically at the answers human factors would typically provide and compared/contrasted them with current research and insights at that time. Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. This book explains how to turn safety from a bureaucratic accountability back into an ethical responsibility for those who do our dangerous work; how to embrace the human factor not as a problem to control, but as a solution to harness.

We tend to blame and forget those professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victims. This book goes through what we know about trauma, guilt, forgiveness and injustice and how these might be felt by the second victim. It discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It enters into a conversation on support and resilience and where the responsibilities for creating it may lie.

"With coverage ranging from the influence of professional identity in medicine and problematic nature of "human error," to the psychological and social features that characterize healthcare work, to the safety-critical aspects of interfaces and automation, this book spans the width of the human factors field and its importance for patient safety today. In addition, the book discusses topics such as accountability, just culture, and secondary victimization in the aftermath of adverse events and takes readers to the leading edge of human factors research today: complexity, systems thinking and resilience"--Provided by publisher.