Bøker av Steve Ventura

Resolve Conflict Like a Pro: Your Essential GuideConflict between team members is inevitable. Sooner or later, someone will find themselves in a beef with another, and often, they won't know how to handle it. The result? They might explode in anger, let the problem simmer until it affects others, complain to anyone who will listen, or retaliate in ways that only worsen the situation.Sound familiar? It doesn't have to be that way, and this handbook is here to change it."What To Do When Conflict Happens" empowers employees to take ownership of their own problems. It equips team members with the skills and techniques necessary to resolve interpersonal issues in the workplace. Additionally, it provides proven leadership strategies for enhancing workplace cooperation and problem-solving.Don't wait until conflict spirals out of control. The cost of poorly handled conflict is too high. Give everyone in your organization a copy of this invaluable handbook TODAY!

When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN business - YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization's mission and its overall success.Whether you're a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how!