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Delayed payments by customers can seriously impact the finances of a business, but it is usually necessary to offer some level of credit to them. The Credit and Collection Guidebook shows how to strike a balance between more sales and a reasonable amount of bad debt. It does so by focusing on when to extend credit to questionable customers and how to select the best approach to collecting from late-paying customers. The discussion includes credit policies, credit monitoring, collection techniques, and the necessary controls, procedures, and reports to manage the process. The book also addresses more advanced concepts, such as credit and collection technology, the role of product and service improvements, and litigation tactics.

The Cost Management Guidebook shows how to stay competitive by paring away nonessential costs. It discusses how to examine the cost structure of a business in order to better understand which costs must be incurred and which can be reduced. Hundreds of specific cost reduction tips are covered in all areas of a business, including compensation, sales, production, procurement, and administration. There are extensive discussions of asset reduction techniques, as well as cost management reports and measurements. This book is the essential toolkit for anyone who is serious about managing costs.