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With mortgage stories dominating the front-page news, people-whether they're buying a new house or refinancing-increasingly have questions about the complicated issues at stake. Arranged in an easily accessible question-and-answer format, Mortgages 101 provides readers with essential lending formulas, as well as important information on lending requirements and application procedures. The book shows readers how to save money by:¿ understanding key terms like ARMs and hybrids-and reading what's in the fine print ¿ improving their credit scores to increase their borrowing power ¿ using technology to get the lowest interest rates ¿ maximizing their return on investment, and cutting the cost of mortgage insuranceThis revised edition includes up-to-date material on new loan and government programs, as well as changes to the law regarding tax deductions, down payment assistance, reverse mortgages, bankruptcy, negative amortization and more-in short, all the answers readers need, in one must-have reference.

Getting the best employees on board and weeding out the worst--without getting slapped with expensive lawsuits--are two of the most crucial and difficult jobs of human resources professionals and general managers. Now there's quick, reliable information on how to do it right.

Long on practical guidance while refreshingly short on math, Smart Financial Management helps owners and managers of small businesses solve everyday financial dilemmas and avoid potential problems. Readers will learn valuable and practical financial analysis techniques, as well as how to project future financial needs and identify possible sources of funding; manage receivables, inventory and equipment investments; and how to structure and develop the business soundly and legally. In addition, they'll:* Gain an understanding of the financial challenges unique to a growing enterprise -- and how to meet them* Improve communications with financial and legal advisors* Learn to identify new sources of equity and nonequity capitalWith a field-focused methodology and user-friendly tools, Smart Financial Management will help any small business manage its requirements more effectively.

Contains a collection of the successful exercises and training techniques used by the American Management Association. This work contains 25 activities on topics including: Learning and Creativity, Communication and Connection, Influence, Compromise, Problem-Solving, Getting from Seminar to Workplace, Management, and Leadership.

Awarded bronze by "ForeWord Magazine" in the Book of the Year Awards 2007, Business & Economics category, this resource provides solutions for these fundamental symptoms of employee-manager discomfort.

Shows how to stand out from the crowd and deliver excellent service to customers. This book offers tips and strategies for improving and then maintaining any company's level of customer service. It is a reference for anyone seeking to make customers feel truly valued.

Are you still clinging to an outdated concept of retirement? With age expectancy higher, savings slimmer, and careers changed more frequently than ever, planning properly for the retirement you desire begins now. How Do I Get There from Here? is the one-stop guide everyone needs in preparing for a unique, dynamic future they can look forward to.

Offers advice on various aspects of starting up and maintaining a highly lucrative consulting career. This book features chapters on developing strategies for clients, how to lead consulting teams, and the consulting wisdom of Peter Drucker.

To deliver a truly successful project, the emphasis must be on value. From establishing a project's worth to organizing a team for accountability, a project has to deliver from inception to completion. Maximizing Project Value is filled with tools, tips, and a proven blueprint to help you and your work shine.

One of the best-selling real estate career books of all time is back and better than ever! The fifth edition of this indispensable resource offers all-new research up-to-the-minute guidance along with practical tools and real-world examples. Easy to understand, comprehensive, and candid, it's still the bible for aspiring real-estate professionals.

Shows readers how to develop clarity about what they want, and how they can achieve satisfaction, both personally and professionally.