Bøker utgitt av BCS Learning & Development Limited

Directors and government ministers across the world are increasingly being held accountable for failed IT systems, data loss and poor decisions about their organisation's data. The answer lies in IT professionals working in parallel with their governing body to create an environment where information and information systems can be accessed and used by the appropriate stakeholders. Written in two halves, this valuable book is designed to bridge the gap between the governing body and CIOs/ IT managers. It will help them to create a safe and robust governance framework for their organisation by applying the principles of the ISO Governance of IT Standard 38500 on directing, evaluating and monitoring IT activity.

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today's business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.