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This first comprehensive guide to helping mentors and mentees bridge gaps between and among cultures--a growing issue in today's diverse workplace--is coauthored by the founder and CEO of the Center for Mentoring Excellence.As the workplace has become more diverse, mentoring has become more challenging. Mentors and mentees may come from very different backgrounds and have limited understanding of each other's cultures and outlooks. But mentoring remains the most powerful tool for creating meaningful relationships, furthering professional development, and increasing engagement and retention. Younger workers and emerging leaders in particular are demanding it. Lisa Z. Fain and Lois J. Zachary offer a timely, evidence-based, practical guide for helping mentors develop the level of cultural competency needed to bridge differences. Firmly rooted in Zachary's well-known four-part mentoring model, the book uses three fictional scenarios featuring three pairs of diverse mentors and mentees to illustrate how key concepts can play out in real life. It offers an array of accessible tools and strategies designed to help you increase your self-awareness and prepare you to embrace and leverage differences in your mentoring relationships. But beyond tips and techniques, Fain and Zachary emphasize that authenticity is the key--the ultimate purpose of this book is to help the mentor and mentee make a genuine connection and learn from each other. That's when the magic really happens.

Project management is the art of making the right decisions. To be effective as a project manager, you must know how to make rational choices in project management, what processes can help you to improve these choices, and what tools are available to help you through the decision-making process. Project Decisions: The Art and Science is an entertaining and easy-to-read guide to a structured project decision analysis process. This valuable text presents the basics of cognitive psychology and quantitative analysis methods to help project managers make better decisions. Examples that portray different projects, real-life stories, and popular culture will help readers acquire the essential knowledge and skills required for effective project decision-making. Readers will be able to: *Understand psychological pitfalls related to project management*Establish a creative business environment in their organization*Identify project risks and uncertainties*Develop estimates of project time and cost based on an understanding of human psychology*Perform basic quantitative and qualitative risk and decision analysis*Use event chain methodology in managing projects*Communicate the results of decision analysis to decision-makers*Review project decisions and perform adaptive project management*Establish a project decision analysis process in their organization PLUS Test your own judgment through a quiz that examines your intuition!

Every year, 6 million companies and more than 100,000 products are launched. They all need an awesome name, but many (such as Xobni, Svbtle, and Doostang) look like the results of a drunken Scrabble game. In this entertaining and engaging book, ace naming consultant Alexandra Watkins explains how anyoneeven noncreative typescan create memorable and buzz-worthy brand names. No degree in linguistics required. The heart of the book is Watkins's proven SMILE and SCRATCH Testtwo acronyms for what makes or breaks a name. She also provides up-to-date advice, like how to make sure that Siri spells your name correctly and how to nab an available domain name. And you'll see dozens of examplesthe good, the bad, and the ';so bad she gave them an award.' Alexandra Watkins is not afraid to name names.

World-record endurance athlete and professional leadership coach Jason Caldwell draws on his amazing experiences to show how anyone can build and lead teams that accomplish incredible things.Thirty-five days, 14 hours, and 3 minutes. That's how long it took Jason Caldwell and the crew of the American Spirit to row 3,000 miles across the Atlantic Ocean during the 2016 Talisker Whiskey Atlantic Challenge--or, as it's known to those who attempt it, "The World's Toughest Row." They not only succeeded but set a world record. This was an extraordinary team effort. And that's what this book is about. Caldwell transfers the hard-won lessons of his transatlantic adventure out of the ocean and into your office, showing how to build and lead teams that do what others say cannot be done and sustain that level of performance. The thrilling details of Caldwell's quest to break the world's record deliver a "just-one-more-page" experience, during which you'll also learn lessons like • How to quit like a winner • Why results aren't the measure of a high-performance team • What four questions you should ask yourself before you set any goal • How to harness the power of emotion-first leadership • Why the best people aren't necessarily the right people for your teamThis book is a distillation of Caldwell's worldwide speaking programs delivered to packed crowds at Fortune 500 companies and universities worldwide. It is the answer to a question he is constantly asked: How were you and your teams able to accomplish such seemingly impossible goals? And it's also a guidebook that can teach anyone how to do the same.

Now in its third edition, this project management classic has been updated with an array of field-tested tools to help upper management ensure the success of projects within organizations.For over twenty years, Creating an Environment for Successful Projects has been a staple for upper managers who want to help projects succeed. This new edition includes case studies from companies that have successfully applied the approach, along with practical tools such as templates, surveys, and benchmark reports for savvy leaders who want to ensure project success throughout their organizations. The insights in this book will help management speed projects along instead of getting in their way. All too often, well-intentioned managers put roadblocks in the team's way instead of empowering them with the tools they need to succeed. This approach to project environments, grounded in decades of research and practice, will help you make your organization the most project-friendly it's ever been. Organizational changes rarely work unless upper management is heavily involved. Although project managers are most closely responsible for the success of projects, upper managers are the ones who ultimately create an environment that supports those projects. The way upper managers define, structure, and act toward projects has an important effect on the success or failure of those projects and, consequently, the success or failure of the organization. This book helps all managers understand the need for project management changes and shows how to develop project management as an organizational practice.

Businesses worry about new technologies, but customers are the ultimate disruptors—Suman Sarkar offers bold strategies for making sure you understand your customers and keep up with their ever-changing needs. Disruption—the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts—drives business failure and success. Most people think technology causes disruption, but technology merely enables it. Changing customer needs cause disruptions, and too many businesses get caught unaware.  Suman Sarkar offers proven strategies that will enable any business to stay radically close to its customers and address their evolving needs. He argues that businesses need to focus on existing customers first—research shows they’re likely to spend more and are more profitable than new customers. Personalization is becoming important for the newer generations in both developed and developing markets, so Sarkar describes approaches to make them cost-effective. In our era of instant gratification, customers want what they want now—Sarkar explains how you can develop and deliver products and services faster than ever. And since a few bad Yelp reviews, social media posts, or angry tweets from customers can ruin you, Sarkar shows how to proactively make sure the quality of your products and services stays better than that of your competitors.  The key to survival in this era of changing customer needs is to focus on and address them quickly so customers don’t switch to the competition. Drawing on his experiences with leading companies worldwide, Sarkar offers five strategies and techniques that will keep you ahead of the curve.

The authors of the classic bestseller The Leadership Challenge bring their expertise to higher education, offering five practices that can make any college or university leader into an exemplary leader.  Drawing on the same pioneering research that formed the foundation of their classic bestseller The Leadership Challenge (over 2.7 million copies sold), James Kouzes and Barry Posner offer a set of leadership skills and practices that will make a significant difference in every area of higher education—faculty, administration, library services, career counseling, auxiliary services, campus safety, and more. It’s about the behaviors that leaders, regardless of their position, use to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards.  Kouzes and Posner tell the leadership story from the inside and move outward, describing it first as a personal journey and then as mobilizing others to want to do things they have never done before. The Five Practices of Exemplary Leadership is the operating system for this adventure. Leadership in Higher Education explains the fundamental principles that support these practices and provides case examples of people in higher education who demonstrate each one.  A core theme that weaves its way through all the chapters is that, whether it’s one to one or one to many, leadership is a relationship between those who aspire to lead and those who choose to follow. We need leaders who can unite us and ignite us. This book lights the way.

Bestselling author, therapist, lawyer, and mediator Bill Eddy describes how dangerous, high-conflict personalities have gained power in governments worldwide--and what citizens can do to keep these people out of office.Democracy is under siege. The reason isn''t politics but personalities: too many countries have come under the sway of high-conflict people (HCPs) who have become politicians. Most of these high-conflict politicians have traits of narcissistic personality disorder, antisocial (i.e., sociopathic) personality disorder, or both. This is the first and only guide for identifying and thwarting them. HCPs don''t avoid conflict, they thrive on it, widening social divisions and exacerbating international tensions. Eddy, the world''s leading authority on high-conflict personalities, explains why they''re so seductive and describes the telltale traits that define HCPs--he even includes a helpful list of forty typical HCP behaviors.Drawing on historical examples from Hitler, Stalin, Mao, and Nixon to Trump, Maduro, and Putin, Eddy shows how HCPs invent enemies and manufacture phony crises so they can portray themselves as the sole heroic figure who can deal with them, despite their inability to actually solve problems. He describes the best ways to expose HCPs as the charlatans they are, reply to their empty and misleading promises, and find genuine leaders to support. Eddy brings his deep psychotherapeutic experience to bear on a previously unidentified phenomena that presents a real threat to the world.

Our economy is designed by the 1 percent, for the 1 percent. This book offers a compelling vision of an equitable, ecologically sustainable alternative that meets the essential needs of all people.We live in a world where twenty-six billionaires own as much wealth as half the planet's population. The extractive economy we live with now enables the financial elite to squeeze out maximum gain for themselves, heedless of damage to people or planet. But Marjorie Kelly and Ted Howard show that there is a new economy emerging focused on helping everyone thrive while respecting planetary boundaries. At a time when competing political visions are at stake the world over, this book urges a move beyond tinkering at the margins to address the systemic crisis of our economy. Kelly and Howard outline seven principles of what they call a Democratic Economy: community, inclusion, place (keeping wealth local), good work (putting labor before capital), democratized ownership, ethical finance, and sustainability. Each principle is paired with a place putting it into practice: Pine Ridge, Preston, Portland, Cleveland, and more.This book tells stories not just of activists and grassroots leaders but of the unexpected accomplices of the Democratic Economy. Seeds of a future beyond corporate capitalism and state socialism are being planted in hospital procurement departments, pension fund offices, and even company boardrooms. The road to a system grounded in community, democracy, and justice remains uncertain. Kelly and Howard help us understand we make this road as we walk it by taking a first step together beyond isolation and despair.

The Complete Project Manager: Integrating People, Organizational, and Technical Skills is the practical guide that addresses the ';soft' project management skills that are so essential to successful project, program, and portfolio management. Through a storytelling approach, the authors explain the necessary skillsand how to use themto create an environment that supports project success. They demonstrate both the ';why' and the ';how' of creatively applying soft project management skills in the areas of leadership, conflict resolution, negotiations, change management, and more. This guide has an accompanying workbook, The Complete Project Manager's Toolkit , sold separately.

Leadership from the Inside Out, Kevin Cashman's breakthrough business bestseller that clearly connected personal growth to leadership effectiveness, is now completely revised and updated with:-an explosion of new validating independent research -impressive new case studies -new tools and practices-an even more powerful virtual coaching experience Still framed in seven simple yet profound ';mastery areas,' this book serves as an integrated coaching experience that helps leaders understand how to harness their authentic, value-creating influence and elevate their impact as individuals, in teams, and in organizations. Cashman demonstrates that his trademark ';whole-person' approachwe lead by virtue of who we areis essential to sustained success in today's talent-starved marketplace and provides a measurable return on investment. For everyone from CEOs to emerging leaders, this long-awaited second edition advances the art and science of leadership and is even more relevant today than when it was first published.

We are living in a time when dishonesty and duplicity are common in our public institutions, our workplaces, and even in our personal relationships. But by recognizing and resisting the small, seemingly inconsequential ways we make moral compromises in our own lives, we can repair the tear in our social and moral fabric.The Law of Small Things begins with an IQ (Integrity Quotient) test designed to reveal the casual way we regard our promises and the misconceptions we have about acting truthfully. The book shows how most people believe that integrity is something we ';just have' and that we just do, like a Nike commercial. It depicts these and other deceptions we deploy to appear to act with integrity without actually doing so. The Law of Small Things also exposes how our culture encourages breaches of integrity through an array of ';permitted promise-breaking,' a language of cliches that equates self-interest with duty, and the ';illusion of inconsequence' that excuses small breaches with the breezy confidence that we can fulfill integrity when it counts. Brody challenges the prevailing notion that integrity is a possession you hold permanently. No one ';has integrity' and no one is perfect in practicing it. What we have is the opportunity to uphold promises and fulfill duties in each situation that faces us, large and small. Integrity is a practice and a habit of keeping promises, the ones we make explicitly and the ones that are implied in all our relationships. Ultimately, developing skill in the practice of integrity leads us to knowledge of who we are--not in the way the culture defines us, but in the way we truly know ourselves to be.

Top Cornell law professor Lynn Stout and her coauthors Tamara Belinfanti and Sergio Gramitto offer a visionary but practical proposal to provide a guaranteed minimum income--it not only avoids creating a new government program or increasing taxes, but also gives the entire citizenry more influence in the economy.Corporations have a huge influence on the life of every citizen--this book offers a visionary but practical plan to give every citizen a say in how corporations are run while also gaining some supplemental income. It lays out a clear approach that uses the mechanisms of the private market to hold corporations accountable to the public. This would happen through the creation of what the authors call the Universal Fund, a kind of national, democratic, mega mutual fund. Every American over eighteen would be entitled to a share and would participate in directing its share voting choices. Corporations and wealthy individuals would donate stocks, bonds, cash, or other assets to the fund just like they do to other philanthropic ventures now. The fund would pay out dividends to its citizen-shareholders that would grow as the fund grows. The Universal Fund is undoubtedly a big idea, but it is also eminently practical: it uses the tools of capitalism, not government, to give all citizens a direct influence on corporate actions. It would be a major institutional investor beholden not to a small elite group of stockholders pushing for short-term gain but to everyone. The fund would reward corporations that made sure their actions didn't harm people, communities, and the environment, and it would enable them to invest in innovations that would take more than a few months to pay off. Which is another reason corporations would donate to the fund--they could be freed from the constant pressure to maximize their quarterly share price and would essentially be subsidized for doing good. The authors demonstrate that our current economic rules force corporations to be shortsighted and even destructive because for most large investors, nothing matters but share price. The Universal Fund is designed to be a powerful positive balancing force, making the world a better place and the United States a better nation.