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In today's fast-paced and rapidly changing business environment, frequent feedback and "course correction" is absolutely vitalBut about the only time most managers offer employees feedback is during scheduled (and generally infrequent) performance appraisals, which tend to be stiff, formal, and whether intentionally or not adversarial, and therefore ineffective.Formula 2+2 offers a simple yet powerful approach to revolutionizing feedback conversations. It details the five secrets of effective feedback: making it timely, balanced between compliments and critiques, focused on high priority areas, supported with specific examples, and reinforced with appropriate follow-up.

Like the bestselling Innovator's Dilemma, The Pebble and the Avalanche takes a "big picture" look at what causes whole industries to change. Important revolutions of the past thirty years include the Internet, personal computers and the XML programming language. It turns out that all these revolutions have something in common: they are based on innovations that break technology apart. After breaking the technology apart, it still works but now you have smaller and more flexible pieces. Almost inevitably, people find ways to use these smaller and more flexible pieces to create new innovations. This process is called "disaggregation" because the pieces of technology that were formerly stuck together are pried apart but not destroyed.Yudkowsky shows how the Internet, the auto industry, music downloading and more, are all connected by the same dynamic-disaggregation-and shows why this dynamic is crucial to survival in the 21st century marketplace.

In this era of rampant corporate greed, abuse of power, and dwindling governmental regulations of corporate practices, Steven Lydenberg shows how government can use the marketplace itself to make corporations act more responsibly. Detailing a comprehensive plan for disclosure, analysis, and debate by corporations, investors, consumers, and government, Lydenberg argues that we can focus corporations on creating real long-term wealth for all instead of plundering natural resources, dumping costs on society, and diverting assets to exorbitant executive payouts and other ethically questionable uses. Most importantly, he describes practical ways of rewarding those companies that succeed in creating long-term wealth for society, and punishing those that fail.

Only companies that can consistently bring innovative new products to market will continue to grow and thrive in a rapidly changing economy. Yet, most companies today are frustrated by their inability to turn ideas into profitable realities. Their 'innovation process' is almost an oxymoron. In reality it is ad hoc, piecemeal, seat-of-the-pants and heavily reliant on happy accidents. This is decidedly not the case at a small but rapidly growing group of companies. In Driving Growth Through Innovation, acclaimed author and consultant Robert B. Tucker takes you behind the scenes inside 23 Innovation Vanguard Companies to benchmark how they have revamped their innovation approach for growth, profit and competitive advantage. Driving Growth Through Innovation doesn't just describe their leading edge methods; it shows you, step-by-step, how to map out and implement your own 21st century Innovation Blueprint that win enable you to win new customers, grow revenue and sustain momentum. Robert Tucker explains how to:Establish an environment that nurtures, rewards and celebrates innovation at every level and in every part of the companyVisualise the future of your customer or market and position your company to invent a bigger futureFortify the 'idea factory' to seek out potential breakthroughs Manage creative ideas to maximise their potential to lead to breakthroughsSell ideas, internally and externally and overcome obstacles to achieve success in the marketplaceGain the edge by discovering and fulfilling unmet customer needsDesign and implement an enterprise-wide innovation strategy in your companyDriving Growth Through Innovation offers numerous case studies of how innovation-adept companies are going beyond the conventional methods of market research, focus groups and customer surveys to completely retool their idea creation processes.

One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonald's to the U.S. Navy to Save the Children. The assumption of AI is simple: Every organization has something that works right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change. The Appreciative Inquiry Handbook contains everything you need to launch any kind of AI initiative. The authors provide background information on what AI is and how it works, and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more. From abstract principles underlying AI to actual tools used in different settings, from detailed descriptions of AI interventions to practical tips to classic AI articles, this workbook presents all of the introductory concepts, examples, and aids necessary to engage yourself and others in Appreciative Inquiry.

A Game As Old As Empire exposes many more shocking secrets of a worldwide web of control, corruption,and plunder. It tells how multinational corporations, governments, powerful individuals, banks, other financialinstitutions, and quasi-governmental agencies operate to enrich small elite and corporate coffers while oftenimpoverishing masses of people and creating debt and dependency that economically enslave countries forgenerations. This new book provides the first full inside look at how this dark and dirty world functions. Itshows that the economic hit man game and the web of global corruption are far more widespread, pervasive,and destructive than Perkins described in Confessions. And it reveals the deep and dark connections betweenthis economic hit man game and the domination of global empire.Each chapter focuses on a particular case, detailing the methods used to deceive, steal, corrupt, and enforcecompliance. These methods range from the clearly sinister (such as bribery, fraud, looting, money laundering,threats, and even the use of "jackals" and other means of violence) to the seemingly altruistic (such as manytypes of debt relief, development assistance, and foreign aid) that in fact are highly exploitative and onerous.

Video games have been a source of controversy in the media almost since their invention. At best, these digital diversions are thought of as trivial, childish obsessions. At worst, they are attacked as violent, antisocial, corrupting, and dangerous to our youth. But as Rusel DeMaria shows, video games may represent one of the most powerful learning technologies ever invented. He turns the controversy on its head and shows the positive potential of the much-maligned video game to inspire, motivate, and teach. DeMaria delves deeply into the realities of the gaming world, analyzing both the business forces driving game development and the unique qualities that distinguish video games from all other popular media. Drawing on the latest research on play and learning, he explains that it is precisely these qualities—a combination DeMaria calls the “magic edge”—that make video games such potentially powerful tools. He shows how games can be designed to integrate content that educates, inspires, motivates, and empowers players—even as they lure them in with their drama and thrill them with special effects—and offers numerous examples of popular games that do just that. He even offers a primer to help curious non-gamers begin to explore the gaming world and discover the positive potential of games for themselves. DeMaria presents video games in a new light and details many of the ways they can facilitate learning. Because millions of people are playing games all around the world, we owe it to ourselves to utilize their positive power to spark imaginations and make learning fun for our own kids and for gamers around the world.

What all trainers know in their gut-that training and development is valuable and worthwhile-can be a hard sell to clients and customers who want real proof that training works. In Telling Training's Story, training evaluation expert Robert Brinkerhoff offers a simple yet compelling way of measuring and proving training's impact for those clients who are focused on bottom-line results: The Success Case Method (SCM).

Branded Customer Service breaks new ground in the field of customer service. It details the next step for marketing specialists who have come to the realisation that significant brand equity is built not just through advertising and public relations efforts. An integrated brand needs to be lived and expressed through every aspect of the brand's organisational culture-especially the human exchange of customer service.

Most large organisations in the U.S. and many smaller ones now have diversity training and diversity programs to help people learn how to work better together in today's increasingly diverse workplaces and show respect to all coworkers, customers, and others. Providing this kind of training has been the principal work of Be Big authors Judith Katz, Fred Miller, and their company, The Kaleel Jamison Consulting Group, for over 30 years, and they are leaders in this field. Be Big was developed explicitly to meet the needs that they see every day in their work, such as in their training of tens of thousands of workers at Allstate, Genentech and United Airlines.While the content may seem over-simplified or childish for a professional company workforce, it is just what Katz and Miller have found is needed and being asked for by many organisations.There is a big benefit to being big, not just to the organisation, but to every individual's career. To give your best every day, to stand up for yourself, to pursue big accomplishments, to add great value, and to help your coworkers do the same - this is incredibly empowering. It contributes to a central core of self esteem. It gives a person a solid sense of worth in the job market, so that if adversity strikes, they can be proud of the work they've done and the relationships they've nurtured - and such pride is a fundamental necessity for landing the next job. It also allows you to transcend ego, politics, and other workplace monsters.Be BIG ironically captures the idea in very small way, with simple aphorisms and explanations or complicated workplace issues that are lent character and simplicity by illustrations. In this way, concepts or ideas that might be threatening or one might be wary to address are met in a positive way. In a very big world it is easy to be small, but what Be BIG teaches is that it is so much better for you, me, and everyone if we all learn to be a bit bigger, a bit better, and a bit more ourselves.

Open Space Technology: A User’s Guide is just what the name implies: a hands-on, detailed description of facilitating Open Space Technology (OST). OST is an effective, economical, fast, and easily repeatable strategy for organizing meetings of between 5 and 2,000 participants that has been used in thousands of organizations in 134 countries and just keeps growing in popularity. Written by the originator of the method, this is the most authoritative book on the rationale, procedures, and requirements of OST. OST enables self-organizing groups of all sizes to deal with hugely complex issues in a very short period of time. This step-by-step user’s guide details what needs to be done before, during, and after an Open Space event. Harrison Owen details all the practical considerations necessary to create Open Space. He begins with the most important question—should you use Open Space at all?—and examines what types of situations are appropriate for Open Space Technology and what types are not. He then goes on to look at nuts-and-bolts issues such as supplies, logistics, and who should come and how you should go about getting them there. This third edition adds a survey of the current status of Open Space Technology around the world, an updated section on the latest available technology for report writing (a key aspect of the Open Space process), and an updated list of resources.

Women are a huge, uniquely receptive but still underutilized audience for a whole range of social and political causes, not just “women’s issues.” In The She Spot, Lisa Witter and Lisa Chen, top executives in the nation’s largest public interest communications firm, explain why women’s enormous potential is still largely untapped. Citing examples from both the for-profit and nonprofit sectors, they offer specific, detailed advice—much of which flies in the face of conventional wisdom—on how to better connect with women and advance your mission.

Our country is in trouble. All three branches of federal government are controlled by conservative ideologues who would have been considered extremists in any prior decade. As these ideologues have violated our Constitution and revoked, gutted or de-funded bedrock New Deal and Great Society programs, the American Dream has slipped beyond the grasp of millions of our fellow citizens. The good news is that polls consistently show that a plurality of Americans actually prefer progressive positions. George Lakoff and other analysts have argued persuasively that, in order to reclaim America for all Americans, progressives-both Democrat and Republican-must put forth our moral vision, celebrate our values and principles, and shout them out loud. But which values? And how do we communicate them? Consultant and political strategist Bernie Horn argues that the task is easier than it sounds. His book proposes a new philosophy of progressivism that articulates what we really stand for. He offers readers an original, field-tested framework of values-freedom, opportunity, security-that distinguishes progressive positions from their conservative counterparts. And he offers practical suggestions-instructions on how and when to express these values. Progressives need to get on message as a movement. With a clearer understanding of our own philosophy, better message framing, and a whole lot more political organizing, we can win this fight. With some hard work, we can persuade our federal, state, and local governments to represent and defend the interests of all. And the promise of America-our common vision for a nation of peace and justice-will be once again within reach for all.

Over the course of his distinguished career, Charles Halpern founded the first public interest law firm, created a unique law school to train public interest lawyers and became the first president of a major charitable foundation that established a distinctive grant program integrating social justice advocacy and contemplative practice. He started out content to accumulate knowledge, academic recognition and professional success, relying on the considerable cognitive skills that he inherited and sharpened at Harvard College and Yale Law School. Later, in his years of public interest advocacy and institutional innovation, he had a growing intuition that something was missing and he sought ways of developing wisdom that complemented the analytic, critical mode. These explorations-through meditation, vision quests and group work - began as an avocation and led Halpern to the conviction that the practice of wisdom is critical if we are to address successfully the challenges of the 21st century. With wit and self-deprecating humour, Halpern describes the teachers he encountered (the cast of characters runs from Barney Frank and Ralph Nader to Ram Dass and the Dalai Lama) and the landmarks and guideposts he discovered on his journey. The reader will see the ways that Halpern managed the competing pressures in his life - principle versus compromise, taking risks versus playing safe, demands of family versus the demands of career and so on. Similarly, the reader will see how Halpern confronted challenges to his integrity and judgment and remained centered despite forces pulling him away from balance and compassion. Halpern's experiences and insights will be revealing to everyone who is searching for meaning and balance in life while seeking to build a more just, reflective and sustainable world. Halpern offers inspired guidance for 'making waves' (disrupting established patterns of injustice and discrimination) and for 'riding the currents' (being sensitive to all circumstances and carefully reading and taking advantage of all the surrounding forces). And he shows how the 'practice of wisdom' (doing work aligned with one's values while devoting time to meditation and other contemplative disciplines) can magnify people's well-being, contributions and effectiveness.

Matt James is in trouble. Recently promoted to head his division, he’s delivered two years of divisional losses in clients, market share, and profits. He knows his workers are talented and creative, but they don’t respond to his efforts to lead them, and he’s on the brink of being fired. In desperation, he reaches out to an old mentor, David Butler, who now works with wild mustang horses and hard-to-place foster children on a ranch in Colorado. David agrees to work with his former student but only on the condition that Matt comes to him—to the ranch. Matt has no idea what the ranch could possibly have to do with his problems, but David assures him that if he spends some time there, he’ll learn exactly what he needs to know. Through David’s unorthodox tutelage, Matt discovers that leaders who succeed in engaging their workers do so because they see their day-to-day work as an opportunity to build an organizational culture of engagement. The engagement model is illuminated as Matt comes to understand its components piece by piece—and ultimately discovers how to engage those on his team and in his life. In this inspiring leadership fable, John Stahl-Wert and Ken Jennings draw on their years of experience as consultants and chief executives, as well as on findings from Gallup’s groundbreaking Q12 survey of 4 million workers from 360,000 workgroups, to lay out an innovative leadership model that will turn employees from dutiful drones to committed contributors. But Ten Thousand Horses is also a story of personal transformation. Beyond specific practices and techniques, Matt must learn a whole new way of relating to his employees—because, as he discovers, leading an engaged workforce is as much about who you are as what you do.

All of us in the today's workforce are called upon more and more to work effectively in teams. But do you know how to build a team that truly takes advantage of the knowledge, experience, and motivation of its members? Most of us don't, and we quickly become frustrated, give up, and opt to go it alone—not a good solution in today's business environment. Fortunately, there is a better way. Here, expert authors Ken Blanchard, Alan Randolph, and Peter Grazier outline a 3-step process that will help you transform any kind of team into a Next-Level Team—one that uses all team members' ideas and motivation more effectively, makes better use of team members’ and team leaders’ time, and generates benefits for individual team members, the team, and the organization. Designed as a working guide filled with detailed instructions for people who want to build high performing teams, Go Team! will lead you, step by step, to great results. Through discussions, case examples, and questions to consider, you and your teammates will learn how to share information to build high levels of trust and responsibility; set clear boundaries to create the freedom for team members to act responsibly; and develop self-managing skills to make good team decisions. With Go Team! as a guide, you’ll find that working in a team can be fun, satisfying, and highly productive.

Our Day to End Poverty invites us to look at the twenty-four hours in our very ordinary days and to begin to think about poverty in new and creative ways. The authors offer scores of simple actions anyone can take to help eradicate poverty. Each chapter takes a task we undertake during a typical day and relates it to what we can do to ease the world's suffering. We begin by eating breakfast, so the first chapter focuses on alleviating world hunger. We take the kids to school--what can we do to help make education affordable to all? In the afternoon we check our email--how can we ensure the access to technology that is such an important route out of poverty? The chapters are short and pithy, full of specific facts, resources for learning more, and menus of simple, often fun, and always practical action steps. Anne Frank wrote, "How wonderful it is that nobody need wait a single moment before starting to improve the world." Let's get started. It is our day to end poverty.

A factory worker is fired because her boss disagrees with her political bumper sticker. A stockbroker feels pressure to resign from an employer who disapproves of his off-hours political advocacy. A flight attendant is grounded because her airline doesn’t like what she’s writing in her personal blog. Is it legal to fire people for speech that makes employers uncomfortable, even if the content has little or nothing to do with their job or workplace? For most American workers, the alarming answer is yes. Here, Bruce Barry reveals how employers and courts are eroding workers’ ability to express themselves on and off the job—with damaging consequences for individuals, their employers, and civil society as a whole. He explains how the law and accepted management practice stifle free speech on the job, why employers make repressive choices, and what workers can do to protect themselves. And he shows that not only are our rights as employees being diminished, but also our effectiveness as citizens—as participants in the civic conversations that make democracy work.

Hanna Andersson founder Gun Denhart and successful entrepreneur Laury Hammel show how every aspect of a business (from product creation to employee recruitment to vendor selection) holds the dual promise of bigger profits and a stronger local communityWith practical tools and real-life examples of the best practitioners and techniques of values-driven business, Growing Local Value provides a framework for the full spectrum of ways in which a business can contribute to its community, and the benefits a company receives when it does so.Key featuresOffers tried-and-tested practical advice and a variety of real life examples in a short, convenient format. This cheap, user-friendly guide facilitates immediate real-world implementationIn each chapter, the authors walk readers through key best practices and share inspiring stories of how a host of socially responsible entrepreneurs have already made substantial contributions to their community

This new book is a call for regime change in the United States from the current dominant corporate regimeDerber argues that Clinton's presidency was a continuation of the corporate regime rather than a regime change. He analyzes the forces that lead to true regime change (such as structural contradictions in the economy and political system that the existing regime cannot solve) and shows why a true regime change is needed now and what can be done to hasten it before an economic catastrophe (such as the Great Depression) forces it to happen. In this provocative and timely book, Derber explains that electing a new president to replace Bush is a necessary step in ending the corporate regime, but a great deal more needs to happen to have a real regime change.

All too often—maybe even most of the time—training doesn’t stick. But Tim Mooney and Robert Brinkerhoff have discovered that some iconoclastic trainers achieve breakthrough results by having the courage to break away from the usual approaches and identify what really works. In simple and engaging language they lay out the Four Pillars of Courageous Training, illustrating each with real-life examples that highlight specific concepts, methods, and tools, and include four case studies that demonstrate the mind-set needed to truly transform training and produce dramatic—and measurable—business results.

Claiming Your Place at the Fire: Living the Second Half of Your Life On Purpose presents a new paradigm of successful aging for men and women entering into and moving through the second half of their livesThrough an exploration of key concepts like purpose and renewal, and by drawing upon the timeless metaphor of fire, it enables readers to become what the authors call "new elders"-individuals who realize the power that comes with true wisdom and who accept the deep responsibility to share that wisdom for the benefit of their loved ones, their communities, and the world at large; to do so is what authors Leider and Shapiro mean by "claiming your place at the fire."

All Together Now presents an alternative vision, one which applauds individual freedom but emphasizes such freedoms are best realised with a more collectivist approach to public policy. The message is simple: we're all in this together.Bernstein's book walks the reader though the history of our shift toward extreme individualism. His chapters describe the political and economic forces that have pushed us away from more collective thinking and action, and they elaborate the problems this transition has engendered. Having exposed the significant societal costs associated with the shift, the book introduces a new way of thinking about government and social policy (or, more accurately, re-introduces an old way): the power of collective action. In these pages, readers will find a welcome alternative, a new way to tap our "better selves" to meet the challenges we all face-together.

The fact is, because they're the ones doing the day-to-day work, front-line employees see a great many problems and opportunities that their managers don't. But most organisations do very poorly at tapping into this extraordinary potential source of revenue-enhancing and savings-generating ideas.Drawing on extensive research and experience in more than 300 organisations around the world, Alan Robinson and Dean Schroeder show precisely how to take advantage of the virtually free, perpetually renewable resource of employee ideas.True excellence and sustainable competitive advantage-in every area, from productivity, to responsiveness, keeping costs low, quality and service delivery-is only possible with the attention to detail that comes from getting and implementing large numbers of ideas from employees.

Many of today's business leaders champion learning as essential to business success, backing their belief with massive investments in Training and Development (T&D). In fact, T&D investments reach $56 billion per year in the U.S. alone. In this era of unprecedented opportunity, the time is right for T&D to become a full-fledged "player" in the world of business. At issue, the authors contend, is T&D's inability to seize this opportunity and deliver unmistakable value to its most influential customers-the exectuvies who pay for trainiing services but are unable to see clear business value being returned on their companies' training investments. The authors also contend that T&D must alter the traditional precepts that keep it "separate form the business" and "out of the loop" strategically. Van Adelsberg and Trolley suggest that the key to delivering unmistakable business value lies in transforming T&D-in spirit and in practice-from a funciton to a business. The authors draw on their experiences working inside Moore Corporation, DuPont, Mellon Bank, Kaiser Permanente, Texas Instruments, and other top businesses to illustrate how "Running Training Like a Business": 1. Eliminates the many hidden costs of training; 2. Re-focuses T&D from delivering training content to addressing business issues; 3. Makes T&D a full stategic partner in business decision making; 4. Ensures that training measurement is "baked in, not bolted on"; 5. Improves the effectiveness and efficiency of internal and/or external T&D organizations. Trolley and van Adelsberg lead the reader through a proven four-step process for transforming traditional training organizations into training enterprises capable of delivering unmistakable value, quarter after quarter and year after year.