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Lean is a comprehensive, integral system consisting of four interdependent elements: leadership, culture, team, and practices and tools. This book examines these elements following a systematic, hierarchical orientation and explains their relevance for guiding lean initiatives. It begins with the identification and establishment of strategic goals, followed with strategy development, and lastly tactical choices. This model framework is cognizant of a firm's relative internal strengths and weaknesses as well as external opportunities and threats. Each of the four integral lean system elements is explored in depth. The model framework offers a path to develop lean leaders with practical, actionable ideas suited for applications in all industries. Throughout the book, the evolution of the current body of lean knowledge is examined as well as lean's complementary initiative, total quality management. A perspective which views lean as a customer-driven philosophy for organization-wide continuous improvement and waste elimination is maintained throughout the book. This second edition builds upon the first edition with additional lean content focused on technology, supply chain management, flexibility and agility constructs, and accounting.

A fearsome aspect of management is the performance appraisal. It has become a byword for unfairness and irritation among employees. Some management writers are even proposing in doing away with it. We agree that the current method of appraisal is unsustainable and counterproductive. In this book, we discuss Performance LeadershipTM - the idea of leading employee performance, which should be the focus of management. Just doing appraisal or evaluation is not enough. Managers must incorporate the entire model of performance management and use it to lead within their workgroup, department, or organization. We walk managers through the steps of Performance Leadership, discussing the benefits and pitfalls of each step. The idea of making performance management work as a leadership style is new and simple, but it takes dedication to complete the task. This book is valuable for supervisors, managers, human resource staff, and others - anyone who needs to manage performance!

War Stories: Fighting, Competing, Imagining, Leading advances a leadership model for business that takes Americans beyond combat and competition as the default setting for our daily enterprise. The book draws on feature and documentary films, TV, social science, and journalism to show that, in the 21st century, the United States is reaping the fruit of a long-standing and deep-rooted faith in one take on business practice. Rooted in the history of World War II and the Vietnam era, War Stories traces an arc of military American self-perception on the screen, the printed page, and in public conversation over the past 20 years. It juxtaposes to that arc a different, potentially more liberating and productive story, linking personal and professional commitments to organizational culture and, finally, systems thinking. Ethical, sustainable business practice depends on leaders who can tell that story of business in society, integrating public, private, and civil sector imperatives for an audience eager to engage them.

Despite annual predictions of its demise, email marketing remains one of the most important tools for businesses and other organizations. The reason is simple. Other communication tools, including social and digital media channels, cannot duplicate or recreate the unique capabilities of email marketing. This book is for those who wish to learn more about how email marketing works, whether as students, teachers, or practitioners. The authors recap the history of email and email marketing and explain how it informs email today. They cover the fundamentals of email marketing, including types of emails, the elements of an email, email metrics, best practices for email for improving performance, list development, and the benefits of segmenting an email list. Also addressed are special topics in email strategy, including the psychology of email recipients, AB testing for optimizing email elements, integrating email with social media, and aligning email with big data sources.

In today's online world, our professional image depends on our ability to communicate. Whether we're communicating by email, text, social media, written reports or presentations, how we use our words often determines how others view us. This book offers tips and techniques that can improve anyone's professional image. The author covers how to analyze multiple audiences and strategies for communicating your message effectively for each; structuring your message for greatest readability and effect; persuasion and tone; and how to face your own fears of writing. The content is delivered in a simple, clear style that reflects the Zen approach of the title, perfect for both the entry-level employee and the seasoned executive.

This book focuses on building and maintaining brand community in the emerging, dynamic space of social media. A theoretical model encompassing brand characteristics, relational factors, and characteristics of the brand user community is used as a structure to explain the various aspects of online brand communities. Furthermore, the authors discuss how online brand communities differ from and can be used to complement traditional, face-to-face brand communities. Brand managers, social media managers, and other members of the brand team will find this book useful for strategic decision-making in both building and maintaining brand communities. In addition, this book will serve as a practical guide for working professionals enrolled in executive education degree programs as these programs continue to be developed in universities throughout the world.

The goal of this book is to help HR decision makers recognize where to capture value from HR technology, learn how to demonstrate that value, and make better implementation decisions. The authors include topics such as how HR technology can deliver strategic value; whether to outsource HR processes, HR technology, and project management; training and change management; measuring value through ROI analyses and HR Analytics; and, how to evaluate and manage future HR innovations. Our approach is to introduce theoretical frameworks from management science to guide decision making about HR technology. These theoretical approaches provide a scientific basis and structure to analyze business challenges and improve decision making compared with using intuition alone or relying on vendor best practices. The theories and frameworks come from strategic management, economics, accounting, finance, organizational behavior, and information systems. This breadth helps managers understand the many ways HR technology decisions can increase value.

Online writing plays a complex and increasingly prominent role in the life of organizations. From newsletters to press releases, social media marketing and advertising, to virtual presentations and interactions via e-mail and instant messaging, digital writing intertwines and affects the day-to-day running of the company - yet we rarely pay enough attention to it. Typing on the screen can become particularly problematic because digital text-based communication increases the opportunities for misunderstanding: it lacks the direct audio-visual contact and the norms and conventions that would normally help people to understand each other. Providing a clear, convincing and approachable discussion, this book addresses arenas of online writing: virtual teamwork, instant messaging, emails, corporate communication channels, and social media. Instead of offering do and don't lists, however, it teaches the reader to develop a practice that is observant, reflective, and grounded in the understanding of the basic principles of language and communication. Through real-life examples and case studies, it helps the reader to notice previously unnoticed small details, question previously unchallenged assumptions and practices, and become a competent digital communicator in a wide range of professional contexts.

Modern cities are increasingly involving citizens in decisions that affect them. This trend is a part of a movement toward a new standard of city management and planning-falling under the names public involvement, public engagement, collaborative governance, civic renewal, participatory democracy, and citizen-centered change. City administrators have long focused on attaining excellence in their technical domains; they are now expected to achieve an equal standard of excellence in public involvement. Toward this end, Citizen-Centered Cities provides a body of experience about public involvement that would take years for municipal administrators to accumulate on the job. The opening chapter summarizes nine challenges for public involvement, together with over sixty aspirational recommendations. Subsequent chapters provide detailed case studies illustrating these challenges for a range of projects-a new bridge, a light rail line, a highway interchange, neighborhood street modifications, urban streetscaping, bicycle routes, movement of freight, and a transportation master plan. The close government-academic cooperation required to carry out this project builds on an innovative partnership between the City of Edmonton and the University of Alberta called the Center for Public Involvement.

While conventional commercial supply chains may be complicated, emergency supply chains are inherently complex. In responding to an emergency, they lack a developed forecast, primarily use manual requisitioning systems, and do not possess sophisticated means to sense and respond to the rapidly emerging and changing demand. Multiple stakeholders come together, many for the first time, to execute "e;on the fly."e; Their success is mostly defined by effectiveness, in either preserving combat capability or providing relief; the primary focus becomes getting the job accomplished "e;at all costs."e; As a result, supply chain efficiency is an afterthought, and optimization is difficult, if not undesired. This book completes the education of both practitioners and academics across multiple domains and disciplines. It contributes to military and nongovernmental operators, logisticians, and organizations' understanding of emergency supply chain strengths and vulnerabilities. Similarly, emergency management professionals will gain a sense of how these supply chains accomplish, limit, or constrain the emergency management process. Undergraduates and other supply chain professionals seeking a deeper understanding of supply chains will also benefit, as the book explores circumstances that run contrary to supply chain theory and thus reinforces a solid grasp on supply chain fundamentals.

MS Excel: Let's advance to the Next Level is an attempt to take you to the next orbit of competence in this fascinating world. It is a ready reckoner for any practitioner who seeks to further his/her understanding of the tools and utilities. The author offers to make life easier for a data analyst, thus, it will be of relevance to students, academicians, the ones pursuing corporate careers as well as entrepreneurs preparing business plans for their startups. The book explains a wide array of complex functions, ranging from V-LOOKUP to MATCH/INDEX and pivot tables in very practical, simple, and implementable manner. The segments on conditional formatting and printing tricks will help the reader present the output to stakeholders in a more efficient manner. Do try the features Excel has on offer for controlling data input as well as creating checks and balances to ensure cell/sheet/file-level security.

This book sets out new approaches, formulas, and software needed to enAable any HR function or organization to forecast trends and to use existAing retrospective data to their organization's advantage, which, in short, is to maximize efficiency and productivity. The reader will encounter new formulas to use and new approaches that will add value. Readers will also learn that most of the existing 52 formulas available don't work in today's environment. There is new software that will enable you to do forecasts with certainty and you can use a new mathematical model to rightsize any organization. Are you using an outdated organizational model? Do you have pro-cesses that don't work any more? These are areas that are major inhibiAtors to productivity and can be significantly improved. Most important of all, this book will help you to create imAmense added value in any organization.

A contrarian challenge to the status quo, this book vigorously champi-ons healthy skepticism in management theory and practice. Several com-mon management maxims - often taken for granted as truisms - are examined and debunked with evidence-based arguments. The constant repetition of these flawed tropes perpetuates their mythological status and limits personal and organizational performance. Eleven management maxims are rebuked using empirical data, original scholarship, literature reviews, field observations, and thoughtful opinions from numerous ex-perts. Far from a business as usual business book, Deconstructing Manage-ment Maxims has been researched with academic rigor yet written in an approachable style. Unafraid of taking on conventional business wisdom, it contains some controversial yet substantiated positions that will pro-voke critical thinking and debate. After all, sacred cows and long-believed tenets of management lore do not go away quietly. A clear message from this book is that you don't have to believe everything you read or hear-be it in the classroom or at work! It offers a refreshing break from the constant drumbeat of dronish corporate and academic cliches. This book is best appreciated by readers wanting to think critically about important management phenomena.

So, you're interested in becoming penny share millionaire? The simple answer is: Follow trading rules and you can live your dream. Trading takes courage and an understanding of market psyche. In a world fraught with economic and political upheaval, it becomes essential to plan to find lucrative shares while minimizing downside risk. This book shows you how to research, assess and discover profitable shares.

Learning practitioners have, for too long, been struggling to shift the perception of learning and development from a function that is a cost to the organization, to that of a function that is central to delivering value-added activities for the organization. The ability to deliver a return on investment is not about investing in good evaluation mechanisms, although this is important. It is imperative that the learning practitioner owns the numbers and works with financial metrics in order to bid for adequate resources and support the organization's strategic ambitions. This book offers a brief overview of both a theoretical and a practical framework. The theoretical underpinning provides an examination of how the theories and research about human and group dynamic processes and self-renewal can be utilized in intervention design. The emphasis is on the "e;self-renewal"e; ability of the individual and the facilitation of the movement of groups to improve the health and effectiveness of organizations in a sustainable way.

What if you could stop living your ordinary life and start living your extraordinary life? You are about to discover the awe-inspiring reasons why things are the way they are in your life and how you can make them what you want them to be-for good! Here are the insights, guidance, and tools to show you how to bring out the best in you and your life. A refreshing change from the vague rhetoric and over-complicated how-to's of the usual spiritual self-help book, Life of a Lifetime, makes complex mind-body-spirit concepts easy to understand and apply in your everyday life. It's all about simple, practical ways to empower you to make changes and create your life of a lifetime.

Man has tried to analyze human behavior for thousands of years. The ancient Greeks compared behavior to the earth, water, fire, and air. Freud, Jung, Fromm, Rodgers and Pavlov have all created their own models, some of these are lost to time, such as Mar's facial shapes, or Pavlov's canine types. There are 250 in current use like Myers-Briggs' and DISC. The problem with many of these models is that you need to be "e;qualified"e; to use them and have to pay up to $50+ per employee to complete a questionnaire and then hire a consultant to interpret the results, which can cost another $1,500 per day. This new book is about an old subject-behavior. You probably thought you needed a degree in psychology to understand it? Not with SPECTRUM-a simple color will indicate your preferred style, and that of others and then teach you how to mirror and match their needs. Think of a color; what does that color say to you? Well now you have the key attributes of that behavior. Now learn to spot and tune into others, and for the first time understand that: "e;We are taught as children to treat others the way that we would like to be treated, but this is wrong! We have to start treating others as THEY would like to be treated!"e;

Weathering the Storm explores the factors leading up to the recent global financial and economic crisis, how the crisis unfolded, and the response of European and national authorities. The book describes the rationale behind the measures undertaken to mitigate the consequences of the recession and to ensure that a similar situation does not happen again in the future. In the wake of the crisis, various major changes continue to significantly affect the life and social organization of Europeans. For instance, a new ESM with a size financially comparable to that of the IMF was created; similarly, the reforms in economic governance imply much more intrusive participation of European countries in each other's macroeconomic policies. Moreover, the organization, regulation, and supervision of the financial sector have been drastically revamped. The decisions taken by European and national authorities affect the daily lives of hundreds of millions of European citizens and countless more around the globe. An insightful read for anyone interested in understanding the topic and its effect on their lives, the book primarily addresses undergraduate students in their final year and graduate students in fields such as economics, finance, and political science. The main messages are explained through examples and charts.

Russia is a major economy and important power in the global political-economic landscape. Following the dissolution of the USSR, Russia has become a premier global marketplace despite remaining enigmatic and challenging. The book serves as a concise guide in understanding Russia from an international business perspective. It explores strategic issues, drivers, constraints, costs, and risks of international expansion and includes analytical tools, practical applications, sources of information, and assistance in international business research. These are supplemented by analysis of Russia's macro-economic profile, drivers, strategic strengths and weaknesses in the comparative context, including its international market attractiveness and opportunities for U.S. companies. The book examines Russia's main industries, their profiles, trends and business attractiveness, trends, and marketing strategies. The discussion of Russia's regions covers regional subdivisions and economic profiles with the focus on Moscow, the leading economic region. The book also covers the drivers and trends of the Russian small business sector and entrepreneurial business venturing. Despite the onslaught of capitalism, Russia retains its relationship-driven culture. The book provides insights by evaluating the determinants of Russian culture, its national profile in major global cross-cultural studies, and practical cultural applications in business, negotiations, and communications. The book's pedagogy includes skill development exercises and cases on doing business in Russia.

This book integrates theories, research insights, practices, as well as current issues and cases into a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders. Important topics such as engagement, trust, change communication, new technologies, leadership communication, ethical decision making, transparency and authenticity, and measurement are discussed. The book concludes with predictions of the future of internal communications research, theory development, and practices.

Modern cities are increasingly involving citizens in decisions that affect them. This trend is a part of a movement toward a new standard of city management and planning-falling under the names public involvement, public engagement, collaborative governance, civic renewal, participatory democracy, and citizen-centered change. City administrators have long focused on attaining excellence in their technical domains; they are now expected to achieve an equal standard of excellence in public involvement. Toward this end, Citizen-Centered Cities provides a body of experience about public involvement that would take years for municipal administrators to accumulate on the job. The twelve city studies in the present volume were written to provide city administrators with a comparative perspective about how U.S. and Canadian cities carry out their public involvement activities. The opening chapter summarizes general themes and salient differences in approaches to public involvement across twelve cities. The close government-academic cooperation required to carry out this project builds on an innovative partnership between the City of Edmonton and the University of Alberta called the Center for Public Involvement.

The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "e;how-to"e; book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes and each topic is divided into "e;Things to Know"e; and "e;Things to Do."e;

The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "e;how-to"e; book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes and each topic is divided into "e;Things to Know"e; and "e;Things to Do."e;

Successfully moving an organization forward is a complex task. Historically professional organizations, like the Project Management Institute, have done a fine job of providing best practices and technical tools to support project managers in the field. These tools will continue to be critical in the future. The opportunity now is to add to that body of knowledge by addressing, more completely, the human experience. In reviewing the literature, practitioners and academics alike have noted that committed teams play an important role in creating exceptional project outcomes. What has been missing is the connection between what's known about employee engagement and commitment, from a general management perspective, and a practical method to integrate that knowledge with project management tools. This book will provide a comprehensive map for project managers to learn about the human experience during a project. It will present specific practices for generating commitment that can be easily incorporated by project managers. The Co-create Model presents a conceptual understanding and a method not currently found in the literature.

The very latest research shows that a process approach to interviewing provides greater structure and has the potential for significantly reducing bias. Learn how to deter and filter the poor performers and benefit from structured prewritten score able questions that will really make a difference to interviewing effectiveness and securing talented people. In a time when all organizations are striving to get the best talented people, it makes sense for organizations to upgrade and review their interviewing procedures and incorporate whatever techniques are available to reduce interviewing errors. The evidence shows that many HR functions have failed in the past to understand the long-term financial consequences of poor performance or to realize that talented people do so much more work than other employees. Financial examples are shown in this book using data from the 2015 work done survey. Successful talent recruitment is critical to any organization's long-term success. This book gives you a detailed guide to the entire nine-step process with worked examples.

Weathering the Storm explores the factors leading up to the recent global financial and economic crisis, how the crisis unfolded, and the response of European and national authorities. The book describes the rationale behind the measures undertaken to mitigate the consequences of the recession and to ensure that a similar situation does not happen again in the future. In the wake of the crisis, various major changes continue to significantly affect the life and social organization of Europeans. For instance, a new ESM with a size financially comparable to that of the IMF was created; similarly, the reforms in economic governance imply much more intrusive participation of European countries in each other's macroeconomic policies. Moreover, the organization, regulation, and supervision of the financial sector have been drastically revamped. The decisions taken by European and national authorities affect the daily lives of hundreds of millions of European citizens and countless more around the globe. An insightful read for anyone interested in understanding the topic and its effect on their lives, the book primarily addresses undergraduate students in their final year and graduate students in fields such as economics, finance, and political science. The main messages are explained through examples and charts.

Recent years have seen a huge growth in European cross-border mergers and acquisitions (M&A), and considerable attention has been given to how such deals arise and are completed. A U.S. investor must understand the basic difference in the principle of individual labor law in the U.S. and how it compares with the laws of the target country in an M&A. In the U.S., under the employment at-will doctrine, the U.S. private sector employers can dismiss their non-unionized employees at any time for any reason or even no reason at all. In most European Union (EU) countries and Germany and Italy specifically, employees are presumed to have a basic right to keep their jobs indefinitely. One of the greatest labor cost disparity with the U.S. is not wages. It is the amount of paid time-off and other benefits. Employers in Germany and Italy will find it difficult to discharge employees without incurring substantial liability. For high-level, long-term employees, these severance payments can run into six or even seven figures.