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Evans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION, presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential projects, it provides a comprehensive foundation for understanding quality management.
Delivers an ideal blend of classic "black letter law" and coverage of contemporary issues and cases. This book offers a strong student orientation, making the law accessible, interesting, and relevant. It offers an unmatched range of digital solutions, including MindTap and CengageNOW[trademark] to engage and prepare students online.
Providing an introduction to criminal justice research and enhanced by examples, research, applications, and built-in study tools, this book focuses on helping readers to do research.
Designed using research into student workflows, Benokraitis's SOC, 7th Edition, presents course content using visually engaging chapters paired with multiple learning checks throughout the chapter. This approach allows you to learn sociology your way, and when paired with MindTap, you can progress from basic understanding of the concepts to critical thinking and application of these concepts.
Embark on a journey towards becoming a culturally competent counselor with Neukrug's THEORY, PRACTICE, AND TRENDS IN HUMAN SERVICES: AN INTRODUCTION, 7th Edition. It provides an in-depth exploration of the human services profession, covering crucial areas such as professional issues, major theories and working with diverse client populations. Major content areas include professional issues; standards in the profession (skill standards, ethics, accreditation and credentialing); characteristics of the effective helper; history and current issues in human services; counseling theory; helping skills; human development; couples, family and group helping; community systems, consultation and supervision; and research, testing and evaluation. The final chapter explores career development, offering insights into the career counseling process. The book is further distinguished by its emphasis on experiential learning, unique use of personal vignettes and focus on the development of the helper.
Succeed in your course with Hyndman/Hyndman's NATURAL HAZARDS AND DISASTERS, 6e. The authors provide easy-to-understand coverage of the geological processes that underlie disasters, explore the impacts these processes and humans have on each other and analyze strategies to mitigate physical and financial harm. From timely information on recent natural disasters in the US and around the world, this fascinating book provides the up-to-date information needed to analyze potential hazards and take necessary steps to survive a natural disaster.
Deals with all facets of constrution project management from the contractor's point of view. It examines the duties that are handled by the project manager, constrution superintendent, and construction engineer throughout the progress of a job, from the configurations of a project team to project closeout.
Master the skills needed for medical coding with Green's 3-2-1 CODE IT! 2024 EDITION. Updated to reflect the most recent code sets and coding guidelines, this easy-to-use guide is ideal for anyone just beginning medical coding. Updates incorporate the latest changes to ICD-10-CM, ICD-10-PCS, CPT and HCPCS Level II code sets. The text's well-organized, intuitive approach begins with diagnosis coding before walking you through coding procedures and services. Separate chapters differentiate inpatient and outpatient coding, general and specific ICD-10-CM and ICD-10-PCS coding guidelines, HCPCS Level II coding and CPT coding and guidelines. Examples, clearly defined terms and printed and digital practice activities help you master concepts. Computer-assisted coding cases and professional tools such as encoder software help you prepare for professional coding credentials.
The student workbook is designed to help you retain key chapter content. Included within this resource are chapter objective questions, key-term definition queries, as well as multiple choice, fill-in-the-blank and true-or-false problems.
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