Bøker utgitt av Chartered Institute of Personnel & Development

Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

Excel at human resource management studies with this essential textbook.

Obtain a firm grounding in the business issues that impact all HR professionals day to day with this essential and engaging text.

Develop an environment that effectively supports learning and growth in your organisation with this complete guide.

Develop and retain talent within your organisation in the most cost-effective way possible with the latest edition of this popular guide.

Critically examine the factors impacting upon L&D in organisations with this complete guide.

Understand the concepts and theories relevant to studying the internal and external contexts of HRM and the issues they raise with this textbook.

Learn the theory and practice of performance management to plan effective performance management policies and improve organisational and employee performance.

Prepare the managers of tomorrow with this comprehensive but concise book that merges theory with practical information and case studies.

Put HR at the heart of a modern approach to organisation development (OD) with this practical guide.

Understand the concept and practice of business ethics and gain the skills needed for ethical thinking and decision-making.

Understand and critically evaluate a range of theories, concepts, approaches and methods relating to learning and talent development with this popular guide.

Develop a thorough understanding of the theory and practice of employment relations in an international context.

Critically analyse the concepts of leadership and management and their application in an organisational, social, environmental and multicultural context with this book.

Gain a thorough grounding in the theory surrounding Learning and Development and the knowledge, skills and planning required for the success of its policies and activities in professional practice.

Make your research more meaningful, effective and relevant to the business world with this handbook that demystifies the research process.

Learn how to organize and encourage CPD with this guide co-published with the CIPD.

Develop an in depth appreciation for the different factors that impact the employee-company relationship so that you can apply the theory in practice within your own organisation.

Develop a full understanding of the issues surrounding managing people with this broad-ranging and interactive textbook.

Use psychological and practical coaching techniques to develop effective leaders