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In today's hectic and challenging world of website management, it is increasingly important for cultural heritage institutions to make the most out of their presence online. No longer is it enough to maintain a single site; nowadays, the environment is fragmented and complex, made up of a multiplicity of social media presences all intermeshed in subtle and potentially confusing ways. One of the best ways of dealing with this environment is to put strategic thinking at the core of the solution. This allows web stakeholders to take control of their web presence in a holistic way and from there begin to shape and grow it in powerful, measurable ways. This timely book provides a complete guide for any institution looking to build or maintain a cultural heritage web presence. Peppered with examples and case studies of current practice from large and small cultural heritage institutions, it advises administrators and website managers on the best strategic approach, as well as offering hints and tips on best practice. The chapters cover: evaluating what you have now; building a strategic approach; content; marketing; policies and guidelines; traffic and metrics; the social web (Web 2.0 ); the website project process; away from the browser; and, bringing it all together. Scattered throughout the text can be found references to an accompanying website to this book. This offers examples, templates and other downloadable information which the reader will be able to adapt for the needs of their individual organization. This essential book offers valuable, readable and above all practical guidance on how to make a cultural heritage web presence work, both for smaller institutions who are running their website on a shoestring and for larger ones who have more extensive resources at their command.

'Collections management' is a relatively new term in the museums and cultural heritage sector, and yet it is fundamental to what museums do and why they exist. The term is sometimes synonymous with database systems for collections information, but in its wider sense, it encompasses all the core activities of collecting, displaying and providing access to museum objects. Caring for collections today requires a wide knowledge of legal and ethical considerations, such as due diligence and immunity from seizure, and of recent developments in the areas of sustainability, security and economics. This timely book addresses the key principles and strategies for looking after culturally significant objects and their associated information as well as the relevant laws and codes of ethics. It then moves on to the practical processes involved, such as classification, contracts and loans. As such, it is a landmark publication and the first comprehensive and practical guide to collections management. Key chapters include: legal and ethical issues; basic practice; documentation; movement and storage; acquisitions and loans; exhibitions and displays; and, access. Procedures are based on international museum practice and presented in a simple step-by-step process that will act as a guide for any transaction. This is backed up by examples of real policies and documents drawn from major museums, together with suggestions for additional resources. This essential guide covers everything a collections manager needs to know, whatever the size and type of collection, and will be of immense value to everyone in the cultural heritage sector, including museum professionals, curators of private collections, museum studies students and anyone responsible for caring for items of cultural significance.

First applied to internet gateways such as Yahoo, the concept of the "portal" has evolved in a number of directions. How can information services best take advantage of internet portals to improve access to resources? This collection seeks answers to such questions, providing an overview of how portals are being used.

In all organizations, the value and volume of unstructured information is significantly greater than that of structured data. Organizations rely on folder structures and information architecture to locate information on shared drives and intranets, but become overwhelmed by the amount of new content. They need better search solutions to provide rapid and accurate access to the increasing mass of information from internal servers and external information services, and to meet compliance and governance requirements such as Freedom of Information legislation. The array of web and enterprise search engines now becoming available meets this need. This unique book is designed to help organizations to understand, specify and implement desktop, website, intranet and enterprise search applications. The technology of search is presented in a non-technical way to enable you to understand the benefits and issues of each type of search solution, from the traditional high-end range to the newer plug-and-play solutions. Fully supported by references to web resources and other further reading, the book covers: how search works; the search business; making a business case for search; specifying and selecting a search engine; optimizing search performance; search usability; desktop search; implementing web search; implementing search for an intranet; enterprise search; multilingual search; and future directions for search. An appendix offers profiles of 40 search software vendors worldwide. Whether you are an enterprise knowledge manager, information professional, website owner, e-commerce director, or anyone responsible for implementing your organization's internal search strategy, this book will give you crucial guidance to be found nowhere else. It also provides essential awareness of the issues for all those on information science courses around the world.

The International Yearbook is essential reading for information professionals wishing to keep up-to-date with recent developments in library science and information management on a global basis.

Over the years there has been profound changes in how library collections are developed and managed. Digital resources are increasingly central to collections. This collection is cross-sectoral and international in scope, drawing together the perspectives of practitioners and academics at the forefront of modern collection development.

The web is changing from a web of documents to a web of data; from a web that can be read by humans, to one that can be read by machines. These are fascinating advances for anyone interested in the changing nature of the web and the way we access information. The technologies being forged in this new landscape will provide a host of opportunities for library and information professionals to shape the information landscape of the future. This book is a wide-ranging introduction to the emerging web of data and the semantic web, exploring technologies including APIs, microformats and linked data. Its topical commentary and practical examples drawn from the international LIS community explore how information professionals can harness the power of this new phenomenon to inform strategy and become facilitators of access to data. Key topics covered include: open data: a semantic web - one that's meaningful to computers data silos; the semantic web- the RDF vision embedded semantics; and, the library and the web of data the future of the librarian and the web of data. This is essential reading for library and information professionals and for LIS students and researchers. It will also be of value to information architects, web developers and all those interested in making sure that people have access to the information they need.

Covers various aspects of promoting reading to and with children and young people from birth right through to teenage years. This title is suitable for practitioners and students of librarianship in both the public and school sectors, and for teachers, consultants and educators concerned with literacy and reading.

A brand new edition of the highly successful M-Libraries series, this draws together cutting-edge international contributions from the leading authorities in the field. It explores the variety of work that libraries are doing across the world to deliver resources to users via mobile and hand-held devices.

This title draws together international authorities to explore the variety of work that libraries are doing across the world to deliver resources to users, via mobile and hand-held devices.

This ground-breaking edited collection explores the challenges of preserving complex digital objects such as simulations, visualisations, digital art and video games.

Academic and public libraries are much different today than they were even 15 years ago: what lies in store? In this systematic attempt to speak to academic and public librarians about the future of library services, Hernon and Matthews invite a raft of contributors to step back and envision the future of academic and public libraries.

A groundbreaking text designed to simplify and demystify archival and recordkeeping theory and its role in modern day practice.

Since it was first formally described in 2004, what is known as Web 2.0 has affected every library and information sector. Web 2.0 has tremendous potential to transform health information delivery. This book offers a cohesive overview of how Web 2.0 is changing health and medical information work.

Most libraries, archives and museums around the globe are now confronting the challenges of providing digital access to their collections. As digitization becomes more widespread, there is huge demand for detailed guidance on best practice. While much has been written on the theory, these practical aspects have often been neglected, but they are significant not only in safeguarding the collection during image capture but also in ensuring that projects run smoothly and the resulting digital collection is of high quality. This practical guide fills that gap, offering guidance covering the end-to-end process of digitizing collections, from selecting records for digitization to choosing suppliers and equipment and dealing with documents that present individual problems. As such, it can be used as a 'how-to' reference manual for collection managers who are embarking on a digitization project or who are managing an existing project. It also covers some of the wider issues such as the use of surrogates for preservation, and the long term sustainability of digital access. It covers areas such as: digitization in the context of collection management; before you digitize - resources, suppliers and surrogates; the digital image; the process of selection; surveying collections; equipment for image capture; preparation of document formats and fastenings; preparation of damaged documents; and, setting up the imaging operation. A clearly-written guide to a complex process, this book is an essential resource for all collection and project managers who have responsibility for the preservation of archival collections, as well as all industry professionals whose role touches on the digitization of collections.

Rarely does the organization have more than one intranet manager, and intranet management is often only one of their many responsibilities. There are very few intranet conferences around the world, and only recently have intranet communities of practice been established in Europe. Universities and colleges do not offer courses in intranet management, and there is little in the way of continuous professional development support. It is also very difficult to obtain access to intranets in other organizations. Despite the widespread implementation of intranets over the last few years there is virtually no professional literature available on intranet management to which to turn for ideas and examples of good practice. This book fills that gap, offering a wealth of practical advice on intranet management, based on the work of the author as an intranet consultant over the past fifteen years. It includes areas such as: managing intranets - opportunities and challenges; defining user requirements; making a business case; developing a content strategy; enhancing collaboration; managing technology; specifying and selecting software; using Microsoft SharePoint for intranets; operational planning; establishing the intranet team; managing intranet projects; evaluating risks; enhancing the user experience; marketing the intranet; measuring user satisfaction; creating the governance framework; writing an intranet strategy; and, intranets and information management. An appendix offers guidelines for social media use. At the end of each chapter there is a short list of websites and other resources that provide additional commentary and insight on the topics that have been covered. These resources can also be found at our associated website, where new and revised resources will also be listed. This book offers invaluable guidance to all information professionals involved in the development of an intranet for their organization, and will also be of great interest to a wide range of managers with responsibility for internal communications, personal management, risk management, information management and information technology.

Whether gaming is already a crucial part of your library's core services or it's only just been introduced, this do-it-yourself resource can give you the practical tools you need to organize, implement, and market successful gaming events for users of all ages. It shows you how to host gaming events for different types of users.

The 2010 release of Resource Description and Access is not the release of a revised standard; it represents a shift in the understanding of the cataloguing process. This title places RDA in context by examining its connection with its predecessor, AACR2, and looks at its relationship to internationally accepted principles, standards and models.

Offers strategies and frameworks to meet the record-keeping challenges to which they give rise in investment banking and other global financial services. This book is divided into four main parts which cover: regulatory and legal compliance, balancing risk and return, litigation-related issues, and record-keeping approaches.

In an age of internet resource guides, which suffer from the malaise of being outdated before they are published, this much-needed publication addresses the information chain in its entirety, offering a timeless method of understanding healthcare information resources. The author takes a holistic approach in her consideration of healthcare information, with the aim of building an overall understanding of it within the information society. The text analyses the domain of healthcare information, its organizational structures and history, and the nature of its resources and the drivers for change affecting them. It looks at examples of healthcare information resources from the perspective of different user groups, including healthcare professionals and consumers, and goes on to highlight areas of research into healthcare information, including evaluation studies, user and impact studies, bibliometrics, metadata and Web 2.0. The key areas covered are: the healthcare information domain; the history of healthcare and its information environment; producers and users of healthcare information; healthcare information organization; healthcare information sources, services and retrieval; and, healthcare information and knowledge management. This book is written primarily for students of library and information science (LIS), studying either at masters or advanced undergraduate level, and also for practising information professionals and specialists who want to develop their knowledge and bring their skills up to date. It will also be of interest to anyone working in the field of library and information science wishing to understand healthcare information, especially public librarians, who are increasingly called on to advise on health resources, as well as anyone interested in 'healthcare literacy'. The companion blog to this book is at our associated website, and provides updates and commentaries on new aspects of healthcare information as they arise.

This edited collection provides a cutting edge overview of issues of key concern for information professionals providing information services in corporate environments.

Provides a sound background to the various aspects of library provision for 6-18 year olds. This book outlines a vision for children's library services and carves out a strategy for engaging with the challenges and opportunities for children's librarians and policy makers in the Google environment.

In an information environment shaped by an ever-growing and persistent demand for more and more digital content from every direction, it has become increasingly important that publishers, libraries and information professionals understand the challenges and opportunities of the Google environment. This book addresses these issues.

Online video and imaging software gives you the opportunity to communicate with your library users 24/7 - but getting started can be intimidating. This book has the building blocks you need to effectively, affordably, and easily create and broadcast high-quality webcasts to your library users, staff and the social networking sites beyond.

The web is now an integral part of students' lives in school and in society, and they need to be ever more web alert in order to gain the most from their education. What teachers and teacher librarians badly need to help them achieve this is a professional tool that combines knowledge and use of the web, Web 2.0 tools and information literacy for schools. This book fulfils that need by providing a practical guide to using the web effectively in order to enhance learning and teaching in schools. It does this by focusing on the knowledge and skills needed by teachers and teacher librarians to be information literate web users and to develop these abilities in their students. It then focuses on using Web 2.0 tools to create learning resources for students which will develop them as reflective web learners as well as web users. Key areas covered include: * learning and teaching in today's schools * finding and using information on the web * evaluating websites * Web 2.0 and schools * information literacy * improving student use of the web * developing learning websites for student use * the next phase of ICT in schools. Set in a context of theory, this guide offers many examples of best practice in schools from a range of countries. Packed full with ideas which teachers and teacher librarians can use in their own schools, it is unique in providing a guide to the creation of learning websites, which combine subject learning, mediated resources for students, information literacy guidance (including effective web use), and student assignments. This much-needed book is a vital resource for teachers and teacher librarians, as well as being of strategic interest to school principals. It should be on the reading lists of all trainee teachers and librarians.

The importance of supporting the needs of research students has recently risen higher up the academic agenda around the world. Numbers of postgraduate students have expanded, and the traditional PhD has now been joined by a new range of doctoral qualifications including professional doctorates such as the Doctor in Business Administration (DBA). These developments have led to a more diverse student body which now includes senior professional practitioners. This shift has seen an acknowledgement that support services within universities must cater more for the needs of research students. While the library and information profession is a graduate one, a relatively small number of LIS professionals have a research degree. This means that, though they are likely to have experience of carrying out smaller scale research projects, they will not have experienced and internalized the distinct learning processes involved in gaining a doctorate. This timely book offers guidance to enable them to support the specialist needs of research students effectively. Individual chapters are designed to be read and worked through in any order. The key areas covered are: research and the research process; the research student's experience; research skills training; supporting research students in academic libraries and information services; virtual graduate schools; introduction to research communities; and, professional development. This is an essential text for all library and information professionals in higher education institutions globally that cater for the needs of research students. It will also be valuable reading for LIS students.

Resource Description and Access (RDA) is the first new international cataloguing standard for nearly thirty years. This essential new textbook builds on John Bowman's highly regarded "e;Essential Cataloguing"e; to provide cataloguers with the skills needed for transition to RDA. It gives an introduction to Functional Requirements for Bibliographic Records (FRBR), which provides the conceptual basis for RDA; discusses the differences between AACR2 and RDA; and shows the current state of play in MARC 21. The final chapter includes ten records displayed in AACR2 level 1, AACR2 level 2, RDA and MARC 21, making it easy to see the differences at a glance. There is also a fully-explained worked example based on RDA Appendix M. Written at a time of transition in international cataloguing, this book provides cataloguers and students with a background in general cataloguing principles, the current code (AACR2) and format (MARC 21) and the new standard (RDA). The contextual chapters provide library managers with an up-to-date overview of the development of RDA in order to equip them to make the transition.

Whilst there is no shortage of professional literature discussing the changing nature of libraries and information organizations in the digital age, words such as innovation, entrepreneurship and creativity make only occasional appearances. Considerable change and innovation has already been achieved, and a future in which all information resources, including books and archives, will be accessed in digital format poses even greater challenges for information professionals. The ability to move into uncharted territory, engage in and enjoy innovation, create radical new visions, and manage resources in risky environments will be essential. This groundbreaking book is the first to discuss and apply the rhetoric and theories of innovation and entrepreneurship in information organizations. It both celebrates existing examples of good practice, and promotes the development of innovative and entrepreneurial behaviour at all organizational levels. It covers key areas that include: promoting innovation and entrepreneurship in information organizations; the nature of innovation and entrepreneurship; corporate and social entrepreneurship in public sector information services; organizing for innovation: strategies, leadership and creative team-building; innovation in practice and managing innovation projects; and, collaborative and open innovation through networks and partnerships. The text makes plentiful use of features such as learning objectives, challenges, reflections, group discussion topics, review questions and summaries, making it suitable both for individual reflection and learning, and for group learning situations such as professional development and training courses. This book is designed for all information professionals and managers who wish to understand and engage creatively with innovation to achieve success, and to realise the professional and social benefits of entrepreneurial action in their organizations.

In these turbulent times, with the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of new resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users. The benefits of analysing user behaviour are self-evident: better strategic planning, cost benefits and better use of budgets, better marketing, satisfied customers, satisfied management, and a library or information unit that is central to the needs of your parent organization. However, paradoxically, user needs and levels of expectation, including those of remote users, are often not fully explored. This accessible text goes back to the basics and investigates the following key issues: why this book; defining your users; understanding users - the what, why, where, when, how and who; what is the current knowledge of user behaviour and needs - is it really predictable; great expectations - how LIS professionals can manage and train users; using information about past user behaviour; making the most of knowing your users; keeping track of changes in what users want; tracking the future - electronic and social networking; and, future perfect. This book will help any library or information professional anywhere to take a fresh look at this important area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. Webmasters and knowledge managers will also find much to interest them.

The advent of various information retrieval (IR) technologies and approaches to storage and retrieval provide communities with opportunities for mass documentation, digitization, and the recording of information in different forms. This book introduces and contextualizes these developments and looks at supporting research in IR.