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The importance of effective communication in the workplace cannot be understated. Verbal and non-verbal communication are critical skills in every successful workplace--at the team and employee level--as well as in your personal relationships. From knowing how and when to de-escalate tense situations to dealing with a difficult employee to enhancing your emotional intelligence to listening effectively with your spouse or significant other, learning how to communicate clearly and professionally is key to organizational growth, longevity and productivity. In this compelling, idea-paced book, Confident Conversations, you will learn how to communicate with others in an assertive, yet non-threatening and understanding way. You'll learn how to: Communicate with a high level of emotional intelligence. Identify key techniques for electronic communication, as well as situations to avoid when using electronic communication. Manage and handle difficult situations that cause frustration and conflict. Master a first impression that is a positive and lasting using proven strategies. Adapt and speak in the communication style of others. Understand how body language conveys secret communication messages.Communication skills are crucial for career and personal success. It's not always technical expertise, superior knowledge, or even heightened intelligence that makes people effective in their roles. It's often their exceptional skill in handling difficult people and charged situations. Master the communication skills necessary to propel your career, boost your productivity, ensure quality job satisfaction, and connect with others in your personal relationships.

Who is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative. Customer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time. How to understand customers How to lead and empower a customer service team How to give customers what they want The path to extraordinary service The power of active listening How to deal with difficult customers How to keep your own emotions at bay with obnoxious people The role of compromise in customer relations Tips for sticky situations Follow-up to ensure repeat business And much, much more! In an ever-evolving technological era, the role of employees in a business--and how they handle the people who buy your product or service--ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it. More than 3 million organizations and 13 million individuals--from startups to the Fortune 500--choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels. Stellar Customer Service gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface--and anyone who manages personnel who do--will find this book a concise, enjoyable, and indispensable guide.

I Applaud The Work You Are Doing On the Vital Subject of Trust--The Thread That Holds Everything Together. -SCOTT PELLEY, 60 MINUTES REPORTER, CBS Trust is an entity worth much more than money, oil, or gold. Winning its battles determines the purchasing decisions of millions, the choices in voting and the determination of political power. That there is always a battle for trust is undeniable. It's there because of the "bully pulpit" dynamics of power-driven politicians. It's there when we rely on our loved ones to be there in times of trouble--as when couples fear alleged affairs. It's there when we struggle to understand what is happening to our planet--when our homes are devastated by calamitous weather--while others claim that climate change is a hoax. It's there when our need to trust is so great that we end up believing untrustworthy sources--like seductive messages from social media.The battles for trust are pervasive and A Brief History of Trust brings it all to life, providing an historical overview of the major trust issues that engage us today, willingly or not, via the headlines of our daily news media. It offers the understanding of the history of trust brought to light by the stories of human interaction through the ages--from the neuroscience of trust to the printing press to the slow strangulation of political trust, from the research on "narcissistic" monkeys explaining the evolution of conspiracy theories to the conspiratorial trust between political leaders to the convoluted challenges of the Chatbot Revolution. Trust--or its loss--affects the thinking and decision-making of masses through all media, and more recently as generated by artificial intelligence. At this critical point in our culture, we face a crisis of restoring trust, with life itself and global civilization held hostage by misinformation and false beliefs.

This Book is for Everyone Impacted by Bullying. For teenagers, Water is Not Just for Fish is more than a story--it's a lifeline. It tells the story of Max, a teen facing relentless school bullying, and his journey to overcome fear, rediscover confidence, and find joy. Teens will see themselves in Max's struggles and ultimate transformation, gaining hope and inspiration to take action in their own lives. This book doesn't just tell them what to do--it actively engages them with simple yet powerful exercises to help them rebuild self-worth, embrace inner strength, and create a happier, more confident future. For parents and caregivers, this book offers crucial insight into the emotional world of teens. Many parents feel powerless to help when their child is bullied, unsure of what to say or do. This book provides a roadmap to fostering open communication, building resilience, and supporting their teen's healing journey. Parents will gain practical tools and strategies to help their child thrive while also reflecting on how their own responses can make a lasting difference. For professionals, including psychologists, counselors, and educators, Water is Not Just for Fish is a valuable resource for addressing the emotional impact of bullying. This book is an invaluable tool to recommend to clients or use as a starting point for discussions about resilience and growth. By blending relatable storytelling, actionable exercises, and universal principles like self-love and empowerment, it offers a fresh approach to tackling this widespread issue. At its core, this book is about transformation, empowerment, and rediscovering the confidence and joy we all deserve.

This book is a transformative guide for the modern woman who is ready to create a life of purpose, balance, and fulfillment on her own terms. Become empowered to break free from outdated definitions of success and craft a vision that aligns with your unique values, passions, and priorities. Through 12 actionable steps, you'll gain the tools to set purposeful goals, build confidence, master communication, and harness your unique strengths to make a meaningful impact. You will learn to: Define Your Own Success Set Goals Aligned with Your Vision Build Confidence, Overcome Self-Doubt, and Cultivate Resilience Communicate Clearly, Connect Authentically, and Inspire Others to Act Find Purpose in What You Do and Harness Your Unique Value Redefine Success in Motherhood Build and Strengthen the Relationships that Matter Prioritize Health and Well-Being and Manage Your Stress Become Empowered In Your Relationship with Money Master Your Time and Energy and Embrace Progress Over Perfection Stay Inspired and Engaged Through Continuous Personal and Professional Development Design Your Legacy and Live Your Life With Purpose and Balance Whether you're balancing career ambitions, motherhood, or personal growth, this book offers practical strategies to prioritize your health, manage your time and energy, and cultivate relationships that truly matter. By embracing progress over perfection and designing your legacy, you'll leave behind a life that reflects your authentic self. For today's woman navigating multiple roles and ambitions, this book is the blueprint for achieving success with clarity, intention, and empowerment.

A TRANQUIL VOYAGE OF SPIRITUAL DISCOVERY In Walden, (Or, Life in the Woods) Henry David Thoreau details his 1845 retreat into a cabin he built near Walden Pond. Set amidst woodland owned by his friend and mentor Ralph Waldo Emerson, it served as Thoreau's immersion into nature and escape from the distractions of social life. He stayed for two years, two months and two days. Thoreau used his time at Walden Pond to write his first book, A Week on the Concord and Merrimack Rivers. When writing Walden, Thoreau compresses the two years spent in the woods into a single calendar year, using the passing of four seasons to symbolize human development. Part his personal declaration of independence and part social experiment, Thoreau also spends time making precise scientific observations of nature, recording in detail the color and clarity of the different bodies of water, describing the freezing and thawing of the pond, and detailing his experiments to measure the depth and shape of the supposedly "bottomless" Walden Pond. A Transcendentalist, Thoreau's text reflects upon simple living in natural surroundings. It is a call to reconnect with nature, escape the noise of modern life and immerse yourself in the serene, introspective world of spiritual discovery. It is a manual for self-reliance and a celebration of simple living and tranquility offering wisdom and insights that remain profoundly relevant in today's hectic, noisy world.

Success is not an accident. It's a recipe that you must follow. There are tools that you will need to get there. By learning from a geo-political strategist's career who has worked with Presidents and Prime Ministers worldwide, Vlada Galan is going to teach you the steps for achieving more and changing your mindset. From walking in the war-torn streets of Juba, South Sudan, to the Presidential palaces of Europe, or sitting with African warlords negotiating hostage deals in the Congo, her life lessons will teach you how to compete, strategize and accomplish. LEARN TO: Make hard life decisions for long term success. Overcome imposter syndrome.>Vlada Galan is highly regarded for crisis management experience, track 2 diplomacy skills and international lobbying work. Her work experience includes Austria, Azerbaijan, Colombia, Indonesia, Israel, Kazakhstan, Kosovo, Mexico, Montenegro, Serbia, Ukraine, United Arab Emirates, Zambia, and Zimbabwe. She has an MLA from Harvard in Internaional Relations and has appeared on CNN, Fox News, Newsmax. In August 2023, Vlada was awarded a medal from the Minister of Defense of Ukraine, for her support and assistance to her home country.

Feel the Deal is a lesson for excelling in business and overcoming adversity, showcasing success in real estate and entrepreneurship.>Learn to: Trust Your Intuition and Harness Positivity Integrity Creates Win-Win Outcomes Perseverance Turns Obstacles into Opportunities>Carmen Campagnaro is an established entrepreneur and visionary within the real estate industry, starting at just 18. As the Founder and President of an investor-focused mortgage brokerage, she has arranged in excess of $3 billion in mortgage funding with both private and institutional lenders. Carmen has also co-founded and runs a private successful real estate investment trust, a popular luxury vacation rental business, and serves as Co-Host of a nationwide real estate talk show.

Most successful women feel like an imposter, inadequate, or not goodenough at some point in their professional and personal lives. Addfeelings of fear of the unknown and stepping outside their comfortzone, they end up living unfulfilled lives. Through her unusual pathto success after leaving home at just 16 years old, Sylvie has learnedinvaluable life lessons. She identifies issues that impede success>LEARN CONCRETE SOLUTIONS TO: Overcome adversity Conquer imposter syndrome Deal with intimidation Earn success without depending on othersSylvie is a partner at Torys LLP, a large international business law firm where she leads its National Class Action practice and the Montreal office she founded. Recognized as one of the county's Top litigators by various organizations, including 2021 Litigator of the Year, her legal career spans over 32 years. A wife and a mother, her pro bono work and broader contribution to the community has led to her twice being recognized as one of Canada's Top 100 Most Powerful Women.

Dina is a ride or die. A strong woman and the lawyer you want in your corner and on your team. She's a true soldier who backs down from nothing.' -Mary J. Blige, 8-time Grammy Awards Winning Singer Street Smart is your no-nonsense guide to thriving in any competitive industry. Dina LaPolt didn't just break barriers--she bulldozed them, building her powerhouse law firm from scratch, representing global music and entertainment superstars, and earning her place as one of Variety, Hollywood Reporter, and Billboard's Most Powerful Lawyers lists. Now, she's distilling decades of hard-won wisdom into a playbook that will teach you how to: Negotiate like a pro in high-stakes situations. Build unshakable confidence, defuse emotional triggers, and sharpen your instincts. Turn even the toughest setbacks into stepping stones for success.Dina LaPolt is founder of LaPolt Law, the only music and entertainment firm of its stature owned and operated by a sole female attorney. She leads groundbreaking wins like the Music Modernization Act, championing creators' rights through fearless advocacy and bold legislative action. A lawyer, entrepreneur, activist, and inductee into Billboard's Women in Music Hall of Fame. With grit and determination, anything is possible.

UNLOCK THE POWER OF NOW - CREATE THE LIFE YOU DESIRE What if the life of your dreams isn't somewhere off in the distance... but is waiting for you in this very moment? In The Moment of Creation, New York Times bestselling author Dr. Peggy McColl reveals the transformative process of manifesting your deepest desires by embracing the present and aligning with the energy of creation. Drawing from over 46 years of personal development, success principles, and spiritual practice, Peggy distills the most effective techniques into one life-changing book. This is not just another self-help book.It is the missing link - the how to creating extraordinary results. Inside, you'll discover: How to step into the moment of manifestation - and stay there. The secret to dissolving doubt and embodying unwavering faith in your goals. Real-life stories of transformation that prove these principles work. Practical exercises to bring your vision into reality - faster than you thought possible.Whether you're manifesting health, wealth, love, or purpose - The Moment of Creation is your guide to becoming the architect of your life. Your desires are not far away. They are waiting for you in the moment you claim them.

Wherever you are and whatever you may be doing, there have never been more opportunities for you to achieve your goals and aspirations than exist around you right now. Economists say that we are entering into the golden age of mankind. We have passed from the material world into the mental world, into the Psychozoic Age, the age of the mind. Because all wealth is essentially mental, there are no limits on how much of it you can acquire. In Think Big, Brian Tracy will explain a series of simple, practical, proven methods, techniques, and strategies used by all high-achieving men and women in every field to accomplish far more than they or the people around them have ever dreamed possible. It's time to break the bonds of limited conventional thinking and expand your mind and your ambitions to the point where you can greatly exceed any goal that you've ever set for yourself. You will learn: The Keys to Wealth Building The Power of Decision Possibility Thinking How to Bounce Back from Defeat Creative Networking Why Character Makes the Difference How to Develop Your Own Personal Power The Keys to Success

"Nothing is so good as it seems beforehand" An innocent young man is betrayed by a close friend and wrongly accused of stealing Church money. Exiled from his religious community, with his life shattered, his trust in God lost and his heart broken, an embittered weaver, Silas Marner leaves his village and moves to the rural town of Raveloe. There, he throws himself into his craft and lives only to adore the gold coins he earns and hoards from his weaving. On a cold snowy night, an orphaned child, barely able to walk finds her way into his house, Silas is given the chance to transform his life. He comes to love Eppie, adopts her as his own daughter, and discovers the joys of family and friendship, despite the trials and tribulations that ensue. It is a powerful and profound tale about love and loyalty, punishment and reward, fate and fortitude. Elliot's writing style is notable for its strong realism and for covering a great many social issues. It perfectly captures the early years of the nineteenth century and still communicates its message today. The unique characters and gripping plots keep readers hooked as its combination of humor, rich symbolism and pointed social criticism create an unsentimental but affectionate portrait of rural life. Cherished for generations, Silas Marner is George Eliot's favorite of her novels.>

"...It is a true tale of grief and trial, and sorrow...such tales usually are; if it were one of unmixed joy and happiness, it would be very brief. Olver Twist is Charles Dickens' classic tale of an orphan in search of a true home. Facing the harsh reality and cruelty of poverty he is forced to live in a dark and dismal London workhouse run by Mr. Bumble, a cruel man who cheats the boys out of their meager rations. One of the most often quoted lines from the book is "Please, sir, I want some more". Said by young Oliver to a church workhouse employee, Oliver is not only not given more food, but he is also treated like a dreadful sinner and criminal. Hungry and desperate, Oliver makes his escape, but being penniless and alone, he is easily lured into a world of crime by Fagin, the mastermind of a gang of young pickpockets. Luckily, when Oliver is sent on a mission by Fagin, he is rescued by a kindly gentleman. This benefactor takes him in but Oliver finds himself involved in a battle with an evil person and must use his wits to protect himself and others until he ultimately find his place in the world. The sordid lives of street criminals and the cruel treatment of orphans living in London in the mid-19th century is exposed in Dicken's story. He satirizes child labor and domestic violence in what is considered to be an early social novel. Dickens himself, spent two years in the workhouse at the age of 12 and missed several years of education. Dickens created some of literature's best-known fictional characters, and is regarded by many as the greatest novelist of the Victorian era.

"To love is to suffer and there can be no love otherwise" - Fyodor Dostoevsky, Notes from the Underground The darkly fascinating novella Notes From The Underground was written by Fyodor Dostoyevsky in 1864, shortly before he penned his lengthier later novels, including The Brothers Karamazov and Crime and Punishment. Considered by many to be one of the first existentialist novels it follows the complicated mind of a bitter, retired civil servant (generally referred to by critics as the Underground Man), who lives alone in St. Petersburg, Russia in the mid 19th century. Able to retire after recently inheriting some money, the narrator in full retreat from society has defiantly withdrawn into an underground existence. In full retreat from society, he scrawls a passionate, obsessive, self-contradictory rambling narrative that runs the gamut from human morality, to logic and reason and serves as a devastating attack on emerging Western and contemporary Russian philosophy, as well as social utopianism and an assertion of man's essentially irrational nature. These memoirs or confessions describe and explain his alienation from modern society and the work can be viewed as an attack on and rebellion against determinism, the idea that everything, including the human personality and will, can be reduced to the laws of nature, science and mathematics. One of the most remarkable characters in literature, the narrator is a doubting, alienated protagonist in a novella that introduces the moral, religious, political and social themes that dominated Dostoyevsky's later masterworks.

Herland author Charlotte Perkins Gilman's captivating masterpiece takes readers to a hidden utopia where gender roles have been redefined, a secret society where women reign supreme. In this Feminist Utopian novel, Gilman's compelling narrative is told from the perspective of Van Jennings, a sociology student who forms an expedition party. He travels with two friends, Terry and Jeff, to explore an area of uncharted land. These fearless adventurers travel to a land rumored to be home to a society consisting only of women. They enter a world beyond imagination, an isolated land untouched by the influence of men. Within this harmonious civilization, where community is essential to the all-female society, bonds of sisterhood unite its inhabitants. The society is built on cooperation, respect, and intellectual prowess. It is a land where education is paramount. War, greed, and inequality do not exist. Women bear children without men and every individual is valued for their unique contributions. The women maintain their individuality while working with others within the community to reach a consensus. The three explorers grapple with their ingrained beliefs and preconceived notions of their own male dominated society. In this poignant social critique of the early 20th century, readers are immersed in a vision of what society could be when limitations are not imposed on women. Gilman's vivid storytelling stimulates the imagination and leaves an indelible mark on the reader's mind. Her eloquence and insight captivating and will leave you with a renewed sense of hope and possibility.

H.G. Wells at his best! The Island of Doctor Moreau is a chilling tale of secrets and shadows woven by the masterful pen of H.G. Wells, who is considered one of the fathers of science fiction. First published in 1896, this is the story of Edward Prendick, an Englishman who finds himself stranded on a remote island in the South Pacific after being shipwrecked. The island is home to Dr Moreau, an eminent physiologist from London who has fled England after his ghoulish experiments in vivisection had been publicly exposed. Prendick soon learns that Moreau has continued his experiments on the island of transforming animals into men with monstrous results. Worrying that he may be next on the list of subjects, Prendick flees into the jungle trying to escape whatever gruesome plan Moreau may have in store for him. The novel which has intrigued and horrified readers for generations deals with a number of philosophical themes, including interference with nature. the scientific quest to control and manipulate the natural world, pain and cruelty, moral responsibility, human identity, and, ultimately, human nature itself. Wells brought enormous inventiveness, an underlying social vision and moral concern to his strange tales and bizarre imaginings. A student of Darwinian biology, he formed his romantic conceptions of the scientific world at an early age. This is one of his earliest and most sinister novels in the science fiction genre and one of his best known works.

LITERATURE'S GREATEST DETECTIVE TEAM Travel back in time to 221B Baker Street in Victorian London and join the brilliant detective Sherlock Holmes and his loyal assistant, Dr. Watson as they engage in extraordinary investigations that have entertained and captivated readers for generations. Originally published in 1892, this collection of twelve of Holmes most iconic cases will keep you guessing throughout. Featured tales include: A Scandal in Bohemia, in which a king is blackmailed by a former lover The Speckled Band The Red-Headed League The Five Orange Pips The Blue Carbuncle The Engineer's Thumb The Beryl Coronet The Copper Breeches And More...The Adventures of Sherlock Holmes is a must-read for anyone who loves mystery and suspense and would like to tag along with literature's most charismatic, and brilliant detective. Doyle's writing showcases Holmes's keen intellect, Watson's steadfast companionship, and the timeless appeal of logical reasoning. Join them as they deciphers cryptic clues and unravel complex plots to outwit cunning adversaries. Solve intriguing puzzles and meet indelible characters in this classic collection which remains a testament to its enduring power as well as a cornerstone of detective fiction.