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Behavioral Differentiation is emerging as the ''final frontier'' in competitive strategy, and Winning Behavior shows how leading companies use it to exceed expectations and outperform competitors. It reveals the secrets the best companies use -- and any business can use -- to stay at the pinnacle of success in their industry.

Account managers and salespeople must be able to identify and capture key opportunities and use a systematic approach to growing the accounts. Here's where they'll find the powerful tools, processes, and techniques to succeed. Selling to Major Accounts is full of practical, proven approaches to account management.

If life is an adventure, no one will ever live it more fully than Meriwether Lewis and William Clark. Today's leadership adventures unfold in the rugged terrain of business, and who better than Lewis and Clark to lead us through its toughest challenges? Their lessons will inspire business leaders to take their teams to new adventures of great discovery.

In turbulent times, the ability to communicate with power and purpose becomes a crucial leadership competency. This insightful book demonstrates how to become a stronger, more confident leader -- one who can use communication to build alignment, enthusiasm, and productivity.

Most managers hate conducting performance appraisal discussions. What's worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common -- and most difficult -- questions about this vitally important but often misunderstood and misused tool.

Anyone can achieve consistent, superior, on-time results that advance an organization's mission and yield a major profit. This proven guide to project management equips readers with the newest tools and most effective methodologies for success.

It's no secret: there's a direct correlation between having people skills and being successful. Learn how to increase your emotional intelligence (EI) to overcome the barriers that are preventing you from realizing your true potential.

What could your organizations accomplish if everyone--from the investors and those at the top to workers on the front line--were committed to the same goal? Learn the powerful ways to build buy-in that cost nothing yet drive major organization-wide results.

"Lean" manufacturing allows manufacturers to reduce waste and maximize profits by adopting a philosophy of operation that considers value from the perspective of the customer. Lean Manufacturing That Works provides insights into this remarkable strategy and shows how to put it to work immediately in your own operations.

Billy, Alfred, and General Motors is the tale not just of the two extraordinary men of its title but also of the formative decades of twentieth-century America, through two world wars and sea changes in business, industry, politics, and culture. The book includes vivid portraits of the legends of the golden age of the automobile.

The ability to influence people's thoughts and feelings, to generate their buy-in, has emerged as the paramount leadership skill. Generating Buy-In: Mastering the Language of Leadership will help you master the powerful language that breeds such a commitment.

A Survival Guide for Project Managers gives you a complete understanding of what it takes to successfully finish a project, giving you not only valuable tools like Work Breakdown Schedule, Gantt Charts, and Network Analysis, but also tools to communicate, negotiate, listen, and lead.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.

Sadly, organizations cannot succeed in this poisonous world of half-truths, strategic omissions, and doctored information. To function optimally, businesses must create an environment where people feel free to tell the truth, no matter how disturbing. This illuminating guide gets people to tell the truth at the meeting--not in the bathroom afterwards. Almost everybody does it--lie, that is. This unique book shows how, using the formal process of 'dialogue,' such a place can be built.

Fundamentals of Preventive Maintenance provides readers with an easy-to-follow, economically sensible maintenance and workorder management program.

Resilience at Work gives you the knowledge, tools, and encouragement you need to embark on your journey to becoming a hardier, more successful person. Resilience in the face of stressful situations and rapid changes determines whether you ultimately succeed or fail in the workplace.

This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.

The Trainer's Tool Kit has long been a valued guide for trainers and managers in need of a quick refresher. Now completely updated with hundreds of ready-to-use techniques, the book is still the perfect resource for new trainers, managers who are suddenly asked to train, and training professionals in need of a quick refresher.

Even now, in the 21st century, women continue to be paid less than men, are still notably absent from the executive suites, and among entrepreneurs, receive only a tiny fraction of venture capital. The struggle for equality is not yet over -- and it's up to women to take positive action for change.

In an age of overwhelming internet competition and rampant takeovers, this comprehensive guide offers critical insights into how marketers can attract and engage customers online.

The Boss and The Assistant. It's a basic business relationship, and the structure is easy: The Boss gives orders, and The Assistant obeys. But there's an alternative that's better for both assistant and boss, and it's called 'partnership.'

Pressures, problems, and conflicts are a fact of life. But the manager who can face problems head-on and deal with them calmly is way ahead of the game. How to Stay Cool, Calm and Collected When the Pressure's On offers a systematic approach to dealing with a world that often seems a chaotic confluence of tough decisions, difficult situations, and combative people.

Equipment leasing is one of the most complex aspects of business finance in existence.This comprehensive volume provides the legal, financial, and business background essential for evaluating, negotiating, and documenting successful equipment lease transactions.

Want to sell your home at a premium price--now? Discover the secrets and staging techniques the pros don't want you to know that that will turn your home into a highly sought-after showpiece.

For working parents, entrepreneurs, CEOs, and anyone feeling overwhelmed and overworked, this powerful system for getting things done shows you how to become more organized and lead a much less stressful--and much more fulfilling--life.

Is your team's everyday work feeling a little lackluster? The doldrum grind can crush critical thinking skills--and therefore creative output. These thirty-five hands-on activities offer a fast solution to the creativity crisis and result in tangible payoffs.

In an economy where people prioritize meaningful work over top-paying jobs, how do you cast and carry out an inspiring vision? Learn how to lead with a renewed focus and improved sense of direction that motivates others to go the extra mile.

Working in teams brings benefits to both team members and organizations for which they work. If you are a team leader, you know that getting commitment isn't always easy. SUCCESSFUL TEAM BUILDING shows you how to motivate team members, and so reap the benefits. You'll learn how to build team commitment, deal with team conflict, use creativity in problem solving and decision making, and evaluate and reward team players. The result? Your team will respond favorably to your efforts. And your boss will notice too.