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The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.

Your mindset may be the only thing standing between you and your leadership potential. Break free from the beliefs that hold you back.As a leader, you likely find yourself frustrated at times, wondering why employees don't meet expectations, peers are slow to act, or pressure from your boss falls unfairly on your shoulders. It's easy to point a finger at others and double down on getting results. But have you ever considered that the problem may not be them--it may be you?Through countless hours coaching executives over the past twenty years, Muriel M. Wilkins has pinpointed the biggest reason behind these common leadership challenges: hidden blockers. These unconscious beliefs can actively block progress if leaders aren't aware of their existence, preventing leaders from seeing a situation clearly, solving problems effectively, and advancing their careers.Leadership Unblocked reveals seven beliefs that hold leaders back, from "I know I'm right" to "I need to be involved" to "I don't belong here." Combining powerful coaching conversations and research from the fields of neuroscience, leadership, and adult development theory, Wilkins offers a road map for identifying, unpacking, and breaking through these barriers.By using the tools in this book, you can finally cultivate the mindset to achieve your goals and become the leader you want to be.

An eye-opening look at the rapidly rising growth of gaming and the companies--including Peloton, Burberry, the New York Times, BMW, and Chipotle--that are using games to win over customers.Today's consumers demand more than products--they crave immersive, personalized experiences. So traditional marketing and engagement strategies have lost their edge. The new frontier? Gaming, where over three billion people worldwide spend their time, attention, and money.In Press Play, Bastian Bergmann, the founder and COO of Solsten, shows how visionary companies are capitalizing on gaming's unstoppable rise. Drawing on exclusive interviews and access to forward-thinking companies--from luxury fashion houses to groundbreaking startups--Bergmann provides an insider's view of gaming's transformative power. He also delivers a practical road map for business leaders, offering strategies that scale from low-risk partnerships to ambitious, full-scale gaming ventures.Filled with cutting-edge insights and behind-the-scene stories, Press Play will help you understand the lucrative world of video games and offer customers what they really crave.

The surprising science of why being authentic holds you back--from the author of Why Do So Many Incompetent Men Become Leaders? (and How to Fix It)."Just be yourself" might be the worst advice you've ever received.For years, we've been told that authenticity is the key to success--that we should be true to ourselves, tune out others' opinions, and lead with unwavering genuineness. This feel-good message has spawned countless self-help books, leadership seminars, and viral social media posts.There's just one problem: science says it's wrong.Drawing on decades of research, renowned psychologist Tomas Chamorro-Premuzic reveals an uncomfortable truth: our obsession with authenticity is backfiring. From Silicon Valley's authenticity worship to failed diversity programs, he exposes how our fixation on "true selves" undermines both individual and organizational success, not to mention empathy and prosocial behavior.The most successful people aren't those who rigidly "stay true to themselves"--they're the ones who adapt and evolve, largely by paying a great deal of attention to how others see them and adjusting their behavior to the requirements of each situation. The evidence is clear: when we focus less on expressing our authentic selves and more on understanding others, we don't just advance our careers--we become better humans: Our moral compass strengthens.Our emotional intelligence deepens.Our leadership abilities soar.Our relationships flourish.Our personal growth accelerates.Blending cutting-edge psychology with razor-sharp cultural critique, Don't Be Yourself doesn't just challenge conventional wisdom--it offers a playbook for long-lasting career success.

A kaleidoscopic look at how eleven disruptive innovations--including the iPhone, transistor, disposal diapers, and Julia Child's The Art of French Cooking--reshaped industries and societies, propelling humanity toward new frontiers.From gunpowder to generative AI, the forces of disruption are repeatedly rewriting the rules of business, society, and human possibility. But what really drives these revolutionary changes?In Epic Disruptions, innovation expert Scott Anthony masterfully weaves together the fascinating stories behind history's most transformative disruptions--from ninth-century China to twenty-first-century Silicon Valley. Through eleven pivotal innovations, including the printing press, mass-produced automobiles, the McDonald's revolutionary food system, and the iPhone, Anthony reveals the hidden patterns behind world-changing breakthroughs.But Epic Disruptions goes beyond just celebrating invention. Through vivid storytelling and sharp analysis, Anthony introduces the iconoclasts who dared to think differently--the Renaissance-era scientists, French-cooking enthusiasts, and corporate visionaries who saw opportunities others missed. He decodes how genuine disruption actually happens, stripping away the mythology.As artificial intelligence and other technologies promise to unleash another wave of transformation, Epic Disruptions arrives at the perfect moment--offering innovators and curious readers a page-turning exploration of how radical change reshapes industries, launches new powers, and, yes, occasionally changes everything.

From the inner sanctum of Silicon Valley and short-term capitalism comes the story of a VC who lived it, then left it and found a better way to build great companies.Dave Whorton was John Doerr's associate partner at high-flying Kleiner Perkins Caufield & Byers during Silicon Valley's big shift, when he witnessed the VC industry pivot from a proven forty-year playbook of managing risk to something much more aggressive: "get-big-fast." Don't worry about profitability. Cash out and find another venture.For a while, Whorton took part in this whirlwind as he pursued his dream of becoming the next Hewlett or Packard, starting two companies himself. But soon it all got to be too much. Whorton recognized that if get-big-fast was the formula for building a great technology company in the twenty-first century, that just wasn't for him.That could have been the end of the story, but instead it turned out to be the beginning of another, deeply inspiring one. Whorton went on a journey to find a better way to build companies, a way focused on long-term stability and steady growth, funded through profitability; a way in which leaders were committed to a purpose beyond personal wealth generation, to putting their people first, and to setting up their companies to endure. He calls these companies "Evergreen." Another Way combines Whorton's inspiring story with his Evergreen 7Ps framework, designed to guide more entrepreneurs and business leaders to follow his path.Full of revelations, practical advice, and real-world examples of companies going Evergreen, Another Way is as instructive as it is inspiring at showing capitalism at its best.

Your people have a fundamental need to be seen, heard, and valued.Increasingly, people report feeling overlooked, ignored, and underappreciated at work. Simply put, they don't feel like they matter to their leaders or organizations--and it's taking a toll. This hidden epidemic of insignificance is fueling a mental health crisis, intensifying loneliness, and, for organizations, driving disengagement, turnover, and low performance.The good news is that leaders can learn the skills to ensure that everyone around them feels valued and knows how they add value at work. Through a captivating exploration of the emerging science of mattering and drawing from hands-on work in hundreds of diverse industries and organizations, researcher and speaker Zach Mercurio reveals how mattering to others is a fundamental--yet often overlooked--requirement for thriving.He introduces a simple yet effective framework for making daily interactions with your people more meaningful: Noticing: the practice of seeing and hearing othersAffirming: the practice of showing people how their unique gifts make a differenceNeeding: the practice of showing people they're relied on and indispensableFilled with practical advice, helpful exercises, and inspiring real-world examples, The Power of Mattering equips leaders at all levels with the tools they need to revitalize their teams--and entire organizations--by showing people that they matter.

A riveting, insider's look at the creation and evolution of the like button and what it reveals about innovation, business, and culture--and its profound impact on modern human interaction.Over seven billion times a day, someone taps a like button. How could something that came out of nowhere become so ubiquitous--and even so addictive? How did this seemingly ordinary social media icon go from such a small and unassuming invention to something so intuitive and universally understood that it has scaled well beyond its original intent?This is the story of the like button and how it changed our lives. In Like, bestselling author and renowned strategy expert Martin Reeves and coauthor Bob Goodson--Silicon Valley veteran and one of the originators of the like button--take readers on a quest to uncover the origins of the thumbs-up gesture, how it became an icon on social media, and what's behind its power.Through insights from key players, including the founders of Yelp, PayPal, YouTube, Twitter, LinkedIn, Gmail, and FriendFeed, you'll hear firsthand the disorderly, serendipitous process from which the like button was born. It's a story that starts with a simple thumbs-up cartoon but ends up with surprises and new mysteries at every turn, some of them as deep as anthropological history and others as speculative as the AI-charged future.But this is much more than the origin story of the like button. Drawing on business and innovation theory, evolutionary biology, social psychology, neuroscience, and other human-centered disciplines, this deeply researched book offers smart and unexpected insights into how this little icon changed our world--and all of us in the process.