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Actionable, easy-to-understand negotiating strategies you can use to dramatically improve your business, career, and personal lifeNegotiations can be a perplexing and often-intimidating endeavor. Are there aspects about the process that are hiding beneath the surface, unknown to even experienced negotiators? Or insider tools that would change your game considerably? The answer is yes-and they're all revealed in this practical guide from a world-renowned negotiation expert.Negotiation Essentials demystifies this all-important subject, helping you break the process down into easily digestible parts. It covers the most important negotiating concepts, including the critical differences among great, good, and bad negotiators; choosing when, where, and how to negotiate; the art of saying no; understanding body language; how emotions, stress, and personal chemistry affect decision making; and behavioral patterns of the most successful negotiators.Negotiation Essentials is organized into three thematic sections:PART I: THE ESSENTIALS explains how to identify a negotiation, how to know who is winning, the important role preparation plays, creating a winning negotiating strategy, and more.PART II: THE ESSENTIALS APPLIED starts with an assessment to see which areas of negotiation you need to focus on, then teaches the 10 phrases in a successful negotiation, 5 different negotiation styles and how to use them, and so much more.PART III: BEYOND THE ESSENTIALS, dives into negotiating across cultures, the roles that emotions, stress, personal chemistry, and trust play in negotiations, the difference between face-to-face and online negotiations, and secrets of the award-winning Negotiation Economics philosophy-opening the possibility of achieving up to 42% unrealized value.Filled with essential takeaways wrapping up each chapter, assessments, illustrations, color illustrations, and clear action steps, Negotiation Essentials concludes with a Negotiating Essentials Toolkit, which includes the professional negotiators pre- and post-negotiation checklists.Whether you're discussing a possible promotion with a supervisor, speaking to a potential high-dollar client, or engaging in a merger and acquisition process, knowing how to plan and conduct a successful negotiation is what will spell the difference between success and failure.

Speak Spanish with confidence!Whether you're learning Spanish now at an intermediate level or looking to brush up on your conversational skills, Practice Makes Perfect: Spanish Conversation offers a unique and effective way to learn to speak the language fluently and spontaneously. You'll get started on sentence building right away, through extensive exercises that let you practice what you've learned through engaging dialogues using real-life examples. Based on the successful approach of the Practice Makes Perfect series, Spanish Conversation, Premium Fourth Edition is organized around 12 units that present specific conversational functions and common, everyday scenarios-from introducing yourself and starting a conversation to making an appointment and arguing a point. The exclusive language lab app features streaming audio recordings of the dialogs in the book, helping you perfect your pronunciation, and every unit provides the opportunity not simply to converse, but to build and support correct grammar, syntax and word usage.. Proven approach to learning helps you get a handle on Spanish conversation right away, and build on your skills as you go . Extensive practice exercises and exposure to practical and high-frequency vocabulary, as well as an answer key for reference and quick feedback . Includes a section of review exercises to test your understanding of all key themes . Streaming audio recordings of all dialogues in the book, along with the answers to more than 100 exercises, are available via the app. NEW in this premium edition: Enhanced app features including text-to-speech

Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company's exemplary leadership practices.Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:Savor and Elevate Love to Be Loved Reach for Common Ground Mobilize the Connection Cherish and Challenge Your LegacyLeading the Starbucks Way is a penetrating look at the inner workings of one of today's most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.Praise for Leading the Starbucks Way "Michelli shows us how a small Seattle-based chain of coffee shops became one of the most beloved brands on the planet. So grab a cup of coffee, put your feet up, and read this book!"Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level"Culture is everything! This fast-moving, fascinating book gives you countless practical ideas you can use immediately to create a company climate of inspiration and loyalty."Brian Tracy, author of Full Engagement"Michelli identifies the principles by which Howard Schultz and his team passionately perform in a culture that loves, respects, and rewards suppliers, employees, customers, shareholders, and the community."Robert Spector, author of The Nordstrom Way"Leading the Starbucks Way provides the key success factors of a lifestyle brand that is globally scaled, locally relevant, and powered by the passion of the Starbucks culture."John Timmerman, PhD, Senior Strategist of Customer Experience and Innovation, Gallup"Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in The Starbucks Experience."Kirkus Reviews

Discover how integrating rational thought and "gut feelings" together will make you a calmer, more powerful leaderBusiness leaders today face unprecedented challenges-and it's not uncommon to feel overwhelmed by the sheer number and complexity of nonstop decision making. To further complicate matters, you may believe that some decisions require rational (brain) decision making, while others call for you to "go with your gut." In The Steadfast Leader, you'll discover that integrating the two-brain and gut-will help you become the calm, steadfast and powerful leader you want to be.With their combined expertise in both business and medicine, Dr. Geoffrey VanderPal and Dr. Randy Brazie frame the latest scientific understanding of the human nervous system, drawing on Polyvagal Theory to show how the brain and the gut (connected by the vagus nerve) make decisions together. Helping to put an end to the tension caused by "either-or," they show how using "both-and" works better in every situation. Packed with eye-opening research, case studies, and relatable examples from the business world, The Steadfast Leader provides practical, cutting-edge neuroscientific concepts to help you stay focused and make better decisions-for yourself, your team, and your organization. Inside you'll learn how to:Make optimal decisions without the negativity of past stress and trauma influencing decisionsBecome a more successful manager using tools you can adapt to your teamImprove the physical workspace for happier, more focused employeesStand up and stand out: Take your career from the margins to center stageMake wiser financial decisions in good times and badMake better recruitment decisions and manage interpersonal challengesMaster focus, productivity, and connection with yourself and others

Don't Be Baffled by Your Electrical System--Handle Repairs and Improvements with Ease With clear illustrations and simple explanations, Don Casey shows you exactly how to install wiring . . . make good, safe connections . . . match your battery bank and alternator to your needs . . . troubleshoot problems quickly . . . avoid shore power problems . . . and more--all without a lot of technical jargon."Don Casey's book provides clear guidance on how to create and maintain a robust electrical system. Don's lucid explanations and numerous illustrations make what is normally mysterious and invisible--electricity--into something the reader is able to understand with confidence. An excellent addition to the sailor's seagoing library."--Chuck Hawley

Map the innovation space-and blaze a path to profits and growthCountless books, articles, and other advice promise leaders solutions to the complex challenges they face. Some offer quick, silver-bullet remedies-a straight line to success!-and some are so technical that readers get lost before they begin. Now, there's Mapping Innovation, a refreshing alternative in the crowded business innovation space. Engaging and informative without sacrificing substance and expertise, this groundbreaking guide provides thorough background on some of the greatest innovations of the past century as well as . It details the processes that advanced them from inception to world-changing products-and shows you how to replicate their success. Business innovation expert Greg Satell helps you find your way by revealing the four models of innovation: Basic Research, Breakthrough Innovation, Sustaining Innovation, and Disruptive Innovation. One size does not fit all, so he provides a framework-the Innovation Matrix-for discovering which "type" of innovation process best suits the problem you need to solve. It's about asking the right questions, so that you can apply the right strategies to the problems you need to solve. In the end, you'll have a crystal clear model for disrupting the marketplace, scaling your efforts to propel your enterprise forward, and leverage digital platforms to your advantage. Mapping Innovation offers a simple and accessible but powerful approach to developing a strategy that will put you light years ahead of the competition!.

Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple"Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!"--Garr Reynolds, author of Presentation Zen and The Naked Presenter"At its core, this book is not about Apple. It's about delivering the best experience possible."--Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc."An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb"Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business."--Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction"Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today."--Peter Steinlauf, Chairman, Edmunds.com"This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. "--Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profitsIn The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service.Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple's retail space and learning about Apple's vision and philosophy. Using insights and data from these sources, he breaks down Apple's customercentric model to provide an action plan with three distinct areas of focus:Inspire Your Internal Customer with training, support, and communications that create a "feedback loop" for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service--Approach, Probe, Present, Listen, End with a fond farewellSet the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your productsWith The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience.-

A new app and website makes this classic Schaum's bestseller better than ever-like having your own virtual tutor!If you're enrolled in in an organic chemistry course, you probably know that study and practice outside the classroom are essential for excelling in class and on exams. In this classic Schaum's bestseller, you'll find the powerful, all-in-one study tool you need, thoroughly updated to match the latest course scope and sequence.Trusted by more than 40 million students to help them succeed in the classroom and on exams, Schaum's Outlines cover course information in an easy-to-follow, topic-by-topic format, and provide access to detailed videos featuring course instructors explaining the most commonly tested concepts. Schaum's Outline of Organic Chemistry, Sixth Edition, includes:Access to a NEW Schaum's app and website1,806 fully-solved problems4 detailed problem-solving videos onlineExercises to help you test your mastery of organic chemistryCoverage appropriate for the following courses: Organic chemistry, physical chemistry, analytical chemistry, biochemistry, chemistry education, anatomy/physiology, and molecular biologyCoverage of all organic chemistry concepts, including structure and properties of organic compounds, bonding and molecular structure, stereochemistry, alkenes and alkyl halides, spectroscopy and structure, amines, phenolic compounds, and much more

A Wall Street insider draws back the curtain on how financial firms take advantage of individual investors-and delivers the information and insights you need to turn the tablesNationwide brokerage firms have perfected the secrets for how to legally fool the rest of us into giving them our hard-earned money.Written by a renowned leader and financial reform advocate who has seen every trick in the book firsthand, Outsmart the Money Magicians reveals how biased the financial system often is, and helps you see through the illusions, understand exactly what is happening with your money, and make investing and tax decisions accordingly. You'll learn everything there is to know about how often Wall Street and the IRS rely on hard-to-see deceptions that encourage the public to behave a certain way, including:Encouraging people to save a fixed amount each month in an illusion called Pay Yourself FirstHiding the profits created by dividends and rebalancing, to motivate people to sell investments worth keepingLeveraging fear of the higher "tax bracket" to incentivize us to spend more money on government-approved deductionsGiving every member of their salesforce the same "advisor" title even though they often have very different offerings like mortgages, insurance, and credit cards Forcing advisors to use their customers like products whenever they change firmsRefusing to commit in writing to a service model regular people can understand and appreciateOutsmart the Money Magicians provides clear, easy-to-understand action steps to protect your portfolio and maximize your wealth-building efforts. Readers will learn the 14 Questions to Ask a Financial Planner and access templates for the kinds of reports Wall Street should be providing. With an example of the kinds of notes you should get after meeting your advisor and specific charts about how to look at your profit, this book gives experts and beginners alike an inside view to how Wall Street should improve.At a time of heightened confusion, anxiety, and mistrust of our financial institutions, Outsmart the Money Magicians provides anyone who is concerned about their personal finances with invaluable insider insights and practices for avoiding the most common financial traps created by the IRS and Wall Street. The book arms you with the information you need to see your money, your advisors, and your investment firms with full clarity, so you can make the best possible decisions when it comes to building your portfolio.

" The authors provide a proven, step-by-step five-week program giving parents the tools they need to successfully build upon their child's strengths while effectively managing challenging behavior. Packed with brand-new content, this fourth edition has been thoroughly updated to integrate state-of-the-field scientific and clinical advances, providing a timely and thorough response to the current issues facing parents of young children."--Publisher marketing.

From the thought leaders who helped Tim Cook transition Apple from "thinking different" to "working different together"-a timely guide that helps leaders be more creative and creatives be better leadersPlagued by siloed thinking, overt selfishness, and general loneliness, today's average workplace is fueled by fear-the exact opposite of what healthy cultures are all about. Renowned leadership and corporate culture consultants Chris Deaver and Ian Clawson present the proven framework they have used to ignite organizational success worth billions of dollars at Fortune 500 companies throughout the world.In Brave Together, they deliver a set of meta-principles that leaders can use to leverage the potential of co-creation: the power to be brave enough to shape the future with others-in any domain. These principles include: lead with questions, turn pain into power, make others the mission, define the situation, create context through patterns, and follow your true north.Brave Together offers a way to help power a bright future that isn't self-made but shared. When you're in it together, anything is possible.

The logical, inspirational, and simplified approach you need to lead through unprecedented chaos-and help your teams and organizations thriveIn today's world of near-constant disruption, every leader faces a slew of conflicting demands involving employees of different generations, cultures, and age groups; one of history's tightest labor markets; and never-ending geopolitical, climate, financial, and health challenges.Lead Through Anything provides simple, tested and actionable strategies to help you continually level-up your impact as an individual, manager, and leader. It walks you through the process of developing a leadership mentality that balances three key elements to achieve sustainable success:Purpose: Create and share a vision that motivates collective achievements and aspirations Vitality: Generate a high level of connection and trust within your teams and organizationAgility: Inspire and empower yourself and others to continuously learn and improveLead Through Anything focuses on a wide variety of skills, such as aligning people and energy to a common cause, building effective teams and helping them work together more selflessly, establishing positive confidence more often in oneself and others, increasing engagement and retaining top talent, and shaping a positive, impact-driven organizational culture.

Chances are you haven't been making the best investing decisions. Why?BECAUSE THAT'S HOW WALL STREET WANTS IT"[T]he always irreverent author of the Reformed Broker blog has written an excellent narrative that shares all of your broker's dirty little secrets. Much like Michael Lewis' Liar's Poker captured the essence of 1980s institutional Wall Street, Brown's Backstage Wall Street recreates the boiler room retail brokerage culture of the 1990s and early 2000s in vivid color."-FORBES"With a smirk, a lashing wit, and an appropriate irreverence, Joshua Brown gives voice to what all investment professionals are-or should be-secretly thinking."-MICHAEL SANTOLI, Barron's columnist"The pages of this book are filled with colorful exposés of misconduct in the way Wall Street presents and sells itself (and its financial products offerings!). . . . Run don't walk to read Brown's chronicles of deception [perpetrated by] those wonderful folks on Wall Street, who nearly bankrupted the world's fi nancial system a few short years ago."-DOUGLAS A. KASS, Seabreeze Partners Management, Inc."Everything you've ever read about Wall Street is a total lie. Everyone is lying to you every day. Until you read this book."-JAMES ALTUCHER, Formula Capital and author of I Was Blind but Now I See"Joshua wants Wall Street to be awesome. You can feel it every day on his amazing blog and in this great book. He is happy to shout when Wall Street drives him crazy. I guarantee you will enjoy this book that describes the action behind the business of Wall Street and his own experiences along the way."-HOWARD LINDZON, Lindzon Capital and founder of StockTwits "Joshua Brown may be the funniest writer on finance today, but Backstage Wall Street could make you cry more than laugh. The buffoons, manipulators, and incompetents Brown parades before us are the stewards of our retirement accounts....What's important is that investors understand the choices before them. Backstage Wall Street goes a long way to taking us backstage, while making us laugh in the process."-BARRON'S About the Book:Wall Street is very good at one thing: convincing you to act against your own interests. And there's no one out there better equipped with the knowledge and moxie to explain how it all works than Josh Brown. A man The New York Times referred to as "the Merchant of Snark" and Barron's called "pot-stirring and provocative," Brown worked for 10 years in the industry, a time during which he learned some hard truths about how clients are routinely treated-and how their money is sent on a one-way trip to Wall Street's coffers.Backstage Wall Street reveals the inner workings of the world's biggest money machine and explains how a relatively small confederation of brilliant, sometimes ill-intentioned people fuel it, operate it, and repair it when necessary-none of which is for the good of the average investor.Offering a look that only a long-term insider could provide (and that only a "reformed" insider would want to provide), Brown describes:THE PEOPLE-Why retail brokers always profit-even if you don'tTHE PRODUCTS-How funds, ETFs, and other products are invented as failsafe profit generators-for the inventors aloneTHE PITCH-The marketing schemes designed for one thing and one thing only: to separate you from your moneyIt's that bad . . . but there's a light at the end of the tunnel. Brown gives you the knowledge you need to make the right decisions at the right time. Backstage Wall Street is about seeing reality for what it is and adjusting your actions accordingly. It's about learning who and what to steer clear of at all times. And it's about setting the stage for

A new app and website make this classic Schaum's bestseller better than ever-like having your own virtual tutor!Rigorous review and practice outside the classroom is essential to excelling in your beginning chemistry class-and on your exams. You'll find the powerful, all-in-one study tool you need in this edition of Schaum's Outline of Beginning Chemistry. Thoroughly updated to meet the emphasis in current courses, it works as a supplement to your textbooks, a go-to chemistry reference, and practice guide to give you the confidence, skills, and knowledge you need to succeed.Trusted by more than 40 million students to help them excel in the classroom and on exams, Schaum's Outlines cover course information in an easy-to-follow, topic-by-topic format, and provide access to detailed videos featuring course instructors explaining the most commonly tested concepts. Schaum's Outline of Beginning Chemistry, Fifth Edition, includes:Access to a NEW Schaum's app and website673 fully solved problems16 detailed problem-solving videos onlineSupport material for all major textbooks for high school chemistry, general chemistry, and beginning chemistryCoverage of all beginning chemistry concepts, including atomic masses, chemical bonding, inorganic nomenclature, essential equations, stoiciometry, kinetic molecular theory, organic chemistry, nuclear reactions, and much more

The bestselling guide for beginner real estate investors is back, and better than ever-with more than 40% new material to help you find-and profit from-new opportunities in today's marketWhen the first edition of the bestselling Investing in Fixer-Uppers came out in 2003, browsing newspaper classified ads was the best way to search for fixer-uppers. Now, updated to reflect modern realities in the drastically changed property market, Investing Fixer-Uppers, Revised Edition gives you the most timely, accessible guide to finding great opportunities-and profiting handsomely-in the today's market.Written with the hands-on, real-life expertise of seasoned investor-educators with more than 250 properties between them, Investing in Fixer-Uppers provides an easy-to-follow roadmap for adding value to a rundown house or apartment and profiting tens of thousands of dollars-without waiting for appreciation. In these pages, you'll learn about the power of seller financing, how to create a million-dollar property, how to specialize in the right kinds of properties, and more. Jay's revised chapters also include:Two Years to Financial IndependenceSpecializing to "fast track" Your IncomeJay's Favorite "Money Stretcher" TechniquesCreative Financing without BanksSeller Financing Gives the Buyer Total ControlCarrybacks and Wraps When It's Time to SellMillionaire Magic: Jay's Buy, Fix & Hold Strategy

"Passing the HESI A2 exam is required for admission to many nursing schools--and scoring well is essential when you're applying to the top programs. This book offers the intensive practice you need to feel fully prepared and super confident on test day, with practice tests that match the actual HESI A2 exam in content, format, and level of difficulty."--

"Passing the Test of Essential Academic Skills (TEAS) is required for admission to many nursing schools and scoring well is essential when you're applying to the top programs. This book offers the intensive practice you need to feel fully prepared and super confident on test day, with 5 full-length practice tests thoroughly updated to reflect the exam's new format"--

"Passing the Test of Essential Academic Skills (TEAS) is required for admission to many nursing schools--and scoring well is essential when you're applying to the top programs. This book offers complete coverage of all four of the core sections and the review and practice you need--all updated to reflect the exam's new format."--Provided by publisher.

Achieve Your Best Score!A strong ACT score will still help you stand out to college admissions officers. This guide is the most comprehensive and relevant ACT prep tool on the market. We will help you excel on your exam with:8 full-length practice testsAccess to a robust ACT online platformRealistic practice questions¿just like the ones on the real ACT¿with thorough answer explanationsExercises that specifically address the concepts tested in all ACT sections, including the paired-passage format of the Reading test, the Essay format (including information on scoring), and hundreds of Math practice questionsExpanded answer explanations for the questions students find most challengingStudent-tested strategies by expert authors who have prepared thousands of exam takers for successIndex of all question types

Achieve Your Best Score!A strong ACT score will still help you stand out to college admissions officers. This guide is the most comprehensive and relevant ACT prep tool on the market. We will help you excel on your exam with:8 full-length practice testsExclusive to the Elite Edition: 215 Extra Challenging Questions¿ACT problems every top-scoring student should know, with expanded explanationsAccess to a robust ACT online platformRealistic practice questions¿just like the ones on the real ACT¿with thorough answer explanationsExercises that specifically address the concepts tested in all ACT sections, including the paired-passage format of the Reading test, the Essay format (including information on scoring), and hundreds of Math practice questionsExpanded answer explanations for the questions students find most challengingStudent-tested strategies by expert authors who prepared thousands of exam takers for successIndex of all question types

Make tons of money, love what you do, work where you want-and spend 90 percent of your week outside of your workdayIt wasn't long ago that entrepreneurs believed non-stop hustle was essential for success, equating the hours put in to their level of ambition. But for many independent business owners today, living through the stressful pandemic years has shown there has to be a better, more sustainable way.In 3 Hours a Day, Knolly Williams offers first-hand evidence that smart entrepreneurs can do what they love-and enjoy far more money and free time-while working less and living more.Williams, also known as The Business Healer, shows you how to transform your work life in a proven 7-step process that includes prioritizing dollar-producing activities while relegating non-dollar producing activities to your capable crew. In these pages, you'll learn how to:Hone Your SuperpowerEvaluate Your BusinessBalance Your BusinessDelegate Your BusinessOrganize Your BusinessDesign Your 3-Hour WorkdayQuadruple Your SalesFilled with practical advice, useful tips for prioritizing and more, the blueprint offered in 3 Hours a Day gives you the freedom you've been striving for-financial freedom, time freedom, and location freedom-and the life that comes along with it.His earlier successes include building a multi-million-dollar record company in his 20s, becoming one of the top Real Estate brokers in the U.S. in his 30s and building a thriving business coaching practice while speaking in over 100 cities in his 40s.

Learn how to master the art of convincing others in any business situation-with insider tips from a former FBI hostage negotiator and a top DC publicistFrom CEOs communicating with board members to managers negotiating salary increases and entrepreneurs looking to raise capital, it's impossible to overstate the role of persuasion in making your personal and professional goals a reality. The ability to convince others-respectfully and effectively-is one of the most important skills you can master, whatever your profession. In Convince Me, you'll find eye-opening, behind-the-scenes details revealing how some of the best in the business ply their trade.Inside, you'll discover how to:Adapt Forensic Listening(TM) techniques to your needsUnderstand "unstated narratives" and employ de-escalation techniquesBecome a master at generating enthusiasmRead people effectively and spot attempts at manipulationWalk through the type of story arc negotiators use to gain a hostage taker's trustAnd more!Delivering compelling, real-life stories that give you an inside look at the kinds of techniques and strategies that prove effective in high-risk situations, former FBI hostage negotiator Chip Massey and top DC publicist Adele Gambardella show you how these tactics can be used in any business situation you'll face. You'll find fascinating tips on how a hostage negotiator reads people, rooms, and situations at a glance and gain insights from the neuroscience of convincing. Armed with useful, ready-to-use strategies and insightful advice as to how, when, and with whom each tool can best be used, you'll finish Convince Me feeling more capable and confident about your own powers of convincing others.

Manage toxic coworkers, support bullied colleagues, and thrive in the workplace and beyondRanging from general conflict to psychological violence, workplace bullying has become an epidemic at many offices. The Workplace Bullying Institute reports that workplace bullying affects 80 million+ workers. And with the Great Resignation, we're seeing that a toxic culture or manager is one of the top reasons employees leave a company. If you or a coworker is experiencing bullying, Walk Away to Win belongs in your anti-bullying arsenal.In Walk Away to Win, Megan Carle draws on her own experience as a target of workplace bullying and reveals how unhealthy workplace cultures enable bullying, describes the costs of such bullying to the bottom line, and explains what business professionals of all levels can do to combat bullying against themselves and their coworkers. She analyzes the common characteristics of bullies and helps readers understand how to face each style of bullying behavior. Walk Away to Win is organized in four parts:Part One is devoted to Recognizing workplace bullying. Here, you'll be introduced to the fundamentals of workplace bullying.Part Two is devoted to Understanding the cultural context in which workplace bullying thrives. The big picture that will help you better understand bullying.Part Three highlights Identifying bullying in the wild through real-life workplace bullying examples and will give you an understanding of the different ways bullying shows up.Part Four will help targets Navigate and move on from workplace bullying, whether that means staying in your role or walking away.Walk Away to Win sends a loud-and-clear message to targets: You are seen, you are doing nothing wrong, you have options, and success may look different from what you have been taught. It offers hope and sanity-and a way to preserve your dignity in even the most toxic of workplaces.

An eye-opening panoramic guide providing the economic literacy you need to be in control of your money decisions and get on the path to long-term financial independenceEverything that happens in the world-even things we don't see or understand-affects our abilities to earn, invest, and make money. And believe it or not, affecting the change in the world that you would like to see is driven by what you choose to do with your money. But how do you know what to do? Where do you begin to answer the question "What Should I Do with My Money?" Certified Financial Planner(TM) and podcast host Bryan M. Kuderna-a nationally recognized advisor and millennial who made his first million by the age of 30-knows first-hand that the key to making wise investment decisions is to know how current issues drive the economy and vice versa.What Should I Do with My Money? provides a sweeping look at how economies and markets are directly affected by the way people live, work, play, love, and hate: these issues, he explains, are the same ones that determine how groups, corporations, and nations make money or lose money. Kuderna demystifies the future of economics by breaking it down into the most important categories and how they impact markets:Population: Population and migration over the past 100 years, the pros and cons of a crowded planet, and how the supply and demand of givers and takers within society affect everythingEntitlements: A thorough look at the past, present, and future of entitlements and government support (i.e., Social Security, Medicare/Medicaid, pensions, stimulus)Education: The history of higher education, student loan issues, and future of college in U.S. versus other developed nationsEconomic Philosophy: Socialism vs. Capitalism, political systems, and the history of various countries' economies and future outlookEnvironment: The green movement, global warming, plastics, and natural resourcesTechnology: Opportunities and threats from the fastest-growing sector of the stock marketWar: Analysis of superpowers U.S. and China, potential threats to both, opportunities for collaboration, and the use of proxy wars, civil military fusion, and nontraditional warfareReligion: The timeless philosophies that have impacted world views, governance, family, and their effects on prior chaptersPersonal Finances: Career advice in attaining 3 I's: impact, independence, and incomeEach chapter includes special features explaining the "macro problem," and what that looks like on your personal "micro" scale-helping you connect the dots of the global issues to your own financial life. Now more than ever you might feel overwhelmed, the victim of existing economic structures, but wait and see how there has been no better time for you to take control and gain wealth. Introspective questions throughout, along with the same financial and economic insights Kuderna offers to his own clients, help you apply your newfound understanding of why what you do with your money goes beyond the kitchen table and is critical to develop your own goals and strategies.What Should I Do with My Money? provides a thorough look at history, current events, and economics, so you can finally understand the important, holistic relationship between the global economy and individual decisions for your financial future.

Named one of Forbes' Top Ten Business Books American Marketing Association Berry Book Award WinnerInternational Book Award Winner American Business Awards Silver MedalistBusiness Book Awards Finalist for International Book of the YearA book for a different breed of business leader, one who looks beyond the moment to create a life of significance.Most of us are familiar with the traditional way of looking at legacy-something preserved in the past. Traditional legacy is all around us, evidenced by the steady churn of autobiographies, bequests, commemorations, and dedications we are forever leaving in our collective cultural wake. This is not the legacy you will find in this book.Legacy in the Making celebrates an active, dynamic form of "modern legacy," seen through the eyes of a select group of extraordinary men and women who are pursuing their enduring ambitions in the age of now. More than caretakers of the past, these modern legacy builders are also the authors of a vital today and tomorrow. Rather than leaving their legacies behind them, they are looking ahead to harness their long-term ambitions and inspire others to help carry them forward. These are not static, traditional legacies. These are legacies in the making.

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From real estate investing guru and popular podcaster James Nelson-ten proven insider steps for dramatically upping your game in today's lucrative real estate marketWhen is the best time to get into the real estate market? "Now," according to Nelson, who draws on scores of evidence to show that any time can be right for jumping into the market, as long as investors have the inside knowledge to get them on the right track. Nelson shows you how to get started in real estate investing and uplevel your game in this practical, easy-to-follow guide that walks you through every step of the process.One of today's leading experts in real estate investing, James Nelson reveals his game-changing approach for making real estate a key part of your investment strategy. The Insider's Edge to Real Estate Investing describes how to identify and purchase properties that align with your goals and experience in the market. Far more than a fix-and-flip guide, however, it then walks you through the process of building a team and creating an expanding portfolio that increases in value and generates ongoing returns. Nelson offers ten proven steps he's learned over his 20-plus years of experience as a real estate broker and investor:1. Find the Right Property Type2. Create Your Dream Team3. Spot the Gems4. Know What to Look For5. Initiate the Underwriting Process6. Raise Capital7. Close the Deal8. Reposition the Property9. Find the Right Tenants 10. Reap the RewardsYou'll learn everything you need to know, from locating properties and the fundamentals of underwriting to raising capital and using tax advantages to invest in more properties. As your real estate investing cycle continues, the snowball of value rolls along, bringing in returns that can support your lifestyle, build a legacy, and create a sense of gratification as you help others along the way.Today, you're looking at a world of opportunities available in real estate investing. The Insider's Edge to Real Estate Investing delivers critical information and insights for doing it the right way.

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