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Customer Experience 5 (CX5)In the fifth bestselling outing, 18 international customer experience (CX) professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles.This is the much anticipated follow-up fifth volume packed with frontline experience, insight and value for professionals wanting to dramatically enhance the customer experience in their organization.In late 2021, CX3 was ranked in Qualitrics Top Ten must-read CX books. They said: These frontline professionals' personal take on Voice of the Customer (VoC) insights, customer-centric culture and more gives you global insights without having to leave your desk.'Editors: Naeem Arif, Andrew Priestley.Contributors are experienced, qualified CX experts and professionals working worldwide including Sirte Pihlaja, Diane Magers, Nick Lygo-Baker, Hamdi Al-Amawi, Philip Rürup, Scott Lee Holloway, Olga Guseva, Georges Essama, Gabriela Geeson, Vaishali Dialani, Natalia Kim, Steve Belgraver, Sebastien Munar, Sandra Thompson, Faran Niaz, Jonathan Daniels and Ahmed Alfaddagi.Topics include: Machine customersAI and leveraging digital technologyCX and niche services ie financial servicesCX transformationsCustomer Research Insights And UnderstandingsCX StrategyMetrics, Measurements And ROI/ROXDesign, Implementation And InnovationCulture And AccountabilityCustomer centricityThe Customer Experience series has quickly become the go-to independent review for CX best practice worldwide.CX; CX strategy; customer experience; CX programmes; CX leadership; VOC; customer experience programming; customer journey; customer leadership; customer satisfaction; net promoter score; Voice of Customer; BoD; customer experience; CX; Voice of Customer VOC; CX leadership; customer journey journey mapping; consumer behaviour; customer service;

A gripping and unputdownable story of love, sacrifice and torn family loyalties during the turmoil of WW1.

Single mother Heather and her 15-year-old daughter, Kayla, have a relationship straight out of a Hallmark movie.

10am: A mother rushes for a train after dropping her daughter at school but is reported missing when she doesn't return to pick her up.

In this heart-wrenching and utterly spellbinding story of love and artistic ambition, a young woman fights to be true to herself in a world where duty, money and class jeopardise her dreams.

When a football player follows her home from an illicit party, preacher's daughter Allie unmasks a secret her mama has been trying to pray away for almost seventeen years. The women in their family are werewolves. All except for Allie's mama.To protect her normal life, Allie's mama dumps her off in the wilderness with three aunts she's never heard of, let alone met. But Allie hardly has a chance to find her bearings among these strangers who are family before somebody kidnaps them and burns down their ancestral home.Allie has one high-speed road trip with her wolfier-than-thou cousin, Morgan, to learn how to make her way in a world she never knew existed.

When burnt-out nurse and wannabe writer, Ella, flees her suffocating life in Melbourne for a housesitting assignment on a remote rural property, she is thrust into a brutal and unfamiliar landscape. Her budding friendship with Tom from the neighbouring property reveals a more tender side to the land, with a vast beauty that penetrates all her defences, and stirs neglected yearnings and unsayable questions. Yet this strange mix of brutality and tenderness also uncovers buried bones of the past, and Ella's stubborn curiosity draws her into a dangerous mystery that has her spinning blind. Has her presence here disturbed more than memories, and will the swirling storm threaten to waken more than the land's red dust?

Melody loves ballet and dreams of dancing like a star. But when it's time for her first ballet class, she becomes worried. She can't stop thinking about things that might go wrong. How will Melody overcome her FEARS and find the confidence to dance?Melody the Unicorn's Big Worry is a story that every child can relate with - a tale about anxiety before starting something new. This heartwarming narrative includes exercises aimed to overcome worries and fear, reduce self-doubt and foster confidence. Filled with beautiful illustrations, the book will keep readers engaged until the last page. Following the story are easy exercises that will help children release their worries, calm their minds and discover their strengths. A valuable addition to any home or school library, this book caters to Kindergartners, first, second and third grade students however its universal message would resonate with younger and older readers alike.

He is 100% "anti woke, anti snowflake and 100% anti f***ing politically correct" as he puts it ("Hell, if you can't poke fun at yourself and then poke fun at the shit people that blight society, there's no point in having fun at all"). It's a biography. It's a diary. It's a music history lesson. It's all three things wrapped up and more. Added with savage, sarcastic humour, this is the story of a former punk as told from a non-Caucasian alternative point of view, his time involved in London's punk rock scene and abroad throughout the entire 1990's and up to the early Noughties. How there was, despite the fun and laughs, a more sinister side which is never mentioned, along with the hypocrisy and the occasional violence that tagged along with it. No holds barred. Warts an' all. It will shock. It will be disgusting. It will make you laugh and then it will leave you emotionally detached. WARNING - some material will be likely to offend.A Punk Rock Diary. No holds Barred. Tells it like it is. Fun. Humourous. Disturbing.

The Red Goddess is an ecstatic journey through the history of Babalon, the goddess of Revelation, a provocative vision of a very modern goddess coming into power. From the Revelation of St John the Divine, back through the Ishtar Gate and forward into a living modern magical current. This is more than a history, it is a passionate account of living magic and the transcendent power of Love. The text takes us from Babylon to Jerusalem to Rome, and onwards to Apocalypse. It confronts us with the language and symbols of our own culture and the denied demonised divine feminine. It looks at the angelic work of John Dee and places it in a European eschatology. It delivers a devastating exegesis on the excesses of Aleister Crowley, and unlocks the secrets of 'Waratah Blossoms.' It explains the immolation of the Californian antichrist-superstar Jack Parsons and his relationship with Scientology founder L. Ron Hubbard. There is also a full supporting cast of Solomon, Simon Magus, St John the Divine, Earl Bothwell, the Templars, Mary, the Magdalene and countless others. This is the missing history of the love goddess in the West.Thirteen essays conclude the book on subjects including: roses, mirror magick, bdsm, aphrodisiac drugs, the information age, love and lust, and the meaning of apocalypse. The Red Goddess is for anyone with blood in their veins, regardless of tradition, background or experience.

"Small Changes, Great Impact" is a powerful guide with free step by step Checksheet that teaches readers how to create meaningful and lasting change in their lives and the world through small, incremental steps. This book explores the science of habit formation and offers practical tips and inspiring stories to help readers adopt new behaviors and attitudes. Whether you want to improve your health, relationships, finances, or the environment, this book provides actionable advice and the tools you need to make positive changes. With its accessible language and powerful message, "Small Changes, Great Impact" is a must-read for anyone seeking to create a better future for themselves and the world.

This story, is hers.I tell it...based solely on the fragments I know, because history matters.I tell it...to understand her better.Though gut wrenching to do, I share it, because she has long ago left this worldfor another where shame cannot reach us.And I tell it...in the hope of keeping it from happening to another young girl. *excerpt previously published in Voices from the Plains anthology series Volume 6

After twenty-one years of professional fighting, an undefeated record, and fifteen major world championships, Floyd Mayweather Jr. said, "boxing is easy, life is much harder." I can't speak to a career in the ring, but I do know that the battles we wage as human beings-whether as spouses, parents, employees, or friends-are just as real and sometimes even more rigorous than a boxing match.In the ring, victory might be claimed within a defined timeframe, but the battles we face as individuals extend far beyond any ring or arena. For me, the wounds stemming from these life battles-whether relational, emotional, or spiritual-cut deeper into my soul than any broken bone ever could. Perhaps you can relate.This is precisely why fight language is a fitting description of life. It is also the explanation for the old-fashioned fistfight being a prism through which to see faith. But how is it a lens for faith? What God says and what we feel rarely line up. God's Word says he is working for our good, yet we may wonder how it can be true as we watch our family members suffer, our health deteriorate, or our loved ones die.God's Word says we are clean and forgiven; we feel guilty and unworthy. God's Word says we are chosen and accepted; we feel lonely and rejected. The fight of faith pushes past our emotions to what God says. This doesn't just happen; we have to fight for it.We're in the fight of our lives, and if you're anything like me, you could also use all the help you can get. I won't pretend to have all the answers here; I've spent more time on the mat than on my feet. Yet, it's on the ground where I have learned the most about the fight; in fact, many of these reflections stem from the gasping lungs, broken noses, and black eyes that life has thrown me.In this intense battle of life, you are not alone. My hope is that these pages strengthen you, increase your spiritual resolve, and provide strategic insight for the fight of faith.

From the creator of the haunting Tales from the Twisted Libra Cemetery series comes a collection of deliciously dark poetry and prose! Join the wickedly delightful Twisted Libra as she weaves a web of gothic verse that is macabre, introspective, sinister, and at times, even erotic! Indulge your fears as well as your fantasies with this latest creation!

La dominazione a letto: il sogno segreto di tante donne. Esistono anche versioni più complete ed evolute della figura della schiava: la H24, schiava devota sempre, tutti i giorni, a tutte le ore, in tutte le situazioni, non solo nel sesso. È una precisa, volontaria scelta di vita, e va precisato che è la schiava a scegliersi il Padrone, tanto per capirci, anche se poi è lui che comanda, dispone, pretende ubbidienza. E se le schiave diventano due? E la prima è succube della seconda? Il divertimento (per tutti) raddoppia. Crescono le situazioni intriganti, le occasioni di sesso di vario genere e non è poi così facile gestire umori, ordini, capricci, nel comune interesse: il piacere di tutte e tre le figure. Si avvisano i lettori che la storia è eccitante e cruda nel realismo delle scene, condivise, volute da tutti, auspicate. Il sesso è il gioco più bello che ci sia, il BDSM è l'eccellenza del gioco, certo, non adatto a tutti, ma chi ci riesce poi non torna indietro. ADATTO A UN PUBBLICO ADULTO, CONSAPEVOLE E CONSENZIENTE

Meaningful Mourning was developed from life experiences and written from a personal, not professional perspective. Like many, the author has lived through tremendous grief. Grief that has brought her to where she is today. While there are many books available that provide support for people in mourning, Meaningful Mourning focuses on multiple ways the reader can honor and celebrate the memory of their loved one in order to move forward. The author has utilized not only her experiences with dealing with death, but also those of others. Though a brief history is provided of the losses of family and friends, the focus is not on them, but on ways to move forward with life after a tragic loss. The desire is that the reader is able to honor and celebrate the memory of the one they loved, so that they will feel whole again.

Catch up with all the Shepherd Security team members and their families in this Holiday Novella. It's Christmas time and amid the hustle and bustle of decorating, buying gifts, and planning the holiday festivities, the missions continue. Will all the teams make it home for Christmas? Bravo Team returns to HQ. Four more team members to get to know as they settle back in. And the New Year's Eve wedding. So much packed into this story. This story takes place between books 14 and 15. Readers are warned it contains spoilers if they haven't read through book 14.

Scotty is no stranger to being bullied, but after a chance encounter in an online chatroom, he finds hope in Rebecca.Scotty is about to find out that people on the internet can be worse than people in real life. Facebook. Twitter. These are the places the modern trolls thrive.How far would you be willing to go to bring a troll to justice?A horrific look at the reality of the damage internet trolls can cause, with a touch of bizarro -- Kevin J. Kennedy, author of Halloween Land

Leander's eyes darken as he whispers against my lips, "How would you have me kiss her, hm? Show me how these wicked, lecherous lips of mine should brand her as my queen." He slides his free hand up my neck and my lips part instinctively. His index finger lazily brushes my bottom lip as he tilts my chin up to look him in the eye. "Let me go," I whisper. And then he kisses me. Softly. His grip begins to loosen just as he breaks away. "Would she like that?" he murmurs, gauging my reaction. "Or would she prefer this?" Before I can speak, his lips are on mine again.

Un libro de cuentos en el que el lector encontrará relatos de amor y odio, envidia, venganza, triunfos y derrotas, chantajes, historias del bajo mundo y circunstancias humanas en las que el ser humano logra sobreponerse, a veces rendirse, ante los hechos que lo marcan.

Loosely inspired by The Princess Bride, this romantasy will delight readers who love the whimsy of Holly Black, the worlds of Sarah J. Maas, and the fun of Pirates of the Carribean.A lady thief. A Fae pirate turned bard. A dragon's hoard of secrets.Lina spends her days as the perfect noble lady and her nights robbing the type of men her father demands she wed. She wants gold to bribe her way onto a ship and flee her gilded cage.Zavi is cursed. To regain his wiped memories, the Fae pirate must sneak into a nobleman's ship and find a magic object. If he fails, he will never know what happened to his brother.Lina and Zavi could attempt the heist-to cure him and free her-only if he can convince her he isn't the villain in this story.But neither of them know the secret that will turn everything upside down...If you love adorable dragons, banter, found family, a cozy vibe but with higher stakes, secrets, a dash of spice, tension, and tattooed males with pointy ears, this fantasy romance standalone is perfect for you. ***This novel is upper YA/NA and contains mature situations.***The story takes place in the same world as The Fae King's Assassin, The Unseelie King's Rebel, and Bound by Dragons. You may begin with this book."What a fantastic story! A fiery thief, a handsome fae bard, and a group of fierce best friends you can't help but root for. The twists and angst punched me in the heart in the best kind of way, and the romance had the perfect balance of spice, sweetness, and swoon. I heartily recommend!" Tessonja Odette, author of the bestselling Entangled with Fae series

Europa and her progeny face alien immigration and environmental degradation. Godless materiality has displaced reverent piety. Faith is absent or fixed on Jewish chimeras. Science has morphed from a tool to understand the world to an infallible deity. Man, too, has morphed - into a soulless husk; folk-divinity has been replaced with inhuman automata. He is the hive-mind; and the automata serve with pleasure the will of their master, who presides over this planet as an irreproachable, material god -- the demon with the blank stare.In the face of this devilry, the Supreme Creator yet exists -- as does duty. God's emissaries have a duty to fight the affliction. In fulfilling his duty, the fighter gives voice to God, and God gives fire to him. This fire is faith and the final solution.Hitlerism is the final solution to Aryan affliction; it describes man's duty as he confronts a cosmic hostility incarnate in the irreproachable. The Hitlerist is the living affront to Jewish supremacy. In fulfilling his mission to restore divine righteousness to existence, the Hitlerist becomes the Hero. And the Hero endures.

They've been through it all. From crashing into the ocean to altering their own memories, the Adrift family is ready to go home. But what's the best way to get there? And how can they be certain everyone arrives in one piece?Follow one group across Colonial America as the other sails the Atlantic. All of them with one singular destination, and none of them with quite the same plans to get there.If time holds no guarantees, what does the future look like?Only time will tell...

Love. Destiny. Honor - Two lives entwined by fate in an origin story you have never heard before.

When humanity is threatened by a gigantic space monster that eats fishing boats, a loophole in the US Constitution reveals that the task of destroying the creature falls to Wilhelmina, The President's Exterminator.

Can you hit rock bottom in space? Frank's a rookie space repo man struggling to get by in the cutthroat world of reclamation. As if dealing with creditors isn't hard enough, there are the ruthless repo agents like Krallix who swipes Frank's latest haul and turns his trusty ship, Fetch, into a floating scrap heap. With his life on the line, Frank's survival depends on his somewhat questionable cleverness, a ship that's seen better days, and a bizarre alien slime he never should've laid hands on. Can Frank survive long enough to reclaim his haul? Join Frank on this cosmic rollercoaster of mishaps, mayhem, and alien goo gone wild.

A maniacal religious fanatic, a physician following the preaching of his reverend and mentor uses quotes the bible to go on a crusade against the LGBTQ+ community. He becomes a serial killer and is sought by the FBI and investigators Vic Gonnella and Raquel Ruiz who are recurring characters in the Vic Gonnella detective series. Twists and turns take place as the killer is chased to prevent further murders.