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In organizations, it's a miracle our conversations get us anywhere at all - we are constantly distracted by goals, consumed by the draw of emails, multi-tasking in everything that we do. We rush from meeting to meeting, from call to call. We don't take breaks and we work on the move. Even our downtime is stimulated - videos, social media, noise.We spend about 80% of our day involved in communicating and at least half of that should be listening and yet only 2% of people have ever had any formal training in how to listen.This book supports leaders by showing them how to cut through the noise and listen expertly. It is a constructive toolkit for raising the game in communication with strategies, tools and techniques to implement with confidence. Discover:* How to find out how people are feeling.* How to set up different modalities of listening in your business.* How to determine what kind of listener you want to be.* How to implement practical tools - using short, medium and longer-term strategies.* How to help others listen to you more fully.In a world of remote working, where we need to acknowledge different and minority voices, and where leaders are juggling uncertainty with so many challenges to solve, expertise in listening and communicating in a way that supports listening are more important than ever. The Listening Shift provides the tools you need to create a listening environment where colleagues feel heard and acknowledged, and yet they understand clearly how to move forward.

Is your senior leadership team fully aligned and ready for fast-paced change?Even the most cohesive teams can find themselves derailed by the uncertainty of change. High workloads increase stress, changing priorities cause confusion and the frustration of unresolved differences of opinion creates tension and division in teams. Join thousands of leaders and teams who have already benefitted from revealing the hidden dynamics of their non-verbal behaviour and discover how you too can use it to align your team, reduce stress, increase understanding and resolve differences of opinion with more trust and transparency so your team: Is full of vitality and vigour, excited about possibilitiesHas clear objectives, pulling seamlessly together in one directionKnows exactly what to think, say and do to get the best from each otherDrawing on a decade of Equine Facilitated Leadership to fine-tune the skills of leaders and teams, Opus reveals the 12 hidden dynamics that every team needs to make visible to achieve optimal team performance"e;Unambiguously brilliant."e; Adrian Packer CBE, CEO, Core Education Trust"e;Opus could seriously result in a significant improvement in both relationships and performance, for you and your teams."e; Gina Lodge, CEO, The Academy of Executive Coaching

What does it really take to succeed in business in the developing world? One man's remarkable journey from a rural Nigerian village to a top job in a global corporation reveals the challenges, the opportunities and the issues we must all face up to if we're to create positive organizational and societal impact, equality and equity in global business. Babs Omotowa has spent his life rejecting the status quo. His own career disproves the unthinking perception that Africans underperform in global businesses, and his insistence that bigger societal issues such as community development, corruption, transparency and pollution belong on the corporate agenda alongside market and production target has revolutionized big business's approach to the developing world. From government agency blockades due to his refusal to pay an illegal levy, to the fallout from his resistance to paying $2bn to fund elections, to bringing transparency to oil spills and revenues to government, to creating strategic master-planning for community development and to taking tough stance to address corruption issues, his story exposes the challenges of big businesses in developing countries and reveals a better way for multinational companies to navigate these challenges: with integrity and courage.

This is a practical guide for managers in Service Operations to help them to improve the performance of their operation by using the Active Operations Management (AOM) method, developed by the authors.AOM is a unique blend of the human and technical sides of performance improvement. On the one hand it offers a practical guide to planning and managing workers time in order to optimize the delivery of targets for cost, quality and service. On the other hand it provides insight into human motivation and behaviour that are critical to delivering performance improvement changes that will last.This is a practical 'how to' book rather than a theoretical tome, aimed at demystifying management theory, debunking unhelpful jargon and helping managers apply techniques directly to their own working environment.In a complex and rapidly changing world, the last thing managers need is internal complexity in the way they manage the delivery of service to customers. Simplifying the management of operations is essential if organizations are to be agile enough to adapt, survive and thrive in the modern economy.

Project Future is a structured framework to help aspiring entrepreneurs, freelancers and contractors plan for success. Discover a lightweight, practical, project-management based approach to evaluating options and moving forwards to a remarkable future.

When you become the final decision maker, everything changesWe all know that it's tough at the top. But nothing, nothing can quite prepare you for becoming CEO.Philip Levinson has experienced that "e;What now?"e; moment as a rookie CEO. In Three Peaks Leadership, he shares the challenges he's faced and the lessons he's learned to help aspiring and new leaders prepare for life as a CEO. The book charts a typical CEO journey, starting in the foothills, looking ahead to the role and how you can prepare for it, before scaling the three peaks:* the first 100 days in role* running the business, and* preparing your company and yourself for your exit.It's an expedition that needs the right preparation, mindset and approach, not to mention stamina, resilience and support.Three Peaks Leadership offers a unique route map for that journey. It's a hands-on guide, a framework of strategies, tools and techniques that will inform the rest of your career.Whether you're in the foothills or already scaling your first CEO summit, Three Peaks Leadership will show you the way.

Leaders are under increasing pressure to ensure their businesses are gender-balanced and inclusive, and eliminate the gender pay gap for the benefit of the economy and society.But how? And what does that mean for YOUR business?This pioneering book is a route map to help leaders get started and navigate the way to leading a high-performing gender-balanced business. It features:An easy-to-follow ten-step guide with practical advice and solutions:Case studies to illustrate how businesses like yours have implemented winning ideasA compelling 5-minute pitch to inspire your team to take action.Fixing the gender gap is a key indicator of an effective leader in the 21st century, and gender balance is essential to enable transformational business growth. Audience: Business schools often use automotive case studies and are increasingly interested in diversity and inclusion, and so this book makes ideal recommended reading for MBA and Business Management courses. The Centre of Automotive Management at Loughborough University School of Business and Economics, Warwick University and Coventry University have strong automotive connections, for example. In addition the book would suit the Institute of the Motor Industry Automotive Management Level 5 course.

'Lead Beyond The Edge' inspires and equips you to lead extraordinarily at work and at home. Its distinctive scientific leadership framework enables leaders like you to act in spite of fear and provides you with the mind strategies you need to overcome any challenges. Accomplish anything, anytime, anywhere!

What if struggle isn't a battle to fight, a trap to avoid, or a sign of weakness, but precisely where the magic happens - where we do our best, most important work?

Managing people doesn't have to be Mission Impossible. With the right mindset and the right skillset, it can be richly rewarding for both you and the business you work in. Mission: To Manage will develop both, and help you become the leader your team want to follow.

Every leader cares about inclusivity, wellbeing and performance. For technical organizations these issues are especially acute: in the least diverse sectors, with every-increasing issues around mental health and resilience, companies need to realize continuous gains in performance and productivity to stay ahead,or even just to stay in the game,in a fiercely competitive space. How can leaders square the circle?This book will show you how to build a Strengths-Based Organization: an organization which is based on the scientific understanding of what helps individuals to flourish and organizations to reap the benefits.

A step-by-step playbook of EXACTLY how to deliver successful transformations and large-scale change programs with the best chance of success.

Transform your life, work and organization with a 6-point philosophy of work to inspire yourself and your people from the inside out.

Whether you practise yoga or not, these powerful, ancient tools will help you find clarity and peace of mind in a busy world.

Before you get on the Money Train, here's what you need to know...You have a great business idea but no money. There are investors out there with money looking for interesting new businesses. On the face of it, it's a match made in heaven, with lots of positives - but beware the negatives.Those investment decisions will shape the future of your business. The standard models that investors impose on start-ups and young companies can mean loss of control, overbearing input, disproportionate reward to the wrong shareholders, or founders being squeezed out of their own businesses. Investment can also prop up a business artificially, building false hope and disappointment in the long term. 'The roadmap to a goldmine; David Pattison spills the secrets that are normally kept to exclusive networks or charged for six-figure fees. Set to be the essential guide for entrepreneurs who want to take their business to the next level.' - Bruce Daisley

A practical guide for small business owners considering their retirement options.

A blueprint for business success: 75 essential lessons to help you start, scale and sell your business - adding value and making you a better leader along the way.

Proven, practical strategies and tools to help you build and maintain great working relationships, manage challenging relationships - and stay confident and resilient in today's high-pressured and rapidly-changing work environments.

The instruction book that didn't come with your child. A comprehensive guide to being the best parent you can be, connecting and communicating in a conscious and confident way with your children, so that you can both enjoy a great relationship and you can help them shine their unique brilliance in the world.

"e;This book is written so anyone who wants to know about living by the coast, with information and advice any coastal dweller should know (and I didn't).Useful for foragers, bushcraft types, survivalist enthusiasts, preppers or just folks that want to expand knowledge.Simply presented and easy to read and understand."e;

Simple strategiesfor super-busy people to kick stress into touch, take control of their life,and become their own best friend in the process.

The way HR is working isn't working. Research suggests that people are unhappier at work than ever. We've spent decades chasing silver bullets in HR, but there is another way. People Not Paperclips draws on the fields of OD, psychology and cultural change to put the 'human' back into Human Resources.

A book for managers who have tried to deliver business change but felt frustrated and disempowered by the experience, for people who want to stand up and make a difference igniting and inspiring successful change but don't know where to start. This is a complete toolkit for aspiring Change Superheroes!

A mental health survival guide for those working in high-pressure professional careers, from a high-flying Big 4 accountant who's struggled with depression, anxiety, stress and suicidal thoughts and learned a lot along the way.

Collaborative Creativity is a powerful methodology for groups that uses short bursts of creative challenges to help people go beyond rational/conscious thinking and uncover, with constructive consequences, the emotional/irrational sphere that influences behaviour.

Get more done. Seize Control. Start Today. Simple, immediate, actionable ideas on how directors, managers and business owners can get more done, more quickly. If you want to look back on your working week with satisfaction and eagerly anticipate the next, read this book. And start your own Monday Revolution, this week.

Discover how to reclaim your ability to make intentional decisions about where to place your time and attention, to improve your creativity, happiness, and success.