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39 essential rules to delivering impeccable service - from the man who ran Disneyworld.

From Bronze Age India to a Surrey Stationers via pencil wars and accidental inventions: a hilarious insight into the familiar yet unexpectedly bizarre world of stationery.

Timeless business wisdom from an award-winning business writer

Published in the highly-acclaimed Human Horizons Series, established as the pre-eminent list for people with disabilities, the elderly and the afflicted, and those who care for them.

Shows how everyday Romans sought to survive and thrive under the afflictions of disease, war, and violence, and to control their fates under powers that both oppressed and ignored them. In this book, the author seeks out the ordinary people who formed the fabric of everyday life in ancient Rome and the outlaws and pirates who lay beyond it.

The Great War was the first truly global conflict, and it changed the course of world history. In this magnum opus, the author examines the conflict in every arena around the world, in a history that combines scholarship with vivid and unfamiliar eyewitness accounts, from kings and generals, and ordinary soldiers.

Tells the story of their quest to coach the team and eventually, organise an international fixture - Pohnpei's first since a 16-1 defeat many years ago. This book shows how the passion and determination of two young men can change the face of football - and the lives of total strangers - on the other side of the world.

Now with a new postscript by Thomas Buergenthal telling the moving story of his mother's search for him after the war.

Suspended in a strangely modern-day version of limbo, a young man must create a life for himself in the wake of incarceration. Known only as the Kid, and on probation after doing time for a liaison with an underage girl, he is shackled to a GPS monitoring device and forbidden to live within 2,500 feet of anywhere children might gather.

A novel of prejudice, community and what it means to be a man in the American South. It explores the deep prejudice of the American South in the tradition of Harper Lee's "To Kill A Mockingbird" and Toni Morrison's "Beloved". It is the story of a young black man sentenced to death for a murder he did not commit.

Money doesn't grow on trees. Or does it? From Indian vultures to Chinese bees, nature provides 'natural services', 24/7. This book offers impactful stories, containing both warnings (such as in the tale of India's vultures, killed off by drugs given to cattle, leading to an epidemic of rabies) and also the positive.

Why is the Victoria Line so hot? What is an Electrical Multiple Unit? Is it really possible to ride from King's Cross to King's Cross on the Circle line? This book offers an informative history of everything you need to know about the Tube.

Showing the lessons that can be learned from the past, the author explores twelve universal topics, from work and love to money and creativity, and reveals the wisdom that we've been missing. It stepping into the territory of Alain de Botton and Theodore Zeldin, is 'practical history' - using the past to think about our day to day lives.

Examines the realities of Jewish life across Europe up to the very eve of World War Two. In this book, the author presents a disturbing interpretation of the collapse of European Jewish civilization even before the Nazi onslaught.

The little-known story of the creator of the modern state of Qatar.

Family secrets and lies in small-town America, from Man Booker and Orange Prize shortlisted author Esi Edugyan.

A sharp analysis: through dialogues, parodies and essays, the author sheds light on what he called 'an apocalyptic codex of our worst fears', creating a critique that is literature in its own right.

Asks how we balance personal autonomy with the intimacy of relationships, and how we balance private decisions with the obligations of belonging to a family. This novel shows how one family, by finally allowing itself to experience the shared quality of grief, is able to rekindle tenderness and hope.

Michel is ten years old, living in Pointe Noire, Congo, in the 1970s. His mother sells peanuts at the market, his father works at the Victory Palace Hotel, and brings home books left behind by the white guests. Planes cross the sky overhead, and Michel and his friend Lounes dream about the countries where they'll land.

Suitable for those who want to succeed and stand out from the herd, this book is for managers who know that their organisations are stuck in a mindset that thrives on fashionable business theories that are no more than folk wisdom, and whose so-called strategies that are little more than banal wish lists.

'I can never understand how the scribbles of such an ordinary person... can possibly have value.' So wrote Nella Last in her diary on 2 September 1949. This is a collected edition of bestselling author Nella Last's diaries, including substantial material from the war years.

Describing the experiences of twenty ordinary people from around the world, this title explores the everyday aspects of war: not only the tragedy and horror, but also the absurdity, monotony and even beauty.

A unique single-volume history of the road to El Alamein - 'the end of the beginning' - and the bloody battle that followed ...

An irreverent sleuth tackles the riddle of existence that has puzzled man since the dawn of time

A new partnership of biologists and mathematicians is picking apart the hidden complexity of animals and plants to throw fresh light on the behaviour of entire organisms, how they interact and how changes in biological diversity affect the planet's ecological balance. The author explores these and whole range of pertinent issues.

The author has been to the future a few years ahead of the rest of us - and reckons it has a lot going for it. This book tracks one curious man's journey to find out what's in store.

Born in 1953 to Anglo-Jewish/Nigerian parents, Pauline Black was subsequently adopted by a white, working class family in Romford. Never quite at home there, she escaped her small town background and discovered a different way of life - making music. This is an autobiography from the front woman of influential ska band, The Selecter.

Featuring Latinate and Celtic words, weasel words and nonce-words, ancient word ('loaf') to advanced ('twittersphere') and spanning the indispensable words that shape our tongue ('and', 'what') to the more fanciful ('fopdoodle'), the author takes us along the winding byways of language via the rude, the obscure and the downright surprising.

We make decisions, and these decisions make us and our organisations. And in theory, decision-making should be easy: a problem is identified, the decision-makers generate solutions, and choose the optimal one - and powerful tools are available to facilitate the task. This guide to decision making aims to improve decision-making in organisations.

In 1300 a great orator emerged who brought together the currents of resistance. Three years later the terrible prisons were stormed and the inmates set free. The orator was a Franciscan friar, Bernard Delicieux. This book, which forms a kind of sequel to the bestselling "The Perfect Heresy", tells his inspiring life and tragic story.