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An AHA Press/Jossey--Bass ResourceUntapped Options is an invaluable resource for health care leaders who want to help their organizations succeed.

The fourth edition of the book that has become a classic in the field offers a comprehensive review of the management and operation of health care food service departments.

Motivated by business pressures, market consolidation, and the pursuit of quality care, health care professionals in all areas of practice are beginning to explore more fully the tremendous potential of disease management-- a systemwide strategy for proactively managing chronic diseases across the entire continuum of care.

This volume offers practical strategies, procedures and methods for leading within a health care organization, providing guidelines for goal setting and performance assessment, effective use of e-mail, and encouraging employee accountability and innovation.

The release of an Institute of Medicine report in late 1999 changed the landscape of patient safety quickly and dramatically. The news that as many as 98,000 individuals die each year from preventable medical error captured the attention of both the lay and professional public, nationally and internationally.

Defining several major challenges facing health care organizations, this book offers effective solutions developed in other industries that can be practically applied by health care organizations. It also shows health care leaders how to restructure their organizations, and effectively balance costs, quality, and patient access to excellent care.

Sooner or later, every organization will be confronted by a strike, walkout or job action. The information and tactics outlined in this handbook, aim to give health care leaders advice on ways they can minimize the impact of a small labour dispute or even a major walkout.

This book, which is aimed at the 60-75,000 health care board members and the more than 20,000 executives they work closely with, revises and expand on the publication, "The Trustee Handbook for Health Care Governance".

Acting as a guide for health care executives, this book shows how to establish educational and training priorities. It offers a model for integrating the facets of staff education and performance evaluation. It also presents adult learning strategies and provides strategies for measuring the value of training.

Offers professional and executive-level insight into trends and potential technological advances in the field of medicine. This book covers topics ranging from: fundamental advances in computing and administration, research, nursing, and patient care delivery to non-invasive surgery, bio-molecular therapies, bionics, and more.

A comprehensive resource that helps health care ethicists meet the demand of challenges, such as managed care, medical technology, and patient activism. Through a review of core principles and a selection of cases, it shows practitioners and students how to apply ethics in the day-to-day administration of health care organizations.

No other resource can affect patient care as much as nurse staffing. With this indispensable guide, nurse managers will increase the precision around nurse staffing by assessing new designs and implementing new approaches.

An AHA Press/Jossey--Bass Publication Learn to reconceptualize strategy development in today's uncertain environment. This book introduces three specific techniques----scenario planning, decision analysis, and game theory---- that have been developed in the corporate world and tailored to the unique needs of the health care industry.

This reference provides expanded citations in vital areas such as institutional liability, genetics, managed care, integrated delivery systems, professional regulation, and antitrust law. It is endorsed by the American Health Lawyers Association and the American Hospital Association.

This comprehensive edited collection focuses on disease management strategies for patients. The book offers a systematic approach to integrating the patient into health and disease management, a major part of which is influencing patient behaviour.

This resource on the strategic use of health care information systems offers executives and managers the information and tools they need to communicate with and guide the information system department.

Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence.

Offers an approach to specific topics such as the implementation of managerial goals, instructions for developing accurate measurements for evaluating care, and guidelines for the complex integration of collaborative services in health care. This work is useful for the health services professional.

Published in collaboration with the American Organization of Nurse Executives in Chicago, The Emotionally Intelligent Leader in Nursing shows nurse managers, leaders and emerging leaders how to identify, use, and regulate their emotions (emotional intelligence) to transform nursing and the nursing work environment.

This comprehensive guide to everything you need to know about PR provides a theoretical overview and practical advice for PR professionals new to health care and new ideas and insights for veterans. The authors explain how the PR function can contribute to the success of the contemporary health care organization.