Bøker av Keith Dawson

Let's go, Globetrotters! We're traveling to Australia, home to unique wildlife and some of the world's most spectacular landscapes. Discover what life is like in Australia, and how people live, work and play. Find out about the food, culture and language, and visit some of the most beautiful natural wonders in the world. This exciting series takes students around the world, country by country. Inside each book you'll find maps, statistics, fun facts and photographs, as well as current information on the people, culture and landscape of each country. Every book is a valuable resource designed to support students and teachers.

States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.