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Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, they provide a comprehensive, integrated analysis of a diverse and complex industry.

Written in a non-technical style, this topical text encourages the reader to work through the differences and similarities between law and ethics. Using case studies at the beginning of each chapter to demonstrate scenarios that health professionals may face in day-to-day practice, with a theoretical discussion of legal and ethical issues.

Packed with case examples and applications, this new book applies the lessons learned from these organizations to provide team leaders, training managers and consultants with a practical guide to team leadership based on the principles of the Team Management Wheel.

Describes managing business strategy. This book explains the process of managing complex projects by combining business analysis and project management techniques in order for an organization to implement their business strategy and get the results they desire.

Practical Professional Cookery is recognised throughout the English-speaking world as the established source of recipes for both students and professionals. Practical Professional Cookery covers the full range of work from the most basic dishes to those requiring advanced techniques. Each recipe is presented in a stepped, easy-to-follow format. This revised third edition has been updated with the inclusion of more international, particularly Australian, food and terminology.

Accompanies the City & Guilds 2360 Course C on Electrical Installation Work. This title offers information on installations that need special consideration, for example: explosive and hazardous areas, agricultural and horticultural installations, standby supplies and lightning protection, fire alarm requirements.

Gives a lively and wide-ranging survey of the basic principles of finance and financial accounting for non-specialist students of accounting and finance in a first year course.

Examines Heritage Visitor Attractions from an operations management perspective. This book begins by defining the characteristics of HVAs and the principles of operations management and deals with the design of HVAs. It looks at their quality and improvement, examining capacity management.

Luxury safaris, wilderness backpacking, zoos, aquaria and safari parks all form part of the increasingly successful wildlife tourism industry. This title looks at the ways in which tourists interact with wildlife, examining the results of this contact and the management problems which can result.

This NEW edition now includes material on the implications from both the NHS Plan and the NSF for Older People.

Presents the grammar in a fresh and student-friendly way, and with the focus on context. Suitable for use in the classroom or for self-study, this title includes an audio CD that helps the student to listen to the texts read by native speakers at natural speeds in a variety of accents.

Written specifically for the needs of first year business students, this book builds from definitions through to a clear understanding of accounting statements, their uses and their limitations. It includes examples and case studies and, where appropriate, illustrates with examples from the accounts of well-known companies.

International strategy affects everyone: from the planning departments of large multinational organizations and the governments trying to attract their investment to the managers of small or medium-sized firms. This text provides an introduction to the key issues in strategic management within an international context.

Shows that intangible assets are becoming as important as tangible assets in a knowledge-based service-oriented economy. This book provides a framework for organizations planning for re-engineering and downsizing, a method for determining who and what is valuable to the corporation, given a variety of circumstances.

In most countries, statistics show that 99 per cent of businesses are classified as 'small businesses'. In the UK alone, 99.8 per cent of businesses employ less than 250 staff and these companies contribute more than a half of the UK's turnover. This textbook focuses on these small and medium size enterprises (SMEs).

Summarises the underpinning knowledge for Part 1 Practice for the City & Guilds 2360 or related qualifications. In this title, each exercise is preceded by some theory, which can be studied before doing the practical work. The Exercises have a checklist entitled 'points to consider' which can make the students aware of what is expected.

This text provides the practitioner and student with practical help and guidance on numerous aspects of sporting injuries.

Presents the English essentials for doing business in global marketplace. This title takes account of international contexts, countries and cultures and a business environment where English is often used as the language of communication between speakers of many nationalities.

Contains 3 CDs of the Student's Book listening exercises, featuring a range of international speakers.

A guide to the spa treatments and the information you need to know to succeed in this industry. It includes learning features that help fine-tune your learning, while the Habia endorsed content gives you an introduction to the world of spa therapy.

Examines various aspects of the relationship between tourism and large cities, covering such issues as why tourists visit cities, why cities want tourists, how cities make tourism happen and how tourism impacts on cities and their inhabitants.