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  4. Using Counselling Skills on the Telephone and in Computer-mediated Communication

Using Counselling Skills on the Telephone and in Computer-mediated Communication

av Pete Sanders
Using Counselling Skills on the Telephone and in Computer-mediated Communication av Pete Sanders
Om Using Counselling Skills on the Telephone and in Computer-mediated Communication

Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.

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  • Språk:
  • Engelsk
  • ISBN:
  • 9781898059752
  • Bindende:
  • Paperback
  • Sider:
  • 170
  • Utgitt:
  • 10 desember 2007
  • Utgave:
  • 3
  • Dimensjoner:
  • 158x234x10 mm.
  • Vekt:
  • 286 g.
Leveringstid: Ukjent

Om Pete Sanders

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Beskrivelse av Using Counselling Skills on the Telephone and in Computer-mediated Communication

Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.

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