Active Listening

Listening well is an essential component of good

leadership. You can become a more effective listener

and leader by learning the skills of active listening.

Working relationships become more solid, based on trust,

respect, and honesty. Active listening is not an optional

component of leadership; it is not a nicety to be used to

make others feel good. It is, in fact, a critical component

of the tasks facing today's leaders.

In this new edition, we've added tips and advice dealing

with virtual active listening, and incorporated up-to-date

research from both inside and outside CCL to make sure

you can best meet the leadership challenges you face in

today's world.