BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook

Packed with practical activities and planning support to help you deliver these exciting new qualifications.A complete unit-by-unit course companion for learners.Helps prepare learners for specific job roles.Includes 'Hands on' and 'Ready for Work?' features to develop practical skills.Assessment practice activities and dedicated 'Getting Ready for Assessment' sections support preparation for assignments, tasks and external tests.