Lean Office and Service Simplified

A single source, comprehensive reference, this unique book covers all of the relevant concepts pertaining to the coinciding realms of value stream mapping and "Lean office." Providing extensive detail regarding the application of Lean thinking to office and services, this book describes value stream management, standard work, flow, and pull. It defines specific how-to methodologies in exhaustive depth, breaks down key Lean concepts into their elementary components and describes them in the context of office and services, provides implementation strategies on a function-by-function or department-by-department basis, and includes detailed examples throughout.