Process Improvement at the North Pole: with ERNIE the elf

In this groundbreaking book, Jay Poole, shows a new approach to solving the difficult problems one can face in work and on projects. When faced with a problem on his current project, follow Jay as he goes on an adventure to the North Pole with an opportunity to learn new techniques and strategies to become and remain successful with the process of completing projects and working with others to ensure improvements are sustained. Through the utilization of his knowledge and openness to learn alternatives to solving problems, Jay is introduced to Santa's head elf, ERNIE. ERNIE takes Jay through a brief journey of how elves at the North Pole work through problems and maintain actions taken to ensure full implementation. Taking Jay from his work desk to the North Pole and back, Jay learns a new approach to problems solving and is reminded of important aspects of what goes into ensuring project success and sustaining improvements.