Project Quality Management

Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in the Project Management Institute's PMBOK Guide Fifth Edition, and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning, assurance and control with real-world narratives, including situation, analysis and lessons learned, and provides course discussion points and practical exercises at the end of each chapter. It offers a walk-through of a wrap-up practical exercise relevant to many project domains, which will help readers gain experience using the tools and techniques of this project quality management process before applying them to their own project work. Course instructor material is also now available. Key Features Establishes a new quality tool the pillar diagram that provides a needed capability to identify root causes of undesirable effects Supplies quality processes attuned to project scope specifications used to ensure a quality product and quality processes and to help maintain cost and schedule constraints to ensure a quality project Provides techniques and tools organized and explained according to their application within this quality process that can be applied immediately to improve project implementation and customer satisfaction in any project context. Presents "off-line" treatment of the related topics of project training, leadership and organization change in appendices WAV Offers numerous downloadable tools for planning project quality, collecting and understanding data, comprehending and analyzing processes, and problem solving, as well as instruction materials for use in college and professional courses on the topic available from the Web Added Value Download Resource Center at www.jrosspub.com/wav